AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Senior Data Protection Engineer is primarily responsible for the overall health and maintenance of Backup Products in our managed services customer's environments. Our Data Protection Engineers are valued members of the Managed Services Infrastructure Practice – Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.
Key Responsibilities
- Provide enterprise-level operational support to Managed Services customers for incident, problem and change management activities
- Plan and perform maintenance activities
- Assess customer environments for performance and design issues and propose resolutions
- Work across technical teams to troubleshoot complex infrastructure issues
- Create and maintain detailed documentation
- Serve as a subject matter expert and escalation point for Data Protection technologies
- Work with vendors to resolve Data Protection issues
- Communicate with customers and internal team with transparency
- Participate in on-call rotation
- Completion of training and certification as assigned to further skills and knowledge
Skills & Qualifications
- Bachelor’s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
- 10+ years of experience with an enterprise grade backup solution
- Comprehensive operational experience with Veritas NetBackup, CloudScale Veritas Netbackup and Dell Data Domain required
- Working knowledge of Dell Power Protect Cyber Recovery required
- Knowledge of Alta View and Veritas Data Insight for backup monitoring is preferred
- Experience with at least one other major backup vendor platform preferred – i.e. Cohesity, CommVault, Rubrik
- 10+ years of experience with operational administration of IT systems
- 10+ years working with monitoring platforms; LogicMonitor a bonus
- 5+ years working with an enterprise ITSM system: Service Now is a bonus
- Familiarity with enterprise IT infrastructure concepts including network, virtualization, and storage
- Managed Services or consulting experience is required
- Cloud Platform knowledge is desired
- Strong background with customer service
- High level problem-solving and communication skills
- Strong oral and written communications skills
- Related Data Protection certifications are a bonus.
Skill Expectations
- Recognized subject matter expert in professional discipline
- Depth of knowledge and experience enables contribution in a more complex/critical environment
- Provide measurable input into new products, processes, standards, and / or plans
- Coordinate cross-practice and contribute to cross-practice deliverables to defined standards
- Demonstrate deep expertise across at least one technology
- Communicating with external customers, which may include senior management
- Contribute to more complex workshops and understand how their area of expertise fits into our stitching message
- Work on complex issues
- Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches
Why AHEAD
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits Include
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
