Resolve to Save Lives (RTSL) is a global health organization that partners locally and globally to create and scale solutions to the world’s deadliest health threats. Millions of people die from preventable health threats. We collaborate to close the gap between proven, life-saving solutions and the people who need them. Since 2017, we’ve worked with governments and other partners in more than 60 countries to save millions of lives. We work toward a future where people live longer, healthier lives, communities flourish, and economies thrive. This is an ambitious vision, and it inspires us and our partners to make progress every day.
Position Purpose
The
Senior Manager, Human Resources
plays a critical role in upholding a positive and equitable workplace culture across RTSL’s global footprint and fosters strong cross-functional partnerships by ensuring consistent communication and collaboration with program teams, global operations, shared services, and other stakeholders in a highly matrixed organizational environment. The position reports to the Chief Operating Officer, with a dotted line to the Director, HR Operations. This role leads employee relations for the organization and serves as the primary HR liaison to RTSL’s country offices and Employer of Record (EOR)–hired staff. The role is responsible for managing sensitive personnel matters including performance concerns, investigations, and conflict mediation. The Senior HR Manager also oversees all aspects of EOR engagement—managing contracts, facilitating effective communication, resolving operational matters, and ensuring EOR-hired staff feel integrated into RTSL’s culture and operations. This is a remote position open to candidates based in the US, UK, or India. Occasional international travel may be required.
Core Duties & Responsibilities
Employee Relations
- Serve as the lead advisor and case manager for employee relations matters globally, including conflict resolution, performance concerns, and disciplinary processes.
- Partner with staff to address workplace challenges with a fair, consistent, and values-aligned approach.
- In partnership with General Counsel, conduct internal investigations related to misconduct, harassment, or other policy violations, ensuring due process and documentation.
- Support managers in developing clear performance expectations and coaching plans, as needed.
- Partner with HR, Learning & Culture, and staff to identify trends and recommend proactive strategies that support employee engagement and organizational health.
Country Office HR Liaison
- Act as the HR focal point for RTSL’s country offices in India, Nigeria, and Ethiopia—providing operational HR support and guidance on policy interpretation, compliance, and issue resolution.
- Coordinate with in-country leadership and global teams to ensure alignment of HR practices with RTSL policies and values.
- Support consistent application of employment practices and recommend local adaptations in coordination with Legal and HR Operations.
- Provide HR guidance to in-country staff.
Employer of Record (EOR) Oversight
- Manage all EOR relationships globally, including oversight of contracts, service-level expectations, and renewals or terminations.
- Serve as the main point of contact for EOR representatives and RTSL-hired staff on EOR platforms for HR-related matters.
- Address day-to-day inquiries from staff or EOR providers related to payroll, benefits, policies, or other personnel questions.
- Create standard operating procedures and train EOR staff on processes to ensure full integration and compliance with RTSL systems and culture.
- Partner with Finance, Legal, and Operations to troubleshoot and resolve operational issues related to EOR-managed staff.
- Champion a culture of inclusion and connection for all RTSL staff regardless of employment mechanism, ensuring EOR-hired staff are fully integrated into organizational communications, culture, and engagement efforts.
Organizational HR Support
- Support documentation and continuous improvement of HR processes and workflows.
- Contribute to cross-functional initiatives to strengthen HR systems, tools, and staff experience.
Requirements
Education:
- Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or related field.
Experience
- Minimum 8 years of progressive HR experience, with at least 3 years in an employee relations–focused role.
- Demonstrated experience managing complex employee relations cases including investigations and conflict mediation.
- Experience supporting staff and working with EORs in low- and middle-income countries.
Skills & Abilities
- Proven ability to build trust and rapport with staff at all levels and across cultures.
- Strong written and verbal communication skills; ability to convey complex information clearly and tactfully.
- High degree of discretion and emotional intelligence in handling sensitive matters.
- Strong organizational and problem-solving skills, with the ability to balance multiple priorities.
Other
- The selected candidate will be required to work Eastern Time working hours.
Preferred
- Experience in nonprofit, humanitarian, or global health sectors.
- Familiarity with employment contexts in any of RTSL’s focus countries (US, Nigeria, India, Ethiopia).
- SHRM-CP, SHRM-SCP, or equivalent HR certification.
- Working knowledge of employment law principles in multiple jurisdictions.
Compensation And Benefits
Resolve to Save Lives prides itself on cultivating a supportive, connected remote team doing work that matters. We do everything possible to ensure our employees are connected and set up for success.
The salary range
for applicants based in the US
is $98,000 to $120,000 annually. The exact offer will be determined by various factors, such as the candidate’s skills and experience relative to the requirements of the role.
For applicants based outside the US
, salaries are set according to national labor rates for the international NGO sector.
In addition to a competitive salary, Resolve to Save Lives provides a generous package of benefits, including:
- Health insurance for you and your dependents
- Contributions toward retirement
- Paid annual leave and sick leave, in addition to public holidays
- Two paid, week-long organization-wide breaks at mid-year and end-of-year
- Professional development and home office setup benefits
- Up-to-date computer equipment
RTSL accepts and reviews applications on an ongoing basis. We are grateful for your interest in our work and for your application. Unfortunately, due to the volume of applications, we are unable to respond to every applicant. Someone from our talent team will contact you if your qualifications match the role.
RTSL believes its programs are strengthened when they are developed and supported by individuals with diverse life experiences whose understanding of social and cultural issues can help make our work and workforce more inclusive. We encourage applications from and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, disability, marital status, organ donor status, or status as a veteran. Resolve to Save Lives complies with all applicable US EEO laws.
