11168 Technical Support Jobs - Page 20

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: : Enterprise Platform Engineering Backend Experience: 3-5 Years

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: : SDET Experience: 3-5 Years

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: : Node JS Experience: 3-5 Years

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: : Finacle customization version 7 Experience: 1-3 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Experience: Mandatory Skills: Windows Platform Engineering Full Stack. Experience:5-8 Years.

Oracle Inventory: QA Key Responsibilities: We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Provide L1 support for organization and Location Configuration Mange Oracle Receiving and recipient accounting issues Deliver Month-end/Quarter-End support services Triage and prioritize incoming oracle inventory management tickets Perform initial assessment of reported system issues Route complex problems to appropriate support team and on-calls Troubleshoot and resolve Oracle inventory issues or route to appropriate teams Document solutions and knowledge base articles Monitor tickets queues and ensure SLA compliance Support critical period-end processing activities Ensure inventory visibility and accuracy within Oracle systems Implement best practices for inventory management within Oracle Requirements: 5+ experience of Oracle inventory management modules Understanding of receiving and recipient accounting processes Experience with organization and location configuration in Oracle 5+yrs of relevant exp on Support or implementation projects. Manual Testing experience & have written test cases. Good Communication for an Individual contributor role. Familiarity with month-end and quarter-end procedure Strong problem analysis and prioritization skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability to work effectively under pressure during critical business periods Experience: Qualifications: Experience with Oracle ERP systems Background in technical support or service desk environments Understanding of inventory management concepts Customer service orientation Strong analytics and troubleshooting skills Mandatory Skills: Oracle SCM Order Management Cloud. Experience:8-10 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: : Oracle Apps Financial Consulting Experience: 3-5 Years

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: : Technical Consulting Experience: 1-3 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Performance Engineering for SAP. Experience: 5-8 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Adobe AEM. Experience: 3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Enterprise Platform Engineering Backend. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Security Incident Response. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Technical Consulting. Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations).

Experience in a technical support role, preferably with Windows environments. Strong understanding of Windows operating systems, including troubleshooting common issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a user-friendly manner. Active listening skills and a genuine desire to help others. Proficient in PC troubleshooting methodologies and remote access tools.

Hiring for Technical voice process UG/Grad with 1yr customer service Exp. required Salary upto 4.70LPA, 34K In hand Loc- Gurgaon 5 Days working/Rotational shift & Off Cabs & cab allowance Call & WhatsApp Lakshita 8595954721 Zam 9910972518 Required Candidate profile Candidate must have good communication skills Candidate should be comfortable in night shift.

Managing the Design, Planning, Construction and handing over stages of civil engineering projects. Performing due diligence on the impact and feasibility of new construction sites. Overseeing all project stages from preliminary layouts to final engineering designs. Preparing work schedules, allocating resources, managing site supervision team, suppliers, and contractors. Planning & scheduling construction activities & micro activities of the projects. Preparation of project budget, direct and indirect costs, monthly billing & cost, co coordinating with H.O. for analysis of cash flow & CTC of the project. Ensuring project completion on time and within budget.

{"company":" About Rearc At Rearc, were committed to empowering engineers to build awesome products and experiences. Success as a business hinges on our peoples ability to think freely, challenge the status quo, and speak up about alternative problem-solving approaches. If youre an engineer driven by the desire to solve problems and make a difference, youre in the right place! Our approach is simple empower engineers with the best tools possible to make an impact within their industry. Were on the lookout for engineers who thrive on ownership and freedom, possessing not just technical prowess, but also exceptional leadership skills. Our ideal candidates are hands-on-keyboard leaders who dont just talk the talk but also walk the walk, designing and building solutions that push the boundaries of cloud computing. Founded in 2016, we pride ourselves on fostering an environment where creativity flourishes, bureaucracy is non-existent, and individuals are encouraged to challenge the status quo. Were not just a company; were a community of problem-solvers dedicated to improving the lives of fellow software engineers. Our commitment is simple - finding the right fit for our team and cultivating a desire to make things better. If youre a cloud professional intrigued by our problem space and eager to make a difference, youve come to the right place. Join us, and lets solve problems together! ","role":" About the role As a Data Engineer at Rearc, youll contribute to the technical excellence of our data engineering team. Your expertise in data architecture, ETL processes, and data modeling will help optimize data workflows for efficiency, scalability, and reliability. Youll work closely with cross-functional teams to design and implement robust data solutions that meet business objectives and adhere to best practices in data management. Building strong partnerships with technical teams and stakeholders will be essential as you support data-driven initiatives and contribute to their successful implementation. What youll do Collaborate with Colleagues : Work closely with colleagues to understand customers data requirements and challenges, contributing to the development of robust data solutions tailored to client needs. Apply DataOps Principles : Embrace a DataOps mindset and utilize modern data engineering tools and frameworks like Apache Airflow, Apache Spark, or similar, to create scalable and efficient data pipelines and architectures. Support Data Engineering Projects : Assist in managing and executing data engineering projects, providing technical support and contributing to project success. Promote Knowledge Sharing : Contribute to our knowledge base through technical blogs and articles, advocating for best practices in data engineering, and fostering a culture of continuous learning and innovation. Were looking for: 2+ years of experience in data engineering, data architecture, or related fields, bringing valuable expertise in managing and optimizing data pipelines and architectures. Solid track record of contributing to complex data engineering projects, including assisting in the design and implementation of scalable data solutions. Hands-on experience with ETL processes, data warehousing, and data modelling tools, enabling the support and delivery of efficient and robust data pipelines. Good understanding of data integration tools and best practices, facilitating seamless data flow across systems. Familiarity with cloud-based data services and technologies (e.g., AWS Redshift, Azure Synapse Analytics, Google BigQuery) ensuring effective utilization of cloud resources for data processing and analytics. Strong analytical skills to address data challenges and support data-driven decision-making. Proficiency in implementing and optimizing data pipelines using modern tools and frameworks. Strong communication and interpersonal skills enabling effective collaboration with cross-functional teams and stakeholder engagement. Your first few weeks at Rearc will be spent in an immersive learning environment where our team will help you get up to speed. Within the first few months, you ll have the opportunity to experiment with a lot of different tools as you find your place on the team. Rearc is committed to a diverse and inclusive workplace. Rearc is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. "},"

Overview We are looking for SAP CO consultant to join our team and provide technical support and leadership for SAP systems. You will be responsible for managing and maintaining the SAP environment, ensuring optimal performance, security, and availability. You will also be involved in system installation, configuration, upgrade, migration, backup and recovery, user administration, transport management and troubleshooting. Roles and Responsibilities: Candidate should have knowledge of SAP Controlling Cost Center Accounting, Profit Center Accounting, Product Costing, Profitability Analysis, Project Costing, Results Analysis, Unsettled Costs, Month End Close, Overhead assessment, and settlement. This role must be positioned as CO Expert ICWA/CA Final as a qualification - this is non-negotiable Big 4 experience (current/past) is preferred 4-8 years of core SAP experience 2+ ECC/S4HANA implementation projects in India .

Tech Mahindra Ltd. is looking for System Engineer - IMS to join our dynamic team and embark on a rewarding career journey. Analyzing system requirements and specifications. Designing and implementing computer systems and network architecture. Installing, configuring, and maintaining system hardware and software. Monitoring and optimizing system performance and capacity. Ensuring security and data protection for the organization's systems. Providing technical support and troubleshooting for users and other stakeholders. Collaborating with other teams, such as development and operations, to ensure system integration and efficiency. Developing and implementing disaster recovery and business continuity plans. Maintaining documentation for systems, processes, and procedures. Strong technical background, excellent problem - solving skills.

Qualification Criteria Graduate /PG Experience 3 + years of experience Skills Good Communication, Selling Skills. Reporting to Project Manager Must have Laptop with Webcam and High-Speed Internet connection Location Remote Responsibilities- Contact potential or existing patients to inform them about a product or service using scripts Ask questions to understand customer requirements and close conversions Enter and update patient information in the database Go the extra mile to meet conversion quota and facilitate future sales Keep note of useful information via calls Coordinating with local lab vendors for booking the medical tests for the users Build and expand relationship and network with the local labs for effective test booking conversions Accurately recording details of patient details like address and booking date Developing and sustaining solid relationships with patients to encourage continued engagement. Using call scripts shared by the company to drive conversions and respond to patient rejections. Developing in-depth knowledge of app and program to explain the same to the users Assist the users in app installation and login process Provide technical support to users who experience technical difficulties or issues with the app and redirect them to the appropriate channel for troubleshooting. Encourage and motivate users to use the app regularly and adhere to their health plans, through app notifications Continually meeting or exceedingly daily and monthly targets with respect to call volume, booking conversions and app installations. Call prospective or existing patients to explain services and convert leads to users. Qualify needs, resolve objections, and drive test bookings and app installations. Update patient records and outcomes in internal databases/CRM systems. Coordinate and maintain partnerships with diagnostic labs for seamless service. Provide app onboarding assistance and first-level technical guidance. Motivate users to remain active in the program via reminders and check-ins. Achieve individual daily/weekly targets (calls, conversions, installs). Share feedback with the team to improve scripts, processes, and performance. Accountability: Meet/exceed assigned targets for call volume, conversions, and user engagement. Ensure 100% accuracy in user data entry and follow-up documentation. Maintain professionalism in tone, language, and user interactions. Report adverse events or patient issues as per defined protocols. Adhere to all quality standards, scripts, and process guidelines. Contribute to upskilling opportunities and cross-functional support when needed. Demonstrate ownership in resolving user issues end-to-end or escalating appropriately. ","

Job Description :- Secops Engineer R2 , with automation, script and software engineering experience Main Attributes: Excellent customer service skills Strong communication abilities, both written and verbal Proficiency troubleshooting technical issues Exposure to Automation and Engineering concept Familiarity with Power BI Dashboard Familiarity with various enterprise security tools and platforms Strong teamwork and collaboration skills Dedication to continuous learning and skill improvement What Youll Be Doing: As a SecOps Engineer II, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, how we can use automation and engineering good practice to reduce the customer issues. You should have basic knowledge in creating Power BI dashboard, contributing to the improvement of our products and services. Key Responsibilities: Responding to support cases from customers regarding security tool-related issues Providing timely and effective troubleshooting assistance to resolve customer problems Documenting support cases and solutions for future reference and knowledge sharing Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues Contributing to the development of knowledge base articles and other support resources Participating in training sessions and workshops to enhance technical skills and product knowledge Maintaining up-to-date knowledge of industry trends and best practices in security operations What You Should Bring: 2-4 years of experience with Cyber and Software Engineering Experience Bachelor s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF Knowledge on Cloud Security Experience working in a technical support or helpdesk role is preferred Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required Ability to prioritize and manage multiple tasks simultaneously Strong problem-solving skills and a methodical approach to troubleshooting Adaptability and willingness to learn new technologies and processes Commitment to providing exceptional customer service and support Ability to create and manage dashboards and reports using Power BI for security metrics and insights. Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. Ability to create and manage dashboards and reports using Power BI for security metrics and insights. Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. Ability to create and manage dashboards and reports using Power BI for health metrics and insights for Cyber services . Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. . .

Applications will be shortlisted based on the specified criteria mentioned in the Job Description. Shortlisted candidates will appear for a written assignment (if required). Group Discussions may be part of the interview process for certain positions. The process could also include presentation of the assignment. Shortlisted candidates will be invited to attend one or more rounds of panel interview/s. The complete process usually takes 2 to 3 weeks. If your application is not shortlisted, you will receive a mail from the People & Culture team. Those moving to the final round of interviews will be hearing from the People & Culture team. We prefer in person meetings but in case of location distances, we are happy to meet you virtually. After the final round, if you are not selected for the position advertised, we will inform you over a mail. However, we invite you to apply to other open positions. We always look forward to engaging with talent that add value to our endeavors in various capacities.

Job Role: This Quality Assurance Engineer role is looking for a person who could test the software to validate customer defects using industry standard testing practices to improve the Software Quality and customer experience. The role demands thorough technical knowledge in PTC s Creo and Windchill Software Products. Person need to be technically sound and can work as an individual contributor who can apply his engineering and testing skills to test our Engineering Design Products. Your Impact: You role could make huge difference in customer experience by improving quality of Product support in timely manner and acting as a catalyst in R&D. Your Team: You will be part of Creos Customer Response Team, a QA team based in Pune. This is a very dynamic and small dedicated team responsible for managing all Creo Customer Bugs in R&D. CRT is the primary contact for investigation and also resolution of customer bugs in accordance to the R&D SLA. It directly contributes in improving Customer satisfaction and churn reduction. The team also helps in reducing the technical debt on other R&D teams allowing them to focus more on New Product Development work. It is also looked upon in providing timely feedback about Product Quality or other such relevant customer feedback to Product Stakeholders like R&D (Dev/QA) teams and Product Managers to improve current or future Product releases and customer experiences. Your Day-to-Day: Monitor daily incoming customer bugs, do necessary QA investigation within a specific time, then either send it ahead to Development or resolve it directly. QA Investigation involves: To check the reported issue is reproducible. Provide simplified data wherever possible with precise analysis/observations and the steps to wit the issue on latest software builds. Identify regression builds and if possible search the submission/s causing the change in behavior, if any. Find out if it is working as per design and provide suitable alternate workflows/workarounds to unblock customer work as soon as possible. Also try to unearth if it is data corruption or wants further investigation by development and transfer it to Development team. Generate profiling data using available methods for Performance issues to support speedier development investigations. If a change in design or new enhancement is requested by customer then collaborate with Product Managers seeking their opinion and resolve the issue as such. Collaborate with SME s (QA, Dev, TPM) in cases where their expertise is required. Collaborate with Technical Support teams to send and receive feedback on customer bugs. -- Must have Skills: Bachelor s Degree in Mechanical or Production Engineering. Min. 5 to 7 years of Industry experience in CAD Design using Creo or equivalent experience in testing of Creo/Windchill. High degree of expertise in Creo, especially in areas of Creo-Windchill Interaction, 2D/3D Interface (Import/Export), Manufacturing, Simulation. Exposure to any other Industry leading PLM/CAD/CAM/CAE software s would be an added advantage. Good communication skills to collaborate with multiple teams located globally. Future ready, ability to quickly learn new enhancements in Product and upgrade knowledge and skills around it from time to time. Acumen to evolve and improve processes as per the need of time. Life at PTC is about more than working with today s most cutting-edge technologies to transform the physical world. It s about showing up as you are and working alongside some of today s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."