Project Governance Quality Assurance and Advisory Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.

The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, the Enterprise Program Management Office (EPMO), and the AENB Customer Remediation Strategy.

The Enterprise Program Management Office establishes the Enterprise Change Management and Project Risk and Controls strategy by setting up a foundational governance structure that ensures risks associated with Change Management including Projects are identified, assessed, and managed in compliance with the Enterprise Change Management and Project Governance Policy and reporting. Additionally, the EPMO supports the execution of select enterprise initiatives that cross multiple lines of business company wide.

The Enterprise Program Management Office is looking for a QA Analyst to manage governance oversight for projects across American Express, including reviewing and tracking project submissions.

How will you make an impact in this role?.

• Perform Quality Assurance assessments of project artifacts to help ensure project teams are applying the right practical and regulatory rigor to effectively manage project risks. Examples of project artifacts include a Project Plan, Business Case, Financial Plan, and Resource Plan.
• Collaborate across the Enterprise to develop and track project artifacts, including advisory support on company standards and industry best practices.
• Manage and track gap remediations across projects using internal tools.
• Support training aligned with the Project Governance Framework.

Minimum Qualifications

• 2+ years of experience in project management, data analytics, regulatory governance, risk management, or related fields.
• Proficiency with Microsoft Suite (Excel and PowerPoint) and data and reporting analytics.
• Experience within the financial services industry.
• Strong communication skills to collaborate with cross-business stakeholders.
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications

• Bachelor's degree.
• Understanding of process governance, building/operating in an end-to-end, standardized program.
• Effective problem solving in complex and unstructured environment.
• Ability to adapt to changing conditions and prioritize initiatives effectively.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.