Program Manager

Who we are...

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

A bit about the team and what you'll deliver...

The Program Management & Operations (PMO) Team is responsible for planning and delivering several product lines and Professional Services projects for various customers. We are looking for a Program Manager to join the team where you will be in charge of managing, coordinating and overseeing some customer facing and internal projects related to one program. You will also be involved in operational activities including procurement, suppliers management, costs, budgets, documents and reports. This involves close interactions with related product, engineering, QA, architecture, PMO, sales, finance teams and reporting via the PMO organisation.

As the Program Manager, your areas of responsibility will include:

• Initiating & Planning projects within a program
  • Organise a project kick-off
  • Determine and define project scope and objectives
  • Foresee resources needs to reach the objectives
  • Facilitate project planning by prioritizing tasks, identifying dependencies and work packages, setting deadlines and deliverables
  • Propose and oversee timelines for the projects
• Executing projects within a program
  • Manage detailed and high-level project schedules and plans
  • Ensure resource availability and allocation
  • Operationally manage and coordinate internal and external resources efficiently
  • Liaise with product managers and other PMO colleagues to translate internal and customers roadmap and requirements into engineering plans, processes
  • Ensure plan accuracy and manage the associated risks
  • Ensure that all projects are delivered on time, within scope, within budget and quality
  • Provide regular project updates to various stakeholders
  • Communicate, report and collaborate consistently with other managers, suppliers, customers and contractors
• Operational oversight, Monitoring & Controlling projects within a program
  • Monitor & track progress, change requests, risks
  • Assist with daily operational activities
  • Facilitate & coordinate procurement activities
  • Liaise with and manage relationships with suppliers
  • Plan purchase orders and check invoices
  • Prepare & maintain operations documents & reports
  • Report and escalate to management as needed
  • Measure performance and propose improvements
  • Review processes and ensure efficiency
  • Contribute to ISMS, GDPR, ISO9001 and ISO27001 processes and procedures
  • Review budget and reassess costs with PnL owners
• Closing projects
  • Perform due diligence for necessary processes
  • Assess the strengths and the weakness and possibly organize a post-mortem

• Use program/project management best practices, standards
• Develop and maintain relationships with key internal stakeholders and executives

Who you are...

As a Program Manager you are/have:

• A high degree of natural ability to be organised and organise others with influencer or external leadership skills
• Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment
• Interpersonal communication skills with expertise in distilling complicated topics to a broader audience internally (product management, exec team, broader engineering team, finance, …) and externally (customers, suppliers, contractors, …)
• Strong Influencing skills and negotiation/mediation skills
• Ability to motivate and drive focus for internal/external people not under direct reporting
• Ability to problem-solve any challenge with creativity, organization and patience
• Strong ability to understand technically SaaS cloud based platforms (ideally on AWS), software development and migration projects
• Ability to work in an international environment with distributed teams all around the world
• Fluency in English is required as it is the business language in the Company

What makes you, you...

As a Program Manager you will have the following knowledge, skills and experience:

Skills:

• Knowledge of software development lifecycle
• Knowledge of PRINCE 2 or PMBOK is a plus
• Knowledge of Agile approach: Scrum, Nexus
• Knowledge of Scaled Agile frameworks: Scrum of Scrums is a plus
• Knowledge of AWS cloud
• Experience with Datawarehouse systems and associated data migration projects
• Knowledge & practical use of ISO9001, ISO27001, GDPR standards is a plus
• Use of JIRA Advanced Roadmap, MS Project or similar PPM/project management tools
• Use of recent version of Microsoft Office tools
• Awareness of security software and practises

Experience/knowledge:

• You have worked at a program management position before and have been able to plan big internal and customers challenges in a time constrained landscape using a limited number of resources
• You are familiar with complex technologies landscape or security software

Personal Abilities:

• Team player
• Able to thrive in a dynamic, constantly evolving, small team environment
• Prepared to invest whatever effort is required to get the job done
• Operate with integrity and transparency and conduct business in a proper manner
• Good creative intelligence
• Tenacious with a problem-solving approach
• Organized, rigorous and autonomous

• Minimum of a bachelor’s degree in computer science, business or project management
• Master’s degree in software engineering / project management, or equivalent experience preferred

#LI-Remote

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.