Systems Administrator

About The Role

Key Responsibilities

Cloud & Server Operations:

• Support provisioning and maintenance of resources in AWS, Azure, and GCP.
• Manage Windows Server and Linux-based systems in both cloud and on-premise environments.
• Assist with scripting and automation of infrastructure tasks using PowerShell, Bash, or Python.
  

Endpoint Management

• Configure and support end-user devices running Windows, macOS, and Chrome OS.
• Utilize tools like Microsoft Intune, Jamf, WorkspaceOne, Automox, and Google Admin Console to enforce policies, deploy applications, and manage compliance.
  

SaaS & Identity Access Management

• Administer SaaS platforms, including Google Workspace, Zoom, Slack, and internal tools.
• Support user access management using Entra ID, Okta, and Active Directory.
• Implement and support Single Sign-On (SSO), MFA, and access controls.
  

Security & Patch Management

• Apply patches and updates across endpoints and servers to ensure compliance and maintain system stability.
• Work closely with InfoSec to remediate vulnerabilities and establish secure configuration baselines.
• Maintain detailed system documentation and standard operating procedures.
  

Incident Response & Support

• Provide Level 2 and Level 3 support, resolving escalated issues related to infrastructure and systems.
• Participate in on-call rotation for global support coverage, including triage and incident response for critical systems.
• Follow defined SLAs and contribute to post-incident reviews and process improvements.
  

Team Collaboration

• Work closely with infrastructure teams in other regions (US, EMEA) and support cross-functional initiatives.
• Participate in global projects involving Networking, Security, and DevOps teams.
• Contribute to knowledge-sharing sessions and process standardization across regions.
  

Qualifications

• 3–5 years of experience in Systems Administration or IT Infrastructure roles.
• Strong experience in public cloud environments (Azure, AWS, or GCP).
• Hands-on with Windows/Linux servers, identity platforms, and enterprise endpoint management.
• Familiarity with scripting (PowerShell, Python, or Bash) and automation tools.
• Ability to troubleshoot complex technical issues across multiple platforms.
• Comfortable working in a remote and global team environment, with flexibility in work hours.
  

Preferred (Not Mandatory)

• Experience with international enterprise environments.
• Exposure to security frameworks and compliance (ISO 27001, SOC 2, etc.).
• Certifications such as Microsoft Certified: Azure Administrator, AWS SysOps, or Google Associate Cloud Engineer.