Sr. Manager - Database

Company Overview

 IIT Kanpur Development Foundation (IITK DF) is a Section 8, not-for-profit company established by IIT Kanpur to engage with external stakeholders, including Alumni, corporations, Foundations, and Philanthropists in India and across the globe. The Foundation is dedicated to raising funds to support the Institute’s long-term growth. Such development offices are a key feature in globally reputed universities and typically maintain a staffing ratio of 1 for every 1,000 alumni.

 IITK DF seeks to appoint a database management leader and a change agent as defined below:

Position

Location

Reporting to

Responsibilities and Expectations

CRM Ownership & Administration

Zoho CRM

 Customise modules, build workflows, and manage system upgrades in coordination with internal teams and vendors.

Data Governance & Quality Control

Lead data enrichment, hygiene, deduplication, and validation efforts

Ensure consistent standards across the organisation by driving best practices, leading regular audits, and implementing automation where possible.

Alumni & Donor Segmentation

 Design and manage smart segmentation strategies based on giving behaviour, engagement history, and demographic insights to support fundraising, events, and targeted campaigns.

Analytics & Reporting

Zoho Analytics

Translate complex data into clear visualisations and recommendations to support strategic planning and performance reviews.

Campaign Support & Performance Tracking

Collaborate with the Fundraising team and other teams to support outreach and engagement campaigns with accurate lists and performance metrics.

Track donor journeys and campaign ROI using CRM analytics.

Cross-functional Collaboration

Partner with internal teams to identify data needs and ensure smooth access and usage.

Train and support non-technical users in accessing and using Zoho CRM tools effectively.

Team Management & Capacity Building

Mentor and guide junior team members, including Assistant Managers or Analysts.

Foster a culture of data-driven decision-making and continuous improvement

Desired Profile

Education

Bachelor's or Master’s degree in Data Science, Computer Science, Business Analytics, or a related field.

Experience

mandatory hands-on expertise in Zoho CRM

Technical Skills

Zoho CRM and Zoho Analytics

SQL, Excel

data governance, privacy standards