Team Lead

Company Overview:

At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families. Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential.

At Sid’s Farm, we are passionate about ensuring that every product we create meets the highest standards for you and your loved ones. We also create a workplace where our employees can thrive and contribute meaningfully. We are growing like never before, expanding our horizons in Hyderabad, Bangalore, Pune, Vijayawada, and a few more locations soon. We are a solid family of 500+ employees looking forward to more Culture Champions to enable every individual’s growth story

Role Summary:

Position:

Experience:

Location:

We’re looking for a dynamic and hands-on eam Lead to lead the Customer Experience (CX) initiatives, and manage a team focused on Customer Acquisition & Retention (CAR).

This role is perfect for someone who thrives in fast-paced environments, is data-driven, and is passionate about building strong brand connections at the ground level.

Key Responsibilities:

1. Customer Experience (CX) Strategy

● Own the end-to-end customer journey and experience metrics across online and offline touchpoints.

● Collaborate with operations, delivery, and support teams to solve customer pain points and enhance NPS.

● Monitor and act on feedback loops from customers to improve satisfaction, reduce churn, and build loyalty.

● Drive initiatives like onboarding journeys, referral programs, and community engagement.

3. Lead CAR Team (Customer Acquisition & Retention)

● Manage and coach a small but energetic CAR team to meet acquisition and retention goals.

● Set KPIs and monitor daily/weekly performance to ensure customer growth and repeat orders.

● Collaborate with digital teams on CRM campaigns, WhatsApp marketing, and reactivation strategies.

● Use tools and dashboards to track CAC, LTV, churn, and retention rates.

Qualifications & Skills:

● MBA/Graduate in Marketing, Business, or relevant field.

● 2–3 years of hands-on experience in D2C, FMCG, or Dairy sectors.

● Exposure to CX frameworks and tools; strong problem-solving skills.

● Experience leading a small team and managing KPIs.

● Excellent communication skills and ability to coordinate cross-functionally.

● Data-driven, entrepreneurial, and passionate about the customer journey.

What You’ll Love About the Role:

● Be at the forefront of a growing premium dairy brand with a 360-degree exposure.

● Get full ownership of impactful consumer-facing campaigns.

● Work in a collaborative, young, and mission-driven team.

● Opportunities to experiment, innovate, and grow with the brand.

● Competitive compensation, performance-based incentives, and learning opportunities.

Benefits:

● Competitive salary and performance-based incentives.

● Opportunity to be a key player in the growth of a high-impact D2C brand.

● Collaborative and dynamic work environment focused on innovation and community engagement.

● Health and wellness benefits.

Why Sid’s Farm? Working at a Farm is fun, but you have to see it for yourself. Here we go with all the reasons to help you choose Sid’s Farm as your preferred workplace.

1. Innovative Culture

2. Sustainability Focus:

3. Growth Opportunities

4. Community Engagement

5. Strong Values

6. Doing what you love

How to Apply?

There, you can explore our vibrant community, get a behind-the-scenes look at our farm, and stay updated on all the exciting things happening at Sid's Farm. Stay updated by checking out our exciting Career Opportunities.