Sr Support Engineer

Job Description

Providing technical support to clients by identifying and resolving hardware or software issues Monitoring network activity and identifying performance issues that may need to be addressed by IT support staff Coordinating and participating in team meetings to discuss new technology initiatives Installing, configuring, and troubleshooting computer hardware components such as processors, memory, and hard drives Analyzing data from logs and other sources to identify and resolve problems with computer networks or applications Designing or updating computer networks or operating systems to improve performance or functionality Maintaining documentation of all actions taken during the troubleshooting process Determining the cause of problems and suggesting solutions for problems related to computer hardware or software Developing plans for disaster recovery in case of system failure or data corruption Work closely with all levels of customer and external engineers and management on the most complex problems Prioritize workload and advance technical problems where appropriate to the next level of expertise Effectively prioritize and manage personal list of outstanding customer queries Utilize ticketing system to track all support calls Manage workload efficiently while being able to resolve time-critical situations professionally Analyze business requirements for applications and customer deliverables JD for CD While providing production support should be involved working closely with development team to develop, design solutions Based on in depth analysis of the requirements design, develop and deploy high performance and scalable applications in the area of TV and entertainment guidance Provide in depth technical support to Production applications to ensure timely deliveries to customers in accordance with Service Level Agreements Participate in On Call Application Production Support based on rotation Familiarity with C# / C++ programming experience required Show more Show less