Professional, Systems Support

Job Description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Tech Lead, Technical Production Control What does a great “ Data Center Operations Team, Professional ” do? The selected candidate will be part of 24/7 team where the primary job is to constantly monitor the production platform (application and server) and address incidents which include alerts related to Batch Job’s, servers, Applications etc. Monitor all activities related to analysis and implement all data center plans. This role would require interacting with US counterparts and teams operating in the Datacenter along with external vendors. What Will You Do Responsible for resolving production incidents by analyzing the issues and coordinating with necessary parties, consistently taking ownership and leading the situation. Monitoring and Observability Alerts (Splunk, Dynatrace, Automic, Batch scheduler) Will be part of L1 and L2 team, Isolate and escalate alerts to support teams on application and datacenter related issues. Work with Application/systems Analyst on production issues/outages in Datacenter. Follow the data center policies and ensure adherence to corporate IT and compliance standards Maintain a working knowledge of how various applications operate, how they interact with one another, skills to identify production errors and familiarity of the organization to contact the appropriate individual to correct issues. Diagnose and respond to customer support service call requests. Perform advanced research to resolve production-related incidents. Review service and performance compliance to documented standards. Escalate, track and follow-up on issue resolution. Provide day-to-day support for Datacenter operations. Identify repetitive tasks and look for automation opportunities. What You Will Need To Have Bachelor’s degree preferably in Information Technology, Computer Science, Electrical/Computer Engineering, or related field Overall 8-10 years of experience. Working experience on Monitoring and alerting tools – Splunk, Dynatrace, Moogsoft, Automic Experience of ticketing tools like Service Now etc. for incident documentation. Deep knowledge of windows 2012, 2019 based servers Have strong written communication skills to complete Incident Reports to fully describe issues and resolutions. Experienced in completing tasks(timebound) within stringent SLAs Documents problems and corrective procedures. Ability to recommend and implement process improvements. Experience working in the financial industry would be a benefit. Automation and scripting proficiency (scheduled jobs, Splunk, Python, Selenium) Flexible to work in shift or weekend on business demand. Experience in Site Reliability Who We Are We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. We are a part of Fiserv’s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers. We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability. Come and explore the possibilities of a career with Fiserv and Find Your Forward with us. Thank You For Considering Employment With Fiserv. Please Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our Commitment To Diversity And Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Show more Show less