Sales Training Manager

Job Description

About WorkIndia: WorkIndia started with One & Only One Purpose - To provide jobs to the underprivileged of India who lack access to basic necessities and resources. Our Vision is “To Provide meaningful livelihoods to the 25.8 Cr blue-collar individuals of India and now the 120 Cr blue-collar individuals on this planet”. Far too many individuals are deprived of access to meaningful job opportunities thanks to untrustworthy, opaque & inefficient systems of hiring. WorkIndia is here to change that - through a 100% automated, tech-driven, marketplace for blue-collar hiring. WorkIndia has achieved a scale of 2.8 Crore registered job seekers, 1.7 million registered employers, 3.1 million interview calls and 110k+ hires happening through the platform per month, entirely driven through technology. Role Overview: We are looking for a dynamic and experienced Manager - Training who will be responsible for developing and delivering effective training programs for our sales teams and ensuring consistent quality in communication, process adherence, and performance. This role requires a hands-on leader with deep sales knowledge, excellent coaching skills, and a strong understanding of metrics-driven performance improvement. Roles and Responsibilities: ● Design and implement training programs (Product, Process, Soft Skills, Sales Techniques) tailored for new joiners and existing sales teams ● Conduct regular training needs analysis and refreshers to improve performance ● Monitor, assess, and improve the quality of customer interactions across all channels ● Evaluate team performance using key metrics such as Conversion Rates, Call Quality, Compliance, etc. ● Deliver feedback and coaching to improve communication, sales pitch, and adherence to process ● Collaborate with Sales, HR, and Ops teams to align training with business goals ● Prepare reports and present insights to leadership on training effectiveness and quality improvement Key Skills: ● Minimum 3+ years of hands-on experience in Sales, preferably in a tele-sales or B2C setup ● At least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams ● Data-driven mindset with proficiency in performance metrics analysis ● Strong communication, presentation, and interpersonal skills ● Ability to assess performance gaps and design targeted interventions ● Hands-on experience with CRM & Telephony Systems and Quality Tools is a plus Location: HSR Layout in Bangalore Working Days: 6 Days a Week Show more Show less