Sales Operations Analyst

About Us

SolutionsATI Consulting, Inc. is a Silicon Valley-based Management and IT Services consulting firm, serving US and International Clients. Our team works At The Interface of Business, Operations, and IT, smoothly integrating these functions across all of our service lines to make your company more agile and responsive to market opportunities.

We are seeking a proactive and detail-oriented Sales Operations Analyst to join our Sales Systems team, with a primary focus on the Opportunity-to-Contract lifecycle. This is a cross-functional, hands-on role that provides critical support across the Lead-to-Opportunity, CPQ (Configure, Price, Quote), and CLM (Contract Lifecycle Management) processes.

In this role, you will collaborate with global cross-functional teams to troubleshoot and resolve system-related issues encountered throughout the deal lifecycle, ensuring smooth execution and minimal disruption to sales operations.

Key Responsibilities

• Support Global Deals Operations team in the Lead to Opportunity, and Quote to Agreement processes by resolving any system issues in Salesforce and other Sales Tools used by the client.
• Convert system issues into actionable incidents, driving them towards resolution and closure with both proactive and reactive measures.
• Convert incidents to JIRAs (as needed).
• Write & execute UAT test cases for JIRAs.
• Identify impacts related to a known issue, and be able to perform impact analysis by running reports in Salesforce and summarizing impacts to a wider audience.
• Facilitate daily stand-up meetings and collaborate with the US team to comprehensively discuss, understand, and effectively hand over issues.
• Lead initiatives aimed at enhancing the robustness and efficiency of the processes.
• Draft communications for critical issues and distribute them widely to ensure maximum impact and awareness across stakeholders.

Skills Required

• 5+ years of extensive Sales Operations experience, specializing in the Quote-to-Contract Lifecycle within dynamic environments. Preferably, this expertise includes working with SaaS-based products or companies.
• Experience providing White Glove Support.
• Experience in using Salesforce Lightning, generating reports, and creating dashboards.
• Must possess business acumen and problem-solving skills, with proven abilities with analytics and troubleshooting. Project management skills are preferred.
• Proficiency in adapting to a distributed, diverse environment; ability to work independently; skilled in prioritizing tasks and fostering collaboration to ensure timely completion, all while maintaining a keen focus on quality and scalability.
• Excellent communication skills and ability to present to senior stakeholders.
• Proficiency in succinctly drafting and communicating issues in a clear and concise manner, ensuring easy understanding by stakeholders.
• Optional – Agile SDLC, CPQ experience in Salesforce, Conga or any other CPQ tool.

Other

• Open to working APJ/EMEA hours
• Location: Pune, India (hybrid)
• Candidates with shorter notice period will be preferred

Benefits

• Health Insurance
• Technology Stipend
• Home Office Reimbursement
• Educational Resources
• Fitness Benefits
• Child Care
• Giving Programs