Senior Manual QA Analyst

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Senior Manual QA Analyst, you will play a vital role in ensuring the quality and reliability of our software products. You will contribute to the planning, design, execution, and management of testing activities, working closely with cross-functional Scrum teams and reporting to the Software Development Manager within the Product Technology and Engineering team.

You’ll help shape high-quality solutions by validating both functional and non-functional requirements through well-structured test cases and defect tracking. Your input will influence early-stage development and support continuous quality improvements throughout the development lifecycle.

The world is changing. Are you ready to define the future of travel with us?

WHAT YOU’LL DO

• Collaborate with the Scrum team and Product Owner to analyze feature requests and provide quality-focused feedback early in the process.
• Serve as a day-to-day quality checkpoint for all development work within your team.
• Design, execute, and maintain manual test cases, ensuring that regression packs reflect the latest product changes.
• Ensure comprehensive and clear test documentation, including test plans, test reports, and defect logs.
• Log, track, and manage defects, collaborating with developers to ensure timely resolution.
• Support performance and exploratory testing where applicable.
• Suggest best practices to improve software quality and testing efficiency.
• Collaborate closely with developers and testers to clarify requirements and ensure testability of features.
• Proactively identify and communicate issues and risks to stakeholders at early stages.

ABOUT YOUR SKILLS

• Minimum of 5 years’ experience in manual software testing within Agile environments.
• Strong knowledge of testing methodologies (functional, regression, integration, UAT, etc.).
• ISTQB Foundation certification (or equivalent) is desirable.
• Experience with tools such as Azure DevOps, Postman, JIRA, and ALM Octane.
• Familiarity with writing test cases based on acceptance criteria and risk-based testing techniques.
• Comfortable working in fast-paced environments with frequent releases.
• Solid understanding of Agile principles and working collaboratively in cross-functional teams.
• Strong attention to detail and communication skills.
• Ability to work independently and manage priorities effectively.

NICE-TO-HAVE

• Experience with traceability matrices and aligning tests with business requirements.
• Basic understanding of DevOps or Continuous Integration processes.
• Awareness of automation concepts or light experience with scripting tools (optional, not mandatory).

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

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  Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.