FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.
VALUES THAT DEFINE OUR CULTURE
We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.
Department Brief
Data Solutions is the industry-leading Off Platform content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.Join the Data Solutions group as a
Specialist, Client Services
and embark on a unique opportunity to gain extensive knowledge and experience in the Financial-Technology industry. This role will expose you to cutting-edge CTS products, processes, and global clients. Initially, you will provide intelligent solutions and support to clients, developing in-depth expertise in our exciting range of products. As you progress, you will take on responsibilities such as managing client implementation projects, key account relationships, and delivering innovative business solutions to new and existing clients.
Job Responsibilities
Client Solutions and Support:
- Provide intelligent solutions and support to global clients, developing expertise in various CTS products and solutions.
- Collaborate closely with product development to contribute to innovative and market-leading solutions.
- Participate in the pre-sales process as a subject matter expert.
Project Management And Client Relationships
- Manage client implementation projects and key accounts, ensuring successful project delivery.
- Build and maintain strong client relationships, understanding their needs and providing exceptional service.
- Collaborate with stakeholders to align goals and expectations.
Training And Stakeholder Management
- Conduct external and internal training sessions to enhance client understanding and product adoption.
- Effectively manage stakeholders, fostering productive relationships and ensuring smooth communication.
ELIGIBILITY CRITERIA
- Current Designation and team should be (if you want to be more specific): Level 60 or 55 (i.e. one level down or same level)
- Current tenure requirement:
- Minimum previous annual rating should be "Achieved Goals" or better
- Employee should not be in PIP
- Employee should not be in probation period
- Employee should not be promoted by IJP in the last 3 months
- Employee application count for the IJP should not exceed the limit
Job Requirements
- A relevant Finance and Technology degree or equivalent.
- Proficiency in one or more FinTech technologies, programming or query languages, and/or a strong technical aptitude and a desire to learn in a dynamic technical landscape.
- Experience and working knowledge of Benchmarks data is preferred.
- Good knowledge of financial market data.
- Prior experience in client-facing roles is preferred.
- Strong numerical, analytical, and problem-solving skills.
- Exceptional written and verbal communication skills.
- Self-driven and motivated, with a desire to learn and work with new technologies.
- Enthusiasm and drive to excel in a technical client-facing role.
- A previous client-facing Financial-Technology experience and/or familiarity with Cloud technologies or SQL would be ideal.
Company Culture and Benefits:
At our organization, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry.
Diversity
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.
Returning from a break?
We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.
Company Overview
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
