Assistant Manager, B2C Sales - Digital Learning

Job Description

Job Purpose - This role would be part of the B2C sales function for our Digital Learning Business Unit. He/she would drive the new customer acquisition, customer relationship management, Operations and reporting. KRAs for this role - New Customer AcquisitionConversion of leads received through various marketing channels.Consistently achieve revenue targets in line with team/organizational objectives.Proactively identifying cross-selling/up-selling opportunities with the existing customers.Identifying references through the existing customer base to increase the sales pipeline.Operations & ReportingTimely action on assigned leads, progressing them through stages towards conversion.Contribute towards improving enrollment conversion ratio by improving sales processes.Maintaining data hygiene and accuracy for leads assigned on the assigned CRM.Cross-Functional CollaborationCollect feedback from prospects on product viz. competition analysis, user experience, desired outcomes etc. and share with content, marketing and platform teams.Work with assigned cross functional team to setup and/or improve sales processes, customer acquisition activities. Qualification and Experience - At least 4-5 years of experience in B2C Sales, Edtech experience will be a plus.MBA degreeA proven track record of meeting and exceeding sales targets, desire to taken on ambitious targets and own the outcomes.Excellent verbal, listening and written business communication skills.Premium product/service mindset (not “sales by discounting” mindset)Strong analytical skills especially with respect to sales performance metrics and reportingPersonality/gravitas/confidence to interact with business leaders and senior professionals as a peer and trusted advisor, rather than as a “requirement taker.”A problem solver with a good stakeholder management skillLooking after entire Sales Cycle. Updating and maintaining the Reports, coordinating with other Teams to ensure seamless experience of prospects