Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. Esper is looking for a Director of Operations to lead our Bangalore office’s administrative Operations and HR functions. This hybrid leadership role blends strategic planning with hands-on execution across workplace operations and people management. The ideal candidate has deep experience in office administration, facilities, and HR, and brings a proactive, systems-driven mindset to enabling a high-performing, people-first workplace. What You’ll Be Doing Strategic Leadership Align operations and HR practices with business objectives in collaboration with senior leadership. Use data and key metrics to inform decisions and optimize office operations and workforce strategy. Champion workplace culture, DEI initiatives, and employee experience programs across the organization. Administrative & Office Operations Lead and Oversee daily administrative operations, facilities, vendor management, and general office infrastructure. Establish and refine scalable processes, systems, and policies that boost efficiency and reduce friction. Manage budgeting, cost controls, space planning, and procurement in alignment with company growth. Human Resources Supervise the HR function, including talent acquisition, onboarding, employee engagement, and compliance. Oversee performance management systems, payroll and benefits administration and employee development frameworks. Ensure HR practices align with local labor laws, company policies, and global HR standards. Act as a culture steward—advising on employee relations, conflict resolution, and team well-being. What We’re Looking For 10+ years in administrative/office operations with significant leadership responsibility. 10+ years of progressive experience in human resources across core areas (recruitment, performance, compliance, employee relations). Experience leading cross-functional teams Proven track record in process optimization, cost-saving initiatives, and scaling operations. Strong people leader and mentor with the ability to inspire, align, and support diverse teams. Excellent communication, conflict resolution, and interpersonal skills. Highly organized, detail-oriented, and capable of juggling multiple priorities in a fast-paced environment. Education Business Administration, Human Resources, Operations Management, or a related field. Professional certifications in either HR and/or Operations are beneficial but not required If you’re a strategic thinker who can roll up your sleeves and drive operational excellence with a people-first mindset—we want to meet you. Show more Show less

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. Esper is looking for a Director of Operations to lead our Bangalore office s administrative Operations and HR functions. This hybrid leadership role blends strategic planning with hands-on execution across workplace operations and people management. The ideal candidate has deep experience in office administration, facilities, and HR, and brings a proactive, systems-driven mindset to enabling a high-performing, people-first workplace. What You ll Be Doing Strategic Leadership Align operations and HR practices with business objectives in collaboration with senior leadership. Use data and key metrics to inform decisions and optimize office operations and workforce strategy. Champion workplace culture, DEI initiatives, and employee experience programs across the organization. Administrative & Office Operations Lead and Oversee daily administrative operations, facilities, vendor management, and general office infrastructure. Establish and refine scalable processes, systems, and policies that boost efficiency and reduce friction. Manage budgeting, cost controls, space planning, and procurement in alignment with company growth. Human Resources Supervise the HR function, including talent acquisition, onboarding, employee engagement, and compliance. Oversee performance management systems, payroll and benefits administration and employee development frameworks. Ensure HR practices align with local labor laws, company policies, and global HR standards. Act as a culture steward advising on employee relations, conflict resolution, and team well-being. What We re Looking For 10+ years in administrative/office operations with significant leadership responsibility. 10+ years of progressive experience in human resources across core areas (recruitment, performance, compliance, employee relations). Experience leading cross-functional teams Proven track record in process optimization, cost-saving initiatives, and scaling operations. Strong people leader and mentor with the ability to inspire, align, and support diverse teams. Excellent communication, conflict resolution, and interpersonal skills. Highly organized, detail-oriented, and capable of juggling multiple priorities in a fast-paced environment. Education: Business Administration, Human Resources, Operations Management, or a related field. Professional certifications in either HR and/or Operations are beneficial but not required If you re a strategic thinker who can roll up your sleeves and drive operational excellence with a people-first mindset we want to meet you.

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. As a Technical Support Engineer, you'll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If you're a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team. What You'll Be Doing Deliver telephone and email-based technical support to Esper customers who have implemented our solutions, resolving issues promptly and efficiently. Gather essential information related to customer-reported issues, diagnose and investigate problems, and provide comprehensive answers to customer queries. Offer top-tier customer service in the realm of Mobile Device Management Solutions. Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives. Strive to provide swift responses to all customer requests, enhancing the overall customer experience. Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting. Collaborate with internal product support teams to resolve product-related issues. Adapt to different day/night shifts as needed. Opportunity to work and enhanced your skills to the next level What We’re Looking For Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions. Proficiency in Mobile Device Platforms(Android and iOS) Familiarity with log collection and analysis tools. Experience with support desk/CRM tools like Zendesk, or Salesforce. Exposure to issue tracking software such as Jira.. 2- 5 years of experience in customer support or the customer experience space. Independent decision-making ability. Strong communication skills in English, both written and verbal. Exceptional multitasking and attention to detail. Passion for resolving customer issues. Bonus Points for Having Domain expertise in DevOps, Hardware, SaaS, or Android. Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM). Proven experience in a dynamic, high-growth environment. Show more Show less

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. As a Senior Account Manager, you are central to Esper's success and growth. You will be the primary point of contact in the post-sales journey of the customer, who will ensure customer delight via adoption and delivery of Esper’s solutions, Through your consultative relationship skills, you will identify, qualify, and close expansion and renewal opportunities. This is a global role, you will be required to conduct regular business reviews with APAC and US based customers. The ideal candidate will possess both sales and a technical background, to drive engagement with decision-makers and influencers within product engineering and IT teams. Must have flexibility to meet with customers with no travel restrictions. What You'll Be Doing Effectively manage and nurture your customer relationships. Monitor and assess the health of customer accounts, proactively addressing any issues to ensure a positive customer experience. Keep track of Net Promoter Score (NPS) and customer device counts to gauge customer satisfaction and product usage. Design and conduct effective QBR processes, in close partnership with a Technical Implementation Manager. Engage with VP+ level executive sponsors at Esper’s largest clients, to demonstrate the business value of their investments and uncover opportunities for expanded ROI Upsell premium products (analytics, custom firmware, device validation, multiple OS configurations), and professional services offerings. Manage customer renewals in your book of business Process leadership to implement, scale, and operate our transactional renewal process Serve as an internal advocate and the voice of the Customer Delight organization to Product & Engineering, and other Go to Market Organizations Facilitate communication between the customer and internal teams to ensure timely and effective resolution of issues. What We're Looking For You’re scrappy, and driven and can stay abreast with quick-paced deal cycles and take ownership of your book of business with external and internal stakeholders. 6+years of demonstrated success in SaaS technical sales or account management. Demonstrated experience in leveraging nuanced, technically complex products to drive business outcomes for clients & partners. Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus) Proven track record of performance (top 10-20% of company) in past sales positions Show more Show less