The Senior Network Engineer's role is to provide operational support for the global TaskUs Network environment. The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links. The position of Senior Network Engineer will report to the Senior Manager of Engineering and Implementations.The Senior Network Engineer's job function could include on-boarding of new clients, design and implementation of new offices, or integration of network technologies. This is achieved through coordination with Demand or Project Manager's and use of network management systems for documentation and implementation requests. Responsibilities include responding to ticket requests and incident notifications, and resolving issues within Service Level Agreements.

Key Responsibilities

Provide support to Project or Demand Manager's based on requirements to integrate a network setup.
Provide solutions to Complex problems, with well planned documentation
Complete Preventative Maintenance activities, such as code updates & equipment updates
Incident Management, Problem Management, Change Management & Capacity Management
Manage assigned projects and program components to deliver services in accordance with established objectives.
Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Security & Audit compliance
Operational-related Moves, Adds, Changes, and Deletes (MACD)
Adherence to Operational Standards
Compliance with Engineering Design Standards and established operational processes
Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.
Provide Root Cause Analysis for Network Events
Other duties as assigned by management

Technical Skills

The Senior Network Engineer is required to have a basic understanding of the following technologies:

Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols
Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF)
Cisco Wireless
Meraki Wireless
Palo Alto Firewalls

Required Qualifications

5+ years extensive experience in the support of Cisco Networking Technologies
Strong technical, analytical, and interpersonal skills required
Practical Technical knowledge on CISCO Networking Technologies
ITIL Ver. 3.0 or Ver. 4.0 preferred
Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences
Strong organizational skills and ability to multitask in a fast-past working environment
High level technology problem solving skills
Standing and sitting for sustained periods of time, at least 25%
Ability to travel up to 25% of the time

Education / Certifications

Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and or equivalent experience. Also, CCNA/CCNP Certifications are also required

Work Location / Work Schedule / Travel:

Mostly WFH { RTO as needed}
Shifting schedule: 1:30 to 10:30 PM IST (Could be rotational, tentative)

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
Req Id: R_2506_8214Posted At: Wed Jun 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

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Senior Network Engineer