AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Senior Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice – Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.
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Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
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Plan and perform maintenance activities
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Assess customer environments for performance and design issues and propose resolutions
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Work across technical teams to troubleshoot complex infrastructure issues
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Create and maintain detailed documentation
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Serve as a subject matter expert and escalation point for storage technologies
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Work with vendors to resolve storage issues
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Communicate with customers and internal team with transparency
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Participate in on-call rotation
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Completion of training and certification as assigned to further skills and knowledge
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Bachelor’s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
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10+ years of experience managing NetApp enterprise storage solutions including best practices
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Deep understanding of NetApp ONTAP and hardware, architecture and features with proven knowledge and experience with block and NAS provisioning and decommissioning, Snapshots, SnapVault, FlexClone and SnapMirror (setup and failover), performance monitoring and troubleshooting
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Experience with NetApp CVO is required
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NetApp StorageGrid experience is desired
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Knowledge an operational experience with the following storage technologies is a plus – Dell Powermax, Dell Powerscale, Dell ECS and Pure FlashArray
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Proficiency in SAN/NAS protocols, including FC, iSCSI, NFS and SMB
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Strong experience with administration of enterprise and departmental fabric switching technologies and tools, including Dell MX, Brocade and Cisco.
- Switch fabric zoning and decommissions experience required
- Must be proficient working from the GUI and CLI
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Familiarity with automation and scripting (Powershell, Python) is a plus
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Knowledge of virtualization platforms (VMware, Hyper-V) and their integration with storage systems.
- Managed Services or consulting experience is a plus
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Strong background with customer service
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High level problem-solving and communication skills
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Strong oral and written communications skills
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Recognized subject matter expert in professional discipline
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Depth of knowledge and experience enables contribution in a more complex/critical environment
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Provide measurable input into new products, processes, standards, and / or plans
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Coordinate cross-practice and contribute to cross-practice deliverables to defined standards
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Demonstrate deep expertise across at least one technology
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Communicating with external customers, which may include senior management
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Contribute to more complex workshops and understand how their area of expertise fits into our stitching message
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Work on complex issues
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Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
