Program Manager

Job Description

Job Title: Program ManagerFunction: Executive Education & Digital LearningLocation: HyderabadReports to position: Associate DirectorBand: A3/A4 Job Purpose To plan, drive and standardize high-quality, effective programme management processes in Executive Education & Digital Learning that provide outstanding experience and quality of service to Faculty and Clients of ISB Executive Education & Digital Learning. Job Outline The job holder will play a key role in establishing the EE & DL as a leading global brand in Executive Education & Digital Learning through effective project management, service management, quality management, and resource management for all programmes delivered by EE & DL in both online and offline formats. S/he will be responsible for planning and executing programmes through all phases of pre-programme sales to post-programme support. They will be involved with faculty & client to ensure programmes are effectively driven to meet their intended goals. S/he works closely with the BD’s, Clients, Faculty, Learning Architects, Programme Delivery Managers and Participants. They must display exceptional project management skills to ensure all the programme tasks are completed in-time with high levels of stakeholder satisfaction. There are four key roles and responsibilities of this position: Service Management:Build relations with the client to become their trusted point of contact, help them to proactively identify problems and position potential solutions for programme executionEngage with the faculty to effectively communicate programme learning needs, schedule learning sessions, communicate programme progress, and efficaciously manage faculty contracts until payoutsSwiftly work with Learning Architects, faculty to address gaps pointed out by the client & programme participants during programme executionContinually analyse data on programmes and learning components to proactively identify process gaps throughout the programme management processes and plan corrective measures Performance and Quality ManagementImplement and maintain all procedures and technology systems that are designed to support continuous improvement of programme management processesAdhere compliance to client goals of cost, timelines and quality as identified/ agreed/ monitoredAdhere compliance to best practice service processes and quality guidelines identified and implemented in service systems Collect and monitor participant and faculty feedback on the programmes delivered and provide management with accurate and timely reports on stakeholder satisfactionMaintain programme data for repository & audit purposes, as required. Coordination and Management of all Logistical NeedsCoordinate with Operations in the school to plan allocation of facilities for assigned programmes across both campuses and aid the optimal use of inventory Provide oversight for all activities of programme delivery managers, including the execution of programme collateral such as programme communications, class collaterals, certificate artworks, and planning of events, other essentials as requiredWork with various stakeholders for coordination of programme delivery and manage interdependencies within and outside ISB Technology for Standardization and Project ManagementDisplay familiarity and proficiency with project management software to effectively implement and monitor program delivery processesDemonstrate proficiency with creation and management of key reports and dashboards using the project management software Job Specification 1) Graduate /Post-Graduate2) Exceptional Project Management skills with strong attention to detail; demonstrated proficiency in project management software; excellent oral and written communication skills; demonstrated judgment; very good technical and data analytics skills; strong interpersonal skills; event management, team-work, coordination, and cross-functional collaboration; exceptional attention to detail and due diligence; client relationship management3) 3-12 years working in a project/ program management capacity in a high-growth, dynamic environment; experience in the ed-tech industry is a plus. Key Responsibilities1) Service Management - 30%2) Performance and Quality Management - 30%3) Coordination and Management of all Logistical Needs - 20%4) Technology for Standardization and Project Management - 20%