Senior / Sales Operations Analyst

Job Description

Where Data Does More. Join the Snowflake team. There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow. Snowflake’s GTM Operations organization is actively seeking a GTM Operations Analyst to join the GTM Operations Shared Services organization. Our Shared Services team plays a pivotal role in supporting critical business functions by providing support across operational GTM workflows, data management, and systems and process troubleshooting. They are the first line of support for our GTM organization and are responsible for ensuring our global field team is supported, our data is accurate, secure and effectively managed across systems. We’re committed to operational excellence and continuously improving our systems, processes and data quality standards to support business growth. You will action critical processes needed to move the Sales, Sales Engineering, Operations and Partner forward for more efficient execution. This will include (but is not limited to) alignment of data across users, records and systems, supporting Partner processes like demo account creation and certifications accuracy, as well as troubleshooting and resolving process gaps throughout the sales lifecycle. You will also participate in ad hoc projects that enable GTM systems and processes, as well as support user management where applicable to drive business value across the processes GTM Operations supports. As a builder at heart, you have an appreciation for the operational components needed in order to build a world-class SaaS company. You thrive in the driver’s seat of ensuring the sales systems, processes and data are driving business value and are eager to provide recommendations to improve and automate across the Sales and Sales impacted systems. In this role you will get to: Provide first line support for GTM operations workflows (i.e. account/opportunity management and research, demo account creation, user management). Utilize standard data quality practices, including regular reviews, data cleansing, and data validation processes to ensure data accuracy and completeness. Ensure compliance with policies, procedures, and regulations, supporting audits. Communicate directly with stakeholders on support needs, and manage requests via a queue from intake to resolution. Maintain key documentation such as SOPs, process flows, and data stewards/owners. Identify opportunities and provide recommendations to improve and automate the shared services systems and processes. On day one we will expect you to have: Minimum 5 years total professional experience with 3+ years working with sales operations, master data management, sales systems, process, and tools Expertise in Salesforce CRM and connected applications (D&B, Workday, SPN, Office 365, and Google workspace) Hands on experience working in case queues, executing against SLA’s, and service organizations Experience with master data management, data quality and data governance Experience supporting a global GTM organization, must be flexible to work shifts determined by operational demands. Excellent communication skills and ability to communicate with GTM teams (i.e. Sales, Solution Engineers) and leadership Must possess business acumen, analytical, troubleshooting, problem-solving skills Exceptional interpersonal skills with demonstrated ability to work effectively in team-based environment with multiple functional groups Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services Undergraduate degree required, MBA a plus Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com