5523 Team Handling Jobs - Page 7

We are looking for a skilled Regional Sales Manager to lead our microfinance business in Gorakhpur. The ideal candidate will have between 10 and 15 years of experience in sales management, preferably in the microfinance industry. Roles and Responsibility Lead a team of Cluster Managers and field staff to expand the Business Correspondent network of various financial institutions. Build strategic partnerships with Universal Banks, NBFCs, NBFC-MFIs, Payment Banks, and Small Finance Banks to offer an array of financial products and services. Develop and implement business development strategies to improve market share and identify business potential areas. Enable business growth by managing teams across assigned territories and assessing potential client base and product acceptability in new regions. Formulate collection strategies and preventative/risk averse measures to maintain a quality portfolio. Plan and design regional sales contests and conduct field visits to monitor and guide loan officers. Handle workforce planning, recruitment, and training suited for handling various asset products across geographies, ensuring staff skill development through regular meetings and continuous monitoring of clusters. Maintain resource optimization and operational cost, and manage all Compliance, Audit, Legal, Customer Service, Operations, Logistics, Admin, HR, and other related issues in the region. Implement best business practices and develop company strategies and programs while ensuring strict compliance and integrity. Job Minimum 10 years of experience in sales management, preferably in the microfinance industry. At least 5 years of experience in a team handling and leadership role. Familiarity with the business correspondent model working with top lending institutions. Strong relationship management, business sourcing, and portfolio management skills. Understanding of credit underwriting and legal requirements. Good understanding of technology and automation. Post Graduate or Graduate in any discipline.

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets. Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT. Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and managing insurance policies. Process and resolve customer queries, requests, or complaints within defined TAT, conducting daily reviews of operational scorecards to identify root causes and implement solutions. Publish daily reports and trackers, staying updated on changes in the microfinance/MFI industry and suggesting best practices. Lead systems change requirements, raise BRD, UAT, and roll out projects related to microfinance operations. Job Minimum graduate; MBA preferred. Possess at least 2 years of managerial experience in handling asset operations and demonstrate senior stakeholder management skills. Experience in microfinance operations is preferred, along with knowledge of project management and team management. Demonstrate strong analytical and problem-solving skills, with the ability to work collaboratively with internal customers. Exhibit excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams. Be proficient in using various software applications and tools, with the ability to learn new systems quickly.

We are looking for a highly motivated and customer-focused individual with 0 to 3 years of experience to join our team as an Officer - Product - Retention- FC & LOD in Bengaluru. Roles and Responsibility Make calls to customers for loan foreclosures or transfers, explaining new products and benefits. Pitch new business and retain existing customers through effective communication. Perform customer negotiations to reach fair conclusions from both business and customer perspectives. Respond to customer queries and address complaints promptly. Provide excellent customer service to ensure satisfaction. Explain the features and benefits of new products to potential customers. Job Graduate degree required; Masters/Postgraduate optional. Minimum 0-3 years of experience in sales, marketing, or customer service. Excellent communication and negotiation skills. Ability to work in a fast-paced environment and meet targets. Strong knowledge of banking and financial services.

We are looking for a highly skilled and experienced professional to join our team as a Manager - Collections in Vijayawada. The ideal candidate will have 2 to 7 years of experience in collections, preferably in the housing sector. Roles and Responsibility Handle collections for assigned areas and achieve targets on parameters like resolution, flows, credit cost, and roll rates. Ensure NPA''s are within assigned budgets and minimize them through active efforts. Increase fee income/revenue and develop initiatives to control vendor payouts. Conduct asset verifications and possession as per SARFESI/Section 9 process through court receivers. Track and control delinquency, focusing on non-starters. Build relationships with key clients to ensure timely collections and monitor defaulting customers. Represent the organization in front of legal/statutory bodies as required by the legal team and ensure the collection team adheres to legal guidelines. Allocate work to field executives and ensure agencies perform as per defined SLA, with payments and audit receipts deposited within the defined SLA. Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on the delinquent portfolio, initiating detailed account level reviews of high-ticket accounts. Ensure compliance with all Audit/NHB/IRB regulations and company policies and procedures. Job GraduateYes. Masters/PostgraduateOptional. Minimum 2 years of experience in collections, preferably in the housing sector. Strong knowledge of banking and financial services is desirable. Ability to build relationships with key clients and monitor defaulting customers. Experience in representing the organization in front of legal/statutory bodies is an added advantage. Strong analytical and problem-solving skills are essential.

We are looking for a highly skilled and experienced Collection Manager to join our team at TATA CAPITAL LIMITED in Gorakhpur. The ideal candidate will have 6-8 years of experience in collections management, preferably in the banking or financial services industry. Roles and Responsibility Manage and oversee the collection process to ensure timely debt recovery. Develop and implement effective strategies to improve collection efficiency. Collaborate with internal teams to resolve customer complaints and issues. Analyze and report on collection performance metrics to senior management. Ensure compliance with regulatory requirements and company policies. Build and maintain relationships with key stakeholders, including customers and vendors. Job Strong knowledge of collections management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Experience working with trade centers or similar industries is preferred.

We are looking for a highly skilled and experienced Area Sales Manager to lead our retail team in Patna. The ideal candidate will have between 5 to 10 years of experience in sales, preferably in the financial services industry. Roles and Responsibility Lead a sales team to expand the Business Correspondent network of various financial institutions and direct channel business. Build strategic partnerships with Universal Banks, NBFCs, NBFC-MFIs, Payment Banks, and Small Finance Banks to offer an array of financial products and services. Develop and implement business development strategies to enhance market share and identify business potential areas. Assess potential client base and product acceptability in new regions, and set up new business correspondence alliance partners. Ensure business growth and product diversity in the region as per the business plan. Create a support function structure to facilitate appraisal, documentation, disbursement, repayment, and delinquency management. Formulate a collection strategy for the region and take preventative/risk averse measures to maintain a quality portfolio. Plan and design regional sales contests and conduct field visits to monitor and guide loan officers. Manage workforce planning, recruitment, and training suited for handling various asset products across geographies, ensuring staff skill development through regular meetings and continuous monitoring of clusters. Handle all Compliance, Audit, Legal, Customer Service, Operations, Logistics, Admin, HR, and other related issues in the region while implementing best business practices and developing company strategies and programs while ensuring strict compliance and integrity. Job Minimum 5 years of experience in sales, preferably in the financial services industry. At least 2 years of experience in a team handling and leadership role. Familiarity with the business correspondent model working with top lending institutions and direct lending business. Experience in handling BC and JLG business. Strong relationship management, business sourcing, and portfolio management skills. Understanding of credit underwriting and legal requirements. Good understanding of technology and automation. Ability to develop and implement business plans and manage products. Post Graduate/Graduate in any discipline.

We are looking for a highly motivated and experienced Relationship Manager to join our team at TATA CAPITAL LIMITED, based in Delhi. The ideal candidate will have 2 to 7 years of experience driving sales and ensuring business targets are achieved. Roles and Responsibility Develop and execute territory-specific sourcing strategies to drive business growth. Build and maintain a builder database and DSA network to expand business opportunities. Regularly review deal pipeline and conversion ratios to optimize results. Act as the escalation point for key accounts and issues, providing timely resolutions. Liaise with product, credit, and legal teams to structure viable proposals. Conduct regular training for DSAs to enhance their skills and knowledge. Job Graduate (Diploma/Degree in Civil/Architecture). Strong leadership and analytical decision-making abilities. In-depth knowledge of builder funding and LAP products. Team handling, channel development, and builder relationship management skills. Ability to work in a fast-paced environment and meet deadlines. Excellent communication and interpersonal skills.

We are looking for a highly skilled and experienced Area Sales Manager to lead our micro finance team in Jaipur. The ideal candidate will have between 5 to 10 years of experience in sales, preferably in the micro finance industry. Roles and Responsibility Lead a sales team to expand the Business Correspondent network of various financial institutions. Build strategic partnerships with Universal Banks, NBFCs, NBFC-MFIs, Payment Banks, and Small Finance Banks. Develop and implement business development strategies to improve market share. Assess potential client base and product acceptability in new regions. Enable business growth by managing teams across assigned territories. Ensure compliance with regulatory requirements and company policies. Job Post Graduate or Graduate in any discipline. Minimum 5 years of experience in sales, preferably in the micro finance industry. At least 2 years of experience in a team handling and leadership role. Familiarity with the business correspondent model and direct lending business. Strong relationship management, business sourcing, and portfolio management skills. Understanding of credit underwriting, legal requirements, and governance regulations. Good understanding of technology and automation. Experience working in a NBFC, NBFC MFI, SFB, or Bank. Must be familiar about business correspondent model working with top lending institutions & direct lending business. Must have handle BC & JLG business. Business planning and product management skills.

We are looking for a highly motivated and experienced Sales Manager to lead our team in achieving business targets. The ideal candidate will have a strong background in sales and management, with a proven track record of driving sales growth and expanding customer base. This position is based in Gurgaon - Sector 14. Roles and Responsibility Aggressively drive sales numbers and achieve business targets for retail loan products through cross-selling and enhancing client relationships. Retain and expand the company''s customer base for repeat business or referrals. Develop and maintain strong client relationships to ensure repeat business or referrals. Ensure files are processed from login stage to disbursement and liaise with internal departments for completion. Optimize team productivity by effectively managing relationship managers to achieve results. Lead and supervise the team for the implementation of the growth agenda through training, motivation, and deployment strategies. Keep abreast on market trends and competitor intelligence to build and develop effective sales and marketing strategies. Provide feedback to the central product and policy team to stay ahead in the market. Ensure compliance with all Audit/RBI regulations and company processes and policies. Job Post Graduate/Graduate in any discipline. Minimum 2 years of experience in sales and management. Strong understanding of sales and marketing principles. Excellent communication and leadership skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in handling teams and implementing growth agendas. Familiarity with market trends and competitor intelligence. Ability to provide feedback to the central product and policy team. Ensure compliance with all Audit/RBI regulations and company processes and policies.

We are looking for a highly motivated and results-driven individual with 1 to 6 years of experience to join our team as a Customer Service Representative in Meerut, Mangal Pandey Nagar. The ideal candidate will have a strong background in sales and customer service, with excellent communication and interpersonal skills. Roles and Responsibility Achieve business targets by acquiring new client relationships and maintaining existing ones. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Ensure high customer satisfaction levels by proactively understanding customer needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand. Build strong client relationships both internally and externally, and develop a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Job Graduate in any discipline. Minimum 1 year of experience in sales or customer service. Possess strong knowledge of banking and financial services. Demonstrate excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet sales targets is essential. Strong analytical and negotiation skills are required.

We are looking for a highly motivated and experienced Branch Manager to lead our sales team in the banking industry. The ideal candidate will have 2 to 7 years of experience. Roles and Responsibility Achieve disbursement targets with minimal delinquency. Identify joint liability groups and disbursed loans to suit target customers and geographies. Enable business growth by developing and managing teams across assigned territories. Assess potential client base and product acceptability in new regions. Manage disbursement, repayment, and delinquency, achieving daily/weekly collections targets. Conduct regular field visits, center meetings, and loan applications. Maintain portfolio quality by tracking and controlling normal dues, non-starters, delinquency, and frauds. Build strong client relationships both internally and externally to establish a strong brand identity with potential customers. Ensure weekly/daily meetings and visits to the center. Job Graduate in any discipline. Minimum 2 years of experience as a sales officer in microfinance business. Basic understanding about microfinance business and JLG model working is preferred. Possess relationship management and business sourcing skills. Demonstrate a flair for sales and an understanding of critical customer service attributes. Ability to work in a fast-paced environment and meet sales targets.

We are looking for a highly motivated and experienced Area Sales Manager to lead our retail sales team in Eluru. The ideal candidate will have 3-5 years of experience in the banking or financial services industry, with a strong background in sales management. Roles and Responsibility Drive sales at the branch level and ensure achievement of sales targets through effective team handling. Build, manage, and promote relationships with channel partners to generate new customer leads. Lead and manage DSTs at the branch to achieve business objectives. Interface with customers and provide efficient service to ensure high levels of customer satisfaction. Work towards building a credit-worthy portfolio at the branch to minimize risk and maximize revenue. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Job Graduate or postgraduate degree in any discipline. Minimum 2 years of experience in secured business loan, preferably in home loans or loan against property. Possess good knowledge of the local market and its dynamics. Demonstrate excellent communication skills and the ability to understand property valuation and legal and technical norms. Ability to work in a fast-paced environment and meet sales targets. Strong leadership and team management skills are essential.

We are looking for a highly skilled and experienced Area Sales Manager to lead our sales team in Patna. The ideal candidate will have between 5 to 10 years of experience in the banking or financial services industry, with at least 2 years in a team handling and leadership role. Roles and Responsibility Lead a sales team to expand the Business Correspondent network of various financial institutions and direct channel business. Build strategic partnerships with Universal Banks, NBFCs, NBFC-MFIs, Payment Banks, and Small Finance Banks to offer an array of financial products and services. Develop and implement business development strategies to enhance market share and identify business potential areas. Assess potential client base and product acceptability in new regions, areas, and opportunities for geographical expansion. Create a support function structure to facilitate appraisal, documentation, disbursement, repayment, and delinquency management. Formulate a collection strategy and preventative/risk averse measures to maintain a quality portfolio. Plan and design regional sales contests. Conduct field visits to monitor and guide loan officers. Manage workforce planning, recruitment, and training suited for handling various asset products across geographies, ensuring staff skill development through regular meetings and continuous monitoring of clusters based on market trends and new business opportunities. Maintain resource optimization and operational cost, identifying branches in your respective designated areas of operation. Handle all Compliance, Audit, Legal, Customer Service, Operations, Logistics, Admin, HR, and other related issues in your region, implementing best business practices and developing company strategies while ensuring strict compliance and integrity. Job Minimum 5 years of experience in the banking or financial services industry, with at least 2 years in a team handling and leadership role. Familiarity with the business correspondent model and experience working with top lending institutions and direct lending business is required. Must have handled BC and JLG business. Possess strong relationship management, business sourcing, and portfolio management skills. Demonstrate a good understanding of credit underwriting and knowledge of legal and governance requirements. Be well-versed in technology and automation, with business planning and product management skills. A Post Graduate or Graduate degree in any discipline is required.

We are looking for a skilled professional with 6 to 10 years of experience to fill the role of Area Collections Manager in Thanjavur, Manickam Nagar. The ideal candidate will have a strong background in collections management and retail finance. Roles and Responsibility Manage and oversee the collection process for timely debt recovery. Develop and implement effective strategies to improve collection efficiency. Build and maintain relationships with key stakeholders, including customers and internal teams. Analyze and resolve complex customer complaints and issues. Collaborate with cross-functional teams to achieve business objectives. Monitor and report on collection performance metrics and trends. Job Strong knowledge of banking and financial services operations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience with collections management software and systems. Strong leadership and team management skills. Educational qualificationsAny Graduate or Postgraduate degree. IndustryBanking / Financial Services / Broking. Reference number6587708.

We are looking for a highly experienced and skilled Regional Sales Manager to lead our micro finance team in Baroda. The ideal candidate will have between 11 and 15 years of experience in sales management, preferably in the micro finance industry. Roles and Responsibility Lead a sales team of Cluster Managers and field staff to expand the Business Correspondent network of various financial institutions. Build strategic partnerships with Universal Banks, NBFCs, NBFC-MFIs, Payment Banks, and Small Finance Banks to provide an array of financial products and services. Develop and implement business development strategies to improve market share and identify business potential areas. Enable business growth by managing teams across assigned territories and assessing potential client base and product acceptability in new regions. Ensure business growth and diversity of products in the region as per the business plan. Create a support function structure to facilitate appraisal, documentation, disbursement, repayment, and delinquency management. Formulate a collection strategy for the region and take preventative/risk averse measures to maintain a quality portfolio. Plan and design regional sales contests and conduct field visits to monitor and guide loan officers. Handle workforce planning, recruitment, and training suited for handling various asset products across geographies, ensuring staff skill development through regular meetings and continuous monitoring of clusters. Maintain resource optimization and operational cost, and manage all Compliance, Audit, Legal, Customer Service, Operations, Logistics, Admin, HR, and other related issues in the region. Implement best business practices and develop company strategies and programs while ensuring strict compliance and integrity. Job Minimum 11 years of experience in sales management, preferably in the micro finance industry. At least 5 years of experience in a team handling and leadership role. Familiarity with the business correspondent model working with top lending institutions. Strong relationship management, business sourcing, and portfolio management skills. Understanding of credit underwriting and legal requirements. Good understanding of technology and automation. Post Graduate or Graduate in any discipline. Additional Info The selected candidate will be responsible for implementing best business practices and developing company strategies and programs while ensuring strict compliance and integrity.

We are looking for a skilled professional with 4 to 6 years of experience to join our team as an Associate - Operations (Physical File Management Process) in Gurgaon, Sector 14. The ideal candidate will have a strong background in asset operations and team handling experience. Roles and Responsibility Manage day-to-day microfinance physical file management processes. Ensure files are tracked from inward to storage and quality checked according to the checklist. Document scanning and image storage in the system. Collaborate with business teams to achieve agreed FTR targets. Review operational scorecards daily to determine root causes and resolve issues. Publish daily reports and trackers. Manage outsourced partners and ensure agreed processing TAT is achieved. Ensure no critical and repeated audit observations and no open customer complaints beyond defined timelines. Serve as the first point of contact for business and outsourced vendors. Interview, hire, train, coach, evaluate, and redirect team members for optimal performance. Identify and run all projects related to microfinance operations and lead systems change requirements, raising BRD, UAT, and coordinating the roll-out with IT. Job Minimum graduate; MBA preferred. 4 to 6 years of experience in asset operations, team handling, and senior stakeholder management. Experience in microfinance operations is preferred. Strong skills in project management, team management, and stakeholder management. Ability to work in a fast-paced environment and meet deadlines. Excellent communication and interpersonal skills.

We are looking for a highly skilled and experienced professional to join our team as an Area Collections Manager in Muzaffarpur, Gobarsahi, and JM. The ideal candidate will have 4 to 8 years of experience in collections management. Roles and Responsibility Manage and oversee the collection process to ensure timely debt recovery. Develop and implement effective strategies to improve collection efficiency. Collaborate with internal teams to resolve customer complaints and issues. Analyze and report on collection performance metrics to identify areas for improvement. Ensure compliance with regulatory requirements and industry standards. Build and maintain relationships with key stakeholders, including customers, vendors, and partners. Job Strong knowledge of collections management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Experience working in a retail financial services or broking environment is preferred. Additional Info The company offers a competitive salary and benefits package.

We are looking for a highly skilled and experienced professional to join our team as an Area Collections Manager - Retail MFB - Collections in Sikar, Devipura, and JM. The ideal candidate will have a strong background in collections management and excellent leadership skills. Roles and Responsibility Manage and oversee the collections process for retail customers. Develop and implement effective strategies to improve collection efficiency and reduce delinquencies. Lead and motivate a team of collections professionals to achieve targets. Analyze customer data and market trends to identify areas for improvement. Build relationships with key stakeholders, including customers, vendors, and internal teams. Ensure compliance with regulatory requirements and company policies. Job Strong knowledge of collections principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing and leading a team. Familiarity with industry-specific software and systems. Candidate should be able to handle k (K) responsibilities. TitleArea Collections Manager - Retail MFB - Collections - Sikar - Devipura - JM. Reference number6587821.

We are looking for a skilled professional with 10 to 25 years of experience to lead our wealth management team in Ahmedabad. The ideal candidate will have a strong background in business development, portfolio performance analysis, and portfolio management. Roles and Responsibility Managing the Profit and Loss (P&L) of the region and building market share. Owning and establishing the Tata Capital Wealth Management brand for the regions. Recruiting, nurturing talent, and providing handholding to team members. Reviewing team performance for revenue optimization. Co-owning clients and addressing HNI and ultra-HNI investment requirements. Assisting in developing and implementing marketing plans to acquire new corporate customers. Job MBA/PGDBA/PGPM or equivalent degree; AMFI/NISM certification is preferred. Proven experience in financial planning, budgeting, and forecasting. Strong knowledge of financial products, including investments, wealth management, and portfolio management. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills.

Role & responsibilities 1. In-charge of all activities related to Project works as per finalize design & drawings from A & E Consultant. 2. Get awareness to Project team on Compliances and Safety 3. Authorized signatory for all documents related to Project 4. Authorized signatory for the contractors bills, material requirements, etc. 5. Shall be Authorized Signatory authority in absence of Project GM & Project DGM. 6. Responsible for all Project work related construction projects including, site organization, document organization, safety, quality control, contract management and budgetary management. 7. Implementation of Quality Management System, associated tools, processes and procedures to ensure Designing stage of Project activities are appropriately controlled and monitored for the satisfactory progression of the projects and in accordance with standards. 8. Participating Technical Meeting with Contractors / Vendors along with AIDB SME, A & E Consultant, Procurement Assistance 9. Final Review of Minutes of Meeting for contractor / vendor , Minutes of Meeting for Internal meeting. 10. Review and comments on Teams Comments on Final Ordering Technical Specification / Tender and BOQ Prepared by A & E Consultant 11. Participating kick of Meeting with Contractors / Vendors along with AIDB SME, A & E Consultant, Procurement Assistance & PMC. 12. Final Review of DPR. 13. Directing Project team to ensure the smooth running of the Project 14. Scheduling workload to meet priorities and targets. 15. Daily and Weekly Meeting with all Discipline Manager to review Daily and Weekly Progress on Engineering Design on Projects 16. Internal Auditor for Project department. 17. Responsible for any queries arising from the audit teams (from quality, safety and other auditors) and shall ensure completion of the audit points. 18. Directly manage their project team (s) to ensure quality management outcomes in designing stage of Project 19. Responsible for ensuring the resourcing levels on their project(s) is appropriate in terms of numbers and skill level of employees. Overall management of their team(s) including the recruitment, mentoring, performance management and support of team members. 20. Planning, scheduling and overall Project budgetary responsibility for the project(s) they are responsible for, ensuring that Project related activities remain on time schedule and within budget 21. Client liaison to ensure that needs is being met and a good relationship is maintained at all times. 22. Ensure at all times good communication channels are maintained between the project team, contractors and clients. 23. Resolving site vendor conflicts. 24. Final review on rate analysis, comparison quotes, provide technical recommendation for misc items ordered during the Project progress 25. Technically assist AIDB in preparation of snag list. 26. To inspect and suggest remedial measures for any defects arising in the post construction period. 27. Issue Design certification and validation as required by any authority and AIDB. 28. Assist to mark asset tags as required by finance team 29. Final Review and Approval of Change Control 30. Final review of Standard operating procedure (SOP) for the operation and maintenance of the new facility and its equipment and 31. Issue Design certification and validation as required by any authority and AIDB

Designation: Team Lead/ Process Lead Job Level: 4B Experience: 4-8 years Job Location: Bangalore (Work from Office) Shift: US Shifts/ Flexible to work with any shifts Notice Period - Immediate to 30 Days Mandatory Skills: Property and Casualty Insurance Note: Candidate should have Team Lead on paper experience is mandatory. Responsibilities: Transition Coordination: Process definition & documentation - Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview IN ORDER TO enable the Manager finalize the To-Be process. Transition Coordination: Process Training & Certification - Co-ordinates training for the team IN ORDER TO ensure right skilling Operations: Resource Planning (People, Infrastructure etc.) - Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process IN ORDER TO ensure budget & pricing assumptions compliance. Operations: Manpower Training - Identifies training needs for process executives and ensures training implementation for the specific process IN ORDER TO ensure competency development across domain, operations and behavioral. Quality Planning (QC/QA) - Prepares the service quality plan including the quality control, assurance and improvement at his / her process level IN ORDER TO create a comprehensive quality program for the specific process. Performance Planning - Prepares / signs off on the KRAs / deliverables of the team IN ORDER TO meet the operational objectives of his / her team. Talent Management (People Mgmt) - Implements career development & succession plan for the direct reports IN ORDER TO ensure sustainable employee engagement & motivation within the team. SLA Compliance - Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his team, Provides guidance and support to the team IN ORDER TO ensure delivery predictability. Process Compliance - Monitors / ensures process compliance and periodically update SOP changes as required as part of the quality plan IN ORDER TO ensure adherence to process steps. Work Allocation - Allocates work / shifts to team members IN ORDER TO achieve production targets. Customer Interaction - Resolves escalations from the process owners IN ORDER TO ensure strong customer relationships. Governance compliance - Participates in specific internal and external governance activities by adhering to the governance models applicable at a process level IN ORDER TO sustain delivery predictability. Knowledge Management - Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc IN ORDER TO capture and maintain tacit knowledge. Process Reengineering - Diagnoses the gaps in the existing process, identifies opportunities for improvement and implements the re-engineering initiatives IN ORDER TO meet client and internal commitments on a continuous basis. Resource optimization - Implements corrective actions based on review, Monitors and controls billing losses, reduces buffer IN ORDER TO meet financial objectives CSAT Process - Implements the improvement plan IN ORDER TO ensure customer satisfaction. Audits & Compliance Prepares the team level/ Process level requirements for self-assessment IN ORDER TO ensure delivery predictability for the specific process.

CHENNAPATNAM FILTER COFFEE Team Leader - Tele Marketing We are looking to for an experienced telemarketing Team Lead to head up our growing telesales team. As a telesales manager, you will be responsible for training new telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer concerns or queries . Should have experience with telesales, advanced managerial skills, and the ability to multitask. A top-notch telesales manager provides strong guidance and assistance to the telesales team, ultimately boosting company sales. Responsibilities Manage and motivate the telesales team to deliver all the details to clients in a proper way Develop and implement strategic sales plans. Monitor team performance and provide regular feedback. Conduct training sessions to enhance sales skills and product knowledge. Handle escalated customer queries and concerns professionally. Collaborate with other departments to optimize sales efforts. Qualifications Bachelor's degree Or Masters degree in Business, Marketing, or a related field. Minimum 2 years experience in a leadership role within telemarketing environment. Strong understanding of marketing principles and customer service practices. Excellent communication and interpersonal skills. Ability to analyze data and provide actionable insights. Exceptional leadership and team management abilities. Preferably Multi lingual (Telugu,English ,Hindi and Kannada ) Skills Excel Data analysis Effective communication Leadership Coaching and mentoring Problem-solving Customer relationship management

Fleet Manager About Us: PhonePe is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and crossed 2 bn transactions on its platform in 2019. We have a customer base of 150+ mm users and 6 mm merchants live on our platform. About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Responsibilities: 1. As a Fleet Manager in the Logistics team, you will use your interpersonal and problem-solving skills to manage our on-ground delivery partner fleet, ensuring a flawless customer experience and minimum delivery tat 2. Undertake supply planning and hiring of Delivery Partners. 3. Ensure smooth onboarding and extensive training of Delivery Partners. Including explaining the incentive model and being responsible for the event/holiday based boosters. 4. Enable streamlined on-ground operations and ensure on-time delivery with highest reliability 5. Drive key central initiatives to scale on-ground operations effectively. 6. Work closely with our Delivery Partner fleet to understand the key pain points, seek feedback/ insights, and provide optimal solutions. 7. Work on retention of riders who have been hired recently to ensure a stable fleet and reduce churn, also hire new riders to ensure supply isnt impacted 8. Should be able to resolve disputes and plan fleet availability for Holidays & Festivals Requirements: 1. An ambitious professional with over 1 to 3 years of experience 2. Collaborative and can work with large blue-collar teams 3. Excellent at solving on-ground challenges faced and raised by delivery partners 4. Curious and has capability for thinking the impossible 5. Graduation Degree in any Field

Min. 5+ years of overall experience in call center work, with 2 year of experience as a Team leader Should have managed team size of min. 20-25 HC. Experience/exposure to work for US clients (Call center/Backend) . Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, manage bottom quartile team members. Aware on feedback mechanism and performance improvements. Provide inputs on process improvement and opportunities. Ready to work in US time zone and flexible with shifts.

Key Responsibilities: Lead and supervise a team of debt recovery executives to achieve monthly collection targets. Monitor performance metrics, analyze collection trends, and provide actionable feedback to the team. Train, motivate, and coach team members to enhance recovery skills and ensure high levels of productivity. Handle escalated delinquent cases and negotiate repayment plans with difficult or high-value defaulters. Ensure adherence to all recovery policies, legal guidelines, and ethical standards. Prepare and submit daily/weekly/monthly performance reports to senior management. Coordinate with legal teams for further action on chronic default cases. Maintain accurate documentation of all recovery communications and settlements. Collaborate with other departments (e.g., Customer Service, Legal) for smoother resolution of cases.