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Associate - Centralized Operations - MFB

Associate - Centralized Operations - MFB

Tata Capital

4 - 6 years

1 - 4 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

application software asset operations project management team management stakeholder management microfinance management skills gl team handling customer service banking operations branch management branch operations root cause finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility
Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets.
Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT.
Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and managing insurance policies.
Process and resolve customer queries, requests, or complaints within defined TAT, conducting daily reviews of operational scorecards to identify root causes and implement solutions.
Publish daily reports and trackers, staying updated on changes in the microfinance/MFI industry and suggesting best practices.
Lead systems change requirements, raise BRD, UAT, and roll out projects related to microfinance operations.

Job
Minimum graduate; MBA preferred.
Possess at least 2 years of managerial experience in handling asset operations and demonstrate senior stakeholder management skills.
Experience in microfinance operations is preferred, along with knowledge of project management and team management.
Demonstrate strong analytical and problem-solving skills, with the ability to work collaboratively with internal customers.
Exhibit excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams.
Be proficient in using various software applications and tools, with the ability to learn new systems quickly.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3543 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Associate - Centralized Operations - MFB