Technical Business Analyst - IT Infrastructure

ASEC Engineers – A Verdantas Company

This role will be instrumental in documenting the current and future state of our IT environment, working closely with project managers, architects, and engineering teams to gather requirements, create system diagrams, and define operational processes.

The ideal candidate will have a solid understanding of enterprise IT infrastructure, excellent communication skills, and a passion for translating complex technical environments into clear, actionable documentation.

Key Responsibilities:

A. Requirements Gathering & Analysis

• Collaborate with project managers, architects, and stakeholders to gather and analyze business and technical requirements.
• Conduct interviews, workshops, and document reviews to understand infrastructure needs and project goals.
• Translate business requirements into functional and technical specifications.
• This role requires a close alignment and collaboration with

  the US Eastern Time Zone.

B. Documentation & Visualization

Create and maintain detailed documentation of current and future state infrastructure, including:

• Network diagrams
• System architecture diagrams
• Data flow diagrams
• Process and workflow documentation
• Develop standard operating procedures (SOPs), runbooks, and knowledge base articles.
• Ensure documentation is version-controlled, accessible, and aligned with organizational standards.

C. Project Support

• Support infrastructure and cloud-related projects by providing clear documentation and analysis.
• Assist in defining project scope, objectives, and deliverables from a technical documentation perspective.
• Participate in project meetings and provide updates on documentation progress and gaps.

D. Collaboration & Communication

• Act as a liaison between technical teams and business stakeholders.
• Facilitate communication across cross-functional teams to ensure alignment on infrastructure changes and documentation needs.
• Present findings and documentation to technical and non-technical audiences.

E. Quality Assurance & Compliance

• Ensure documentation meets internal quality standards and compliance requirements.
• Support audits and risk assessments by providing accurate and up-to-date documentation.
• Identify opportunities for process improvement and standardization.

Qualifications:

A. Required:

• Bachelor’s degree in information technology, computer science, or a related field.
• 5+ years of experience as a technical business analyst, systems analyst, or infrastructure documentation role.
• Strong understanding of IT infrastructure components (servers, storage, networking, cloud, and virtualization).
• Proficiency with diagramming and documentation tools (e.g., Microsoft Visio, Lucidchart, Draw.io, and Confluence).
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.

B. Preferred:

• Experience with cloud platforms (Azure, AWS, GCP).
• Familiarity with ITIL, COBIT, or other IT governance frameworks.
• Experience working in Agile or hybrid project environments.
• Knowledge of enterprise architecture frameworks (e.g., TOGAF).

Key Competencies:

• Attention to detail
• Technical curiosity
• Stakeholder management
• Process orientation
• Adaptability and initiative

Ready to Build the Future with Us?

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