Sales Operations Analyst

Where Data Does More. Join the Snowflake team.Where Data Does More. Join the Snowflake team.

Please note that this is a fixed-term contract role with a duration of 12 months.

About the Role As a Global Partner Program Specialist, you will play a key role in helping our partners succeed within the Snowflake Partner Network (SPN). You will guide partners through onboarding, enablement, and program readiness, ensuring they meet all requirements to unlock the full value of their partnership with Snowflake.You’ll be the first point of contact for many of our partners, providing structured support, troubleshooting, and access to Snowflake resources. This role requires excellent communication, customer service, and time management skills, along with a passion for delivering great partner experiences at scale.

IN THIS ROLE AT SNOWFLAKE, YOU WILL:

• Drive onboarding and engagement with partners to ensure a seamless and positive experience.
• Present program requirements, best practices, and resources through written and verbal communication.
• Guide partners through SPN programs and associated tiers.
• Deliver partner onboarding and enablement using prepared content and your own consultative approach.
• Support the execution of all aspects of the SPN program, including documentation and internal coordination.
• Troubleshoot escalations and liaise with internal teams for timely resolution.
• Manage a high volume of partner engagements and ensure accurate tracking of notes, status, and progress.
• Collaborate with cross-functional teams to drive program success.
• Proactively lead partners toward program milestones and benefits.
• Understand partner goals and use program knowledge to offer tailored guidance and solutions.
• Identify and report gaps in the partner experience, along with potential solutions.
  

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Required Qualifications

• Advanced English proficiency (written and verbal) – 88%+ fluency required.
• 1–2 years of relevant experience in roles such as: Partner Programs, Partner/Customer Support, Partner/Sales Operations, Project Management, Customer Success, Sales or Training/Enablement
• Experience working in a customer- or partner-facing capacity.
• Proven ability to manage a high volume of strategic engagements (not just transactional cases).
• Strong organisation, time management, and prioritisation skills.
• Ability to clearly deliver messages and presentations, including to executive audiences.
  

Preferred Qualifications

• Additional language skills such as Japanese or Mandarin.
• Exposure to channel or partner programs.
• Experience working in a fast-paced, global, tech-driven environment.
  

WHY JOIN OUR TEAM AT SNOWFLAKE?

Join a rapidly scaling partner program team where you'll have the opportunity to work with innovative technology partners worldwide. You'll be instrumental in helping partners succeed within the Snowflake ecosystem, while developing your skills in a fast-paced, dynamic environment. Your work will directly impact the growth and success of our partner network.Snowflake is growing fast, and we are scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact?Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.How do you want to make your impact?For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com