11168 Technical Support Jobs - Page 23

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role About us: Atlas Copco is a Swedish multinational industrial company that was founded in 1873. It manufactures industrial tools and equipments. The Atlas Copco Group is a global industrial group of companies headquartered in Nacka, Sweden. We are global leaders in Compressor manufacturing. In alignment with our strategic objectives at Atlas Copco Group to enhance our focus on Digital Technology initiatives and following the recent announcement of the Global IT Hub, we have now estabilished as Global IT hub in HInjawadi, Pune, India effective July 1, 2025. This initiative is designed to empower Digital Technology Practice to reach their maximum potential. At Global IT Hub India (IPW), we boast a formidable Data Analytics Expertise committed to delivering state-of-the-art analytical services to various Business areas, Divisions, Product Companies, Customer centers and Distribution centers across globe. Job Description: As a Senior Data Engineers for Data Analytics, you will execute the Data Engineering projects. assigned to you and will coordinate for the execution and delivery of the projects to customer. You will work closely with team in Atlas Copco. The Role As a Sr Data Engineer, you will provide engineering skills to both Data Science Research Teams and BI/Reporting Project Teams to source, extract, combine, transform, and clean data into useable, secure, and accessible datasets. This will include providing advice on optimal Data Model design. As a valued member of the Data analytics, you will contribute to the definition of the key capabilities the team must implement to realise its goal of delivering a trusted Data Supermarket. As a Sr Data engineer, you will use your engineering skills to produce high quality reusable data content for our Data Supermarket. As a valued member of the Data analytics team use will contribute to shaping the direction of this embryonic team To succeed, you will require Key responsibilities and accountabilities: Skills and Experience Should have strong 3-6-years experience on ETL and ELT. Expert knowledge of SQL with capabilities to perform tune complex SQL queries. Mandatory Skill: Azure Data Bricks, SQL, Pyspark. Should have strong hands-on experience building data pipelines. Design and implement effective database solution and data models to store and retrieve data. Provide guidance and advice on data and solution to stakeholders. Hands-on experience on Agile methodology, Nice to have Jira exposure. Effective problem solving and analytical skill, ability to manage multiple projects. Experience with any data virtualisation platform. Be able to build and maintain ETL/ELT data pipelines independently. Be able to assemble large, complex data sets from multiple data sources that meet business requirements. And be able to do this whilst being the sole data engineering resource as part of a larger project team. Be able to create documentation on the data pipelines and data models developed. Design / Build / Test / Deploy / Operate / Support / Change The ideal candidate has a degree in Computer Science, Information Technology, Business economics or equal through experience. Good knowledge on BI development principles, time intelligence functions, dimensional modelling and data visualization is required. Mentor and guide Junior team members Knowledge minimum 1- 2 years experience with professional BI development & data visualization is preferred. You are experienced in data modelling and custom calculations. Abale to lead small projects in data engineering space. You have a good understanding of data warehousing and relational database concepts & technologies. Competences: You are a team player and able to motivate people. You are a customer focused, flexible, enthusiastic. You have good leadership skills. You have very strong analytical skills. Understanding of manufacturing and Engineering process & flows is seen as added value. You have a strong drive, and you take initiative. You are flexible, eager to learn new things and able to adapt in a fast-changing world. You are result oriented and quality focused, both in terms of deliveries and processes. You work systematically and accurately with a strong focus on user experience. Stakeholder management: You can discuss with stakeholders about their requirements and clearly communicate back your understanding of the requirements. You can work with the stakeholders to understand the big picture and work towards it Educate users regarding the functionalities provided and train them in using the visualization tool efficiently. Work with team members and other users from the organization at different levels for performance improvement and suggestions Must have: Azure Data Bricks, Azure Data factory, SQL, Python, PySpark, ETL, SAS Excellent knowledge (oral and written) of English is required. Nice to have. Knowledge/experience of Microsoft Azure applications Experience of a Source Control system such as Git or SVN Specific SAS experience, SAS Base, SAS Enterprise Guide Knowledge of Power BI, Azure services, Python. Education: Any Graduate (B.E / B.Tech/MCA/MTech/BSc/MSc/MCs) in Engineering with 3-6 years of experience in Data Engineering field , projects and tools. Knowledge You have strong technical knowledge, specific knowledge of the Data Analysis tools, methodologies, reporting etc. Good analytical skills: You feel comfortable working with numbers/data, e.g. collecting and analysing trend graphs, combining the info with insights from ERP and previous site visits, to come to a sound conclusion. You are fluent in English: both written and spoken. Working Knowledge of Agile scrum ceremonies. Personality requirements: You like open communication and enjoy working with different cultures You are decisive (not afraid of making errors and willing to learn by doing) Open minded; expect the unexpected stay sceptical when viewing at the data and info) Not afraid to approach other stakeholders (customer centre specialists, local engineering, or technical support specialists) You work with a structured approach when collecting info and data, but also when closing the feedback loop to further increase your learning What we offer Flexible working hours Flexible office and home working policies A modern infrastructure providing you with the latest tools and technologies at your disposal. A challenging environment which contributes to your constant learning and professional growth To be part of the data competence team which is constantly growing. Depending on the country you are enrolled in group healthcare insurance plans covering your medical needs. A chance to become part of a global, innovative company, supporting sustainable productivity. You get the opportunity to bring revolutionary ideas fostering innovation and execute qualified ideas. A friendly culture with immense professional and personal development, education, and opportunities for career growth Free access to LinkedIn Learning and many other internal and external trainings Atlas Copco offers trainings on a regular basis to acquire new skills. You get the opportunity to make the world a better place through our sustainable goals and by contributing and being part of our Water for all projects. Friendly and open culture of Swedish company. Very high visibility in the organization with "No door" culture, you can always talk to anyone in the organization. Free Canteen & Transport facility City - Pune Last Date to apply - 24/07/2025 Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Role R&D Tech Lab Analyst TMS Demand ID 365599Y25 Project code HLRSELMS From and To date 15 Jul 25 till 31 st Dec25 Skill R&D Site Lab Tech Analyst Band in Infosys Subcon Location Virginia, Sherwood Ave, Richmond, VA 23220, United States Qualification BE /Btech Equivalent Approx Client Billable Rate TBC Approx Vendor Rate 450 Experience level 8 to 10 Yrs Job Description min 50 words The role of the R&D Site Lab Tech Analyst is critical for the operational success and strategic objectives of our R&D facilities. This role will be required to provide the following capabilities. 1. Expertise in R&D Lab PC Workstation Support: The role involves creating and managing lab PC images, desktop security management, patch and update management, vulnerability management, device driver configurations, user management, system backup, data archival management, and disaster recovery. These responsibilities are vital for maintaining the integrity and efficiency of our lab operations. 2. R&D Business Process Support: The analyst will coordinate and document vendor services such as instrument calibration and compliance activities, ensuring adherence to SOPs and changing management processes. This support is crucial for the uninterrupted execution of data collection and analytical activities. 3. R&D Application Support: The role includes supporting and maintaining global R&D Tech solutions and local configuration of global cybersecurity solutions. This ensures that critical applications are operational and properly maintained, minimizing interruptions to data collection and analysis. 4. Deployment and Ongoing R&D Support: The expectation is that the R&D Tech resource may be needed both on-site during the deployment phase, and for ongoing support once the facility is operational. This local technical support is essential for ensuring R&D business continuity and operational excellence.

What You Will Do As a Network Support Engineer, you will be tasked with delivering exceptional technical support to our clients and partners. Primary responsibilities will involve troubleshooting and resolving issues across the Meraki product line, including wireless access points, security appliances, and switches, as well as other related technologies. You will also play a key role in collaborating with cross-functional teams, like Engineering, Product Management, and Sales! Responsibilities * Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues. * Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing. * Diagnose and resolve a wide range of complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues. * Work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical cases efficiently. * Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services. * Read and analyze packet captures using Wireshark. * Keep up with the latest Meraki features and technology advancements by completing instructor-led and self-paced training modules, ensuring up-to-date expertise in product offerings. * Leverage acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. * Proactively use available resources and follow leadership guidance to develop professionally within your role whilst aligning with business objectives. Who You Are As a creative problem solver, you care deeply about what matters to our customers, partners, and colleagues. Using your advanced communication skills, you build meaningful customer relationships while responding quickly and efficiently to customers inquiries. You embrace changes that arise from data insights and proactively use feedback from leaders and peers to continuously enhance your technical skills and grow with our team. Minimum Qualifications * Solid understanding of network technologies (including firewalls, content filtering, routing/switching, VLANs and wireless) and hands-on experience with configuring and troubleshooting these technologies in real-world environments. * Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, UDP, RADIUS 802.1x, OSPF, etc. * 2-5 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers. * 2-5 years of experience in computer networking related problem solving, critical thinking, and troubleshooting. * Demonstrated ability in troubleshooting WiFi networks. Preferred Qualifications * Experience acting as a primary point of contact in customer escalations. * Proficiency in both written and verbal English communication, with the ability to convey complex technical concepts clearly and concisely. * Capable of effectively communicating with internal and external partners, fostering strong working relationships and collaboration. * Outstanding customer service skills, with a focus on understanding and addressing customer needs promptly and effectively. * Excellent time management skills, demonstrating the ability to prioritize multiple tasks, follow through on commitments, and maintain attention to detail. * Collaborates within cross-functional teams, fostering a supportive and inclusive environment. * Able to provide constructive feedback to peers when needed. * Networking certifications: CCNP, CWNA, etc. Why Cisco Meraki As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters. At Cisco Meraki, we re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records. Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Job title : Sr. Mat. & Doc. Flow Manager Location: Hyderabad Work Mode : Hybrid About the job Our Team: The CMC (Chemistry, Manufacturing, and Controls) Demand and Supply Hub serves as the critical link between product development and market delivery, ensuring seamless coordination of supply chain activities to meet patient needs worldwide. We transform scientific innovation into reliable, high-quality pharmaceutical supply through strategic planning and operational excellence. Main responsibilities: The mission of the CMC Material & Documentation Flow Platform is to support the efficient coordination of Drug Product (DP) and Marketed Products (MP) transfer and receipt to sustain clinical and non-clinical development. Projects & scope: All products under the responsibility of the CMC Integrated Demand & Supply team Supports CMC Integrated Demand and Supply team in the management of material and documentation requirements for shipment and receipt of products (drug products or marketed products) under the accountability and supervision of / and the timelines defined by Demand & Supply Leader assigned to a given project. Providing Material Flow Management (MFM) services, Create and maintain material codes in ERP systems, Execute ERP transactions (Purchase Orders and Transfers Orders), Coordinate Drug product transfer from manufacturing facilities to packaging facilities Oversee Drug Product (DP) flow management for Contract Manufacturing Organization (CMO) Packaging, Coordinating and execute Drug Product destruction plans Serving as Subject Matter Expert (SME) for Qualipso and Provide technical support for Qualipso events management (including CMO/FSO) (e.g., temperature excursion management, deviation handling) Filling product documents such as (but not limited to): Product Information Document (PID), Drug Product Study Document (DPSD), Traceability reports, Technical Conditions for DP shipments, Filling products data in D&S tools such as (but not limited to) COMPASS, Demand Module (DMM), RDPM, Request of product documents to the appropriate owners as prerequisites for DP handling such as (but not limited to) TOR, quarantine and shipment authorization, CoR/CoA, US customs documentation, preparation and tracking of French Import License request form, Provide customs documentation expertise and support in documentation management in compliance with regulatory requirements: US customs documentation, CN customs requirements definition French Import License request form preparation and tracking Support operational planning activities by providing DP schedule information to CSC Operations warehouse About you 2-3 years of work experience in supply chain, CMC, clinical fields, pharma R&D, Good Knowledge of Global Exports and Imports is a plus. Good communication skills, Ability to work in a Global Team environment, Knowledge on Process Mapping and Continuous Improvement Strong knowledge of Pharma Product Manufacturing/Packaging, Strong knowledge of CMC and Clinical Supply Chain processes and deliverables Strong knowledge of ERP systems, Excellent oral and written communication skills Proficiency in written and spoken English is required to interact with multiple interfaces worldwide, Good to have spoken and written proficiency in French but its not a must. Ability to work productively with a broad and diverse group of stakeholders Ability to prioritize task Bachelor of Science (BS) degree with supply chain, CMC, clinical fields, pharma R&D , GMP certification is a must. Languages : English, Good to have written & spoken French proficiency but its not a Must. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Microsoft Teams & Enterprise Voice Rate according to market std Primary Skill :-Microsoft Teams & Teams Enterprise Voice Secondary Skill:- Powershell & SBCs Job Description Role & Responsibilities Advanced Troubleshooting and Support: Provide expert-level (L3) technical support for complex issues related to Microsoft Teams, including messaging, meetings, calling, and Enterprise Voice functionalities. This includes incident analysis, root cause analysis, and resolution. Microsoft Teams Administration: Perform advanced administration, configuration, and maintenance tasks for the Microsoft Teams environment, including user provisioning, policy configuration (messaging, meeting, calling, app permissions), device management, and integration with other Microsoft 365 services. Teams Enterprise Voice Management: Administer and maintain the Teams Enterprise Voice system, including Direct Routing or Microsoft Calling Plans, phone number management, call flow configuration, emergency calling setup, and integration with Session Border Controllers (SBCs) if applicable. Voice Quality Monitoring and Optimization: Proactively monitor voice quality and call performance within Microsoft Teams. Identify and implement optimizations to ensure clear and reliable voice communications. Meeting Room Solutions: Manage and support Microsoft Teams Rooms (MTR) devices, ensuring they are properly configured, maintained, and integrated with the Teams environment. Troubleshoot issues related to audio, video, and content sharing in meeting rooms. Integration with Telephony Infrastructure: Understand and manage the integration of Teams Enterprise Voice with existing telephony infrastructure, including PSTN connectivity and any legacy PBX systems in a coexistence scenario. Security and Compliance: Implement and maintain security best practices for Microsoft Teams, including access controls, data loss prevention (DLP) policies specific to Teams, and compliance configurations. Participate in security audits and remediation efforts related to Teams. Policy Management: Develop, implement, and enforce Microsoft Teams policies related to Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Microsoft Active Directory Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SSIS. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Oracle Customer Care Billing Functional. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Windows Platform Engineering Full Stack. Experience:5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience:3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack Java Enterprise. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mainframe. Experience:5-8 Years.

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Transformation Engineering. Experience: 5-8 Years.

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally

As a Lead Administrator at Wipro Technologies, you will play a pivotal role in managing and implementing AAA (Authentication, Authorization, and Accounting) solutions. Your key contributions will include the ability to integrate with various identity stores, optimizing endpoint rollouts across diverse operating systems, and ensuring robust authorization policies that align with customer requirements. You will work collaboratively with operational teams to drive successful project implementations while leveraging your technical knowledge to troubleshoot and enhance system performance. Your responsibilities will extend to maintaining high standards of service and operational efficiency through effective management of troubleshooting processes, enabling seamless migration and upgrades of the Cisco Identity Services Engine (ISE), and articulating technical processes to non-technical stakeholders. A crucial part of this role is your commitment to provide technical support during architecture planning and implementation phases for new projects within your service tower. Success in this position will require not only strong technical capability but also the aptitude to lead teams effectively, manage client relationships, and ensure continuous service improvement through innovative solutions. Key Responsibilities: Must have:Thorough understanding on AAA concepts Supplicant, Authenticator, Authentication Server, etc.Thorough understanding on Dot1x concepts, MAB use cases and optionsAbility to configure Authentication & Authorization policies based on use cases defined.Ability to understand customer use cases and translate them into AAA policies.Ability to integrate to common ID stores like AD, LDAP, etc.Good hands on experience in rolling out endpoints of all common types Windows, Mac, Linux, etc.Good coordination skills while roll outs with customer Ops team Endpoints, Switches/WLAN, etc.Good hands on experience with testing use cases Dot1x, MAB, Profiling, RBAC, Guest.Good knowledge on Access Layer AAA configuration and Troubleshooting skills (L2 switches, WLAN, WLC)Good troubleshooting experience in solving supplicant issues (Windows, NAM, Mac)Clear with TACACS concepts.Good experience with ISE upgrades, Migrations (ISE to ISE), apply patch, backup/restore, etc. This role requires between 5-8 years of experience relevant to AAA solutions, with opportunities for continuous learning and professional development provided. At Wipro, we explicitly encourage applications from individuals with disabilities. Mandatory Skills: Cisco - Identity Services Engine -ISE. Experience: 5-8 Years.

1. Technical Support Assist senior engineers in designing, developing, testing, and maintaining systems or products. Conduct basic calculations and simulations under supervision. Help in preparing technical reports, documentation, and presentations. 2. Project Assistance Support ongoing engineering projects by handling assigned tasks and sub-projects. Assist in collecting and analyzing data for project design and improvement. Participate in meetings and communicate progress to the team. 3. Quality Control and Testing Carry out basic inspections, testing procedures, and quality checks. Record and report test results; escalate issues when needed. Help ensure that designs meet required safety, performance, and quality standards. 4. Documentation and Reporting Maintain accurate project and technical records. Prepare draft documents like drawings, blueprints, or user manuals. Assist in writing reports on engineering activities or project milestones. 5. Learning and Development Stay updated with engineering tools, technologies, and industry best practices. Participate in training sessions, workshops, and certification courses. Seek feedback from senior staff and continuously improve skills. 6. Collaboration Work closely with cross-functional teams such as design, production, QA, or software. Assist in coordination with vendors, clients, or contractors if required. Communicate clearly and professionally with team members

The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts. As a Support Engineer, you will engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools. Your responsibilities include diagnosing technical problems, resolving issues related to installations, upgrades, and configurations, and performing basic Progress DBA tasks under guidance. This position also involves documenting solutions and contributing to the organizations knowledge base to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Sr. Functional Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. Technical Support and Troubleshooting: Provide frontline technical support for QAD and Progress products, assisting with installations, configurations, upgrades, and troubleshooting. Diagnose and resolve basic technical issues, escalating complex cases to senior team members when required. Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization. Incident Handling: Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization. Resolve issues within defined Service Level Agreements (SLAs), escalating unresolved incidents appropriately. Proactively identify patterns in incidents to suggest preventive measures and reduce repeat occurrences. Documentation and Knowledge Sharing: Maintain detailed and accurate documentation of troubleshooting steps, resolutions, and best practices for handled cases. Contribute to the organization s knowledge base by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. Customer Engagement and Communication: Communicate regularly with customers to provide updates on issue resolution progress and next steps. Explain technical concepts clearly and concisely to ensure understanding by both technical and non-technical stakeholders. Foster trust and transparency with customers by demonstrating a proactive approach to addressing their concerns. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as R&D and Product Management, to address escalated issues. Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Shift Coverage and Flexibility: Participate in shift rotations, weekend shifts, and on-call schedules to provide uninterrupted global support. Adapt to varying scheduling requirements to ensure timely assistance for customers across different time zones. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 2+ years of releva

At Illumine-i, were not just another digital engineering company. Were on a mission to make sustainability accessible and convenient. We recognize the pressing need for sustainable living and understand that it shouldnt mean sacrificing modern conveniences. Instead, we believe that sustainability and technology can go hand in hand to create a brighter, more efficient future. If youre passionate about sustainability, innovation, and cutting-edge technology, youre in the right place. With campuses in Austin, Chennai and Pune, Illumine Industries Pvt. Ltd. (Illumine-i) is a young multinational firm engineering sustainable living solutions. We are a team of engineers and creative thinkers, working towards the development of renewable power plants, energy-efficient buildings with competent construction methodologies, clean transportation, and high-potent agriculture & manufacturing technologies. You can learn more about us at: https://www.illuminei.com/lyf The Big Picture As an MEP Design Engineer at Illumine-i, you will be engaged in all facets of building environmental engineering, encompassing sketches, design, specifications, and drawing production. Illumine-i is actively seeking an experienced, creative, and highly motivated MEP Engineer for immediate employment in Chennai to support the MEP team with design across diverse building types. The responsibilities of this position include, but are not limited to, the design of mechanical (heating, ventilation, fire protection, and air conditioning systems, as well as plumbing) or electrical systems for buildings and infrastructure facilities. What you can expect as a Design Engineer-MEP at Illumine-i: Manage the technical and design process of the project from Preparation of Brief, Concept Design, through Developed Design to Construction and Handover. Design of building engineering works (Building Services / Mechanical / Electrical, MVAC, Plumbing & Drainage, Fire Services, Fire Engineering). Conduct technical feasibility study, life cycle study and planning for building engineering. Preparation of study reports, design reports, technical notes, and public consultation papers. Preparation of tender documents and technical specifications. Evaluation of tenders and preparation of tender assessment reports. Ensure adherence to a confident, robust, and well-managed design process strictly controlled within budget. Collaborate with a fully integrated design team, aligning with both the Client s and construction teams requirements. Liaise with internal and external design consultants, Illumine-i network, commercial, and procurement to assist with the production of scope and fees for the design team and specialist trade work packages. Coordinate technical, design, and external Client issues with the design and construction teams. Provide technical guidance, planning, and logistic information for bids and tenders. Engage with the Client contact during the design development phase and into the construction phase. Issue agreed sustainability/Code, Pre-Assessment, and Energy Strategy in conjunction with the Environmental Consultant. Assist with the preparation of Health & Safety File and O&M Manuals. Develop, monitor, and report on integrated design programs from design team award through pre-construction and construction phases. Provide technical support to the bid process. Essential Qualifications include: Bachelors Degree in Mechanical / Electrical / Civil or Industrial Engineering. 5+ years of experience with an engineering firm in an MEP role. Available to design and act as Design of Records. International working experience is a plus. Cost estimating experience. Professional experience working with a design consulting firm. Relevant experience with Autocad, Revit, and MS Office. The ability to work with, interpret, and apply European and American building codes. Knowledge of pertinent laws, codes, and regulations.

Voyager (94001), India, Bangalore, Karnataka Sr. Distinguished Engineer Capital One is the first largest bank to go all in on the public cloud while operating in a complex and highly regulated business environment and has transformed itself into a technology company. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change. Capital One India Tech is one of the fastest growing technology teams across Capital One with a bold mission to build large scale platforms, consumer products and advanced capabilities leveraging data and AI /ML technologies. This is a senior individual contributor leadership role spanning across Capital One India Tech organisation reporting to the head of technology. Distinguished Engineers are individual contributors expected to solve problems in a fast-paced, collaborative, and iterative software development environment. In order to meet these demands, candidates should be influential engineering leaders with deep technology expertise, and a collaborative style that brings others into the decision-making process. Distinguished Engineers will significantly impact the Tech agenda within their organization and devise clear roadmaps to deliver next generation technology solutions across organizational boundaries. Distinguished Engineers are Deep technical experts and thought leaders that help accelerate adoption of the very best engineering practices, while maintaining knowledge on industry innovations, trends and practices Visionaries, collaborating on Capital One s toughest issues, to deliver on business needs that directly impact the lives of our customers and associates Role models and mentors, helping to coach and strengthen the technical expertise and know-how of our engineering and product community Evangelists, both internally and externally, helping to elevate the Distinguished Engineering community and establish themselves as a go-to resource on given technologies and technology-enabled capabilities Leaders who gain the trust and confidence of those around them, from hands on engineers to executives Responsibilities: Articulate and evangelize a bold technical vision for your domain Decompose complex problems into practical and operational solutions Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability Continue learning and injecting advanced technical knowledge into our community Provide architectural guidance and designs for large scale cross-domain programs Working with engineering teams to design and execute PoCs and hands-on code contribution/reviews where necessary Develop and maintain an overall architecture for the domain, in alignment with divisional and enterprise guidelines Promote a culture of engineering excellence and being well-managed, using opportunities to reuse and innersource solutions where possible Lead the way in keeping both the technology and the technologists in the domain up-to- date with modern technologies Be the guiding force for stakeholders in design and architecture discussions, helping the engineering teams make key technology choices, and staying associated with the use case through its development lifecycle Lead the way in creating next-generation talent for Tech, mentoring internal talent and actively recruiting external talent to bolster Capital One s Tech talent Basic Qualifications: Bachelor s Degree At least 10 years of experience in software engineering and solution architecture At least 8 years of experience in enterprise architecture and design patterns At least 3 years of experience with public or private cloud technologies Preferred Qualifications: Masters Degree in Computer Science 10+ years of experience of working with business leaders on the implications of architectural decisions 10+ years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support 4+ years building cloud native architectures, architecting enterprise applications on public cloud platforms and cloud ecosystems (AWS, GCP or Azure) At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City s Fair Chance Act; Philadelphia s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 5+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportHands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rulesASPPA Certified (Preferred) What are we looking for NABachelors degreeExperience in the US retirement industry mandatoryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Ability work independently Roles and Responsibilities: Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Creating and updating procedure documents while ensure that the standards are followed Qualification Any Graduation

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.