LexisNexis Legal & Professional, serving customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company is a leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law. We deploy ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top creators for each legal use case.

About the Role

We are looking for a Magento Developer to join our team in a support role. This position is ideal for a detail-oriented, technically skilled professional who is passionate about eCommerce and enjoys troubleshooting and maintaining Magento-based websites. You will be responsible for resolving technical issues, supporting ongoing site operations, and collaborating with cross-functional teams to ensure a seamless user experience.

Responsibilities

Provide daily technical support for Magento 2 websites, including issue diagnosis and resolution.

Troubleshoot front-end and back-end problems, including performance issues, checkout failures, and extension conflicts.

Manage and respond to support tickets in a timely manner.

Collaborate with QA, DevOps, and Development teams to identify root causes and apply fixes or enhancements.

Perform regular site audits to ensure optimal performance, SEO compliance, and security best practices.

Assist with deployments, environment setup, and minor configuration updates.

Monitor logs and alerts for anomalies or errors and take proactive action.

Work with business users and customer service teams to address functional concerns or bugs reported by customers.

Document support processes, known issues, and resolutions.

Requirements

2–5 years of experience with Magento 2 (Open Source or Adobe Commerce).

Strong knowledge of PHP, MySQL, HTML, JavaScript, and CSS.

Familiarity with Magento CLI, caching (Varnish/Redis), and indexing processes.

Experience working with Git version control and CI/CD workflows.

Knowledge of REST and GraphQL APIs in Magento 2.

Understanding of Magento architecture, modules, and customization.

Experience with tools like New Relic, Fastly, or other performance monitoring systems is a plus.

Ability to analyze logs and debug using SSH tools.

Strong problem-solving and communication skills.

Nice to Have:

Magento 2 Certification (Developer, Professional, or Solution Specialist).

Experience with Adobe Commerce Cloud, including environments and support processes.

Familiarity with ADO, ServiceNow, Zendesk, or other ticketing systems.

Exposure to cloud platforms (AWS, Azure) and Docker.

Working in a Way that Works for You

We promote a healthy work/life balance across the organization. We offer appealing working prospects for our people. With various wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Comprehensive Health Insurance: Covers you and your immediate family.

Enhanced Health Insurance Options: Competitive rates negotiated by the company.

Group Life Insurance: Ensuring financial security for your loved ones.

Group Accident Insurance: Extra protection for accidental death and permanent disablement.

Flexible Working Arrangement: Achieve a harmonious work-life balance.

Employee Assistance Program: Access support for personal and work-related challenges.

Medical Screening: Your well-being is a top priority.

Modern Family Benefits: Maternity, paternity, and adoption support.

Long-Service Awards: Recognizing dedication and commitment.

New Baby Gift: Celebrating the joy of parenthood.

Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.

Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.

Free Transport: Pick up and drop from home to office and back (applies in Chennai).

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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