Professional Service Consultant

FUNDING

What You'll Do

Vendor Management

• Vendor Sourcing & Selection: Identify, research, and evaluate vendors based on operational needs. Ensure selection aligns with Zuddl’s quality, cost, and compliance standards.
• Onboarding & Contracting: Develop and execute robust onboarding processes for vendors. Draft, negotiate, and manage contracts and service-level agreements (SLAs) to safeguard organizational interests.
• Performance Monitoring: Track and continuously assess vendor performance against set KPIs. Drive regular reviews and implement improvement plans where needed.
• Relationship Building: Cultivate strong, collaborative partnerships with all vendors. Address issues proactively and foster open, solution-oriented communication.
• Risk Mitigation: Proactively identify, evaluate, and address potential risks related to vendor performance, delivery, and compliance.
  

Professional Services Delivery

• Contract Negotiation: Lead negotiations for both new and renewal contracts and SLAs to secure favorable terms and long-term value for Zuddl.
• Service Management: Oversee delivery of professional services, ensuring outcomes meet agreed quality standards and timelines. Troubleshoot challenges to prevent escalation.
• Cost Optimization: Analyze vendor spend, identify savings opportunities, and work collaboratively to optimize pricing and vendor performance.
  

Operational Excellence & Coordination

• Stakeholder Alignment: Liaise between internal teams (Finance, Customer Success, CSOps) and external partners (vendors, customers) to fulfill event hardware and printing requirements.
• Communication Channels: Manage dedicated Slack and email channels for clear communication and fast issue resolution across both internal and external stakeholders.
• Customer Collaboration: Work directly with customers to gather all necessary requirements, address concerns, and ensure their events run smoothly.
• Order Tracking & Timeline Management: Monitor all order fulfillment workflows and event timelines for on-time, high-quality service delivery.
• Return Logistics: Share clear return procedures with customers and oversee the timely, safe return of hardware/equipment.
• Documentation & Audit-Readiness: Diligently maintain contracts, communications, and key documents on Google Drive for transparency and quick issue resolution.
  

What We’re Looking For

• Experience in vendor management, procurement, or professional services (event industry experience a plus)
• Strong negotiation and relationship-building skills
• Detail-oriented organizational abilities, comfortable coordinating across multiple internal and external parties
• Excellent written and verbal communicator; a natural collaborator
• Problem-solver with an eye for process improvement and risk mitigation
• Proficiency with contract management, workflow tools, and documentation best practices
  

WHY YOU WANT TO WORK HERE

• Competitive compensation
• Employee Friendly ESOPs
• Remote Working
• Flexible Leave Program
• Home Workstation Setup
• A culture built on trust, transparency, and integrity
• Ground floor opportunity at a fast-growing series A startup