Customer Service Support Manager

You will join blueBriX, an innovative digital health company committed to streamlining the healthcare ecosystem through cutting-edge technology. By seamlessly integrating technology into existing workflows, we empower healthcare providers, engage patients, and revolutionize health outcomes. Our approach leverages real-time data dashboards, predictive analytics powered by Gen AI, and patient engagement tools, all aimed at enhancing clinical decision-making, operational efficiency, and patient satisfaction. At blueBriX, we prioritize innovation and tangible results, striving to build a connected healthcare ecosystem that drives cost savings and enhances quality of care. As a full-time Customer Service Support Manager based in Kochi, you will play a pivotal role in overseeing daily customer service operations to ensure the highest levels of customer satisfaction and support. Your key responsibilities will include managing a team of support agents, addressing technical support issues, analyzing customer service data, and devising strategies to enhance the overall customer experience. This role demands strong leadership qualities, problem-solving abilities, and effective communication skills to deliver end-to-end (L1 to L3) customer service excellence while adhering to Service Level Commitments. You will be the primary point of contact for strategic clients, representing the product and delivering top-notch product service support. To excel in this role, you should possess: - Proficiency in Customer Satisfaction and Customer Service skills - Expertise in Customer Support and Technical Support - Client Management capabilities pertaining to customer support services - Analytical Skills for evaluating customer service data and performance metrics - Outstanding leadership and team management acumen - Experience in ticket tracking, reporting, and SLA Management - Strong verbal and written communication skills - Willingness to work on-site in Kochi - Prior experience in the healthcare technology sector is advantageous - A Bachelor's degree in Business Administration, Management, or a related field If you are passionate about driving customer service excellence, leading a dynamic team, and making a tangible impact in the healthcare technology domain, we invite you to join blueBriX as a Customer Service Support Manager.,