Product Technical Lead

The Role

Product Technical Lead

This is a high-impact role that demands strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will be closely working with product managers, senior engineers, AI experts, and business stakeholders. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation.

What you need for this role

• This position is a

  leadership role

  , requiring the ability to guide teams, drive initiatives, and influence outcomes at a strategic level.

• Education:

  Bachelor's degree in Computer Science, IT, or related field.

• Experience:

  5 + years of experience in software engineering with at least 2+ years in a technical leadership role.

• Technical Skills:

  Proven experience in

  scalable system design and product architecture

  .
• Strong understanding of

  MEAN/MERN Stack

  technologies.
• Experience in software architecture planning and low-level design.
• Ability to define and implement product-level architectural patterns.
• Ability to create and implement scalable, high-performance solutions.
• Hands-on experience in backend API development & UI integration.
• Familiarity with cloud platforms like

  AWS

  and

  containerisation (Docker, Kubernetes).

• Understanding of AI/ML concepts in development.
• Knowledge of version control tools like

  GitLab/GitHub

  and project management tools like

  Notion

  .

• Soft Skills:

  Strong analytical mindset, leadership skills, and a passion for mentoring junior developers.

What you will be doing

• Lead

  technical architecture design and roadmap planning

  for BotPenguin’s core platform.
• Work alongside the

  Product Manager

  to align product vision with technical execution.
• Collaborate with engineering teams to

  translate product requirements into scalable solutions

  .
• Design and develop core modules of the platform, especially those related to

  automation, chat assignment, analytics, and multi-agent support

  .
• Implement and enforce

  technical best practices

  , coding guidelines, and documentation standards.
• Evaluate and integrate

  LLM models, AI agents

  , and automation tools as per evolving product needs.
• Ensure

  performance, security, and scalability

  of applications across global deployments.
• Support Customer Success and QA teams with

  technical issue resolution and RCA

  .
• Drive technical discussions, conduct code reviews, and ensure timely feature delivery.
• Foster a culture of continuous improvement, collaboration, and innovation within the tech team.
• Collaborate with the

  Product Team

  to plan and implement technical solutions for new features.
• Work closely with

  Technical Leads & Senior Developers

  to define software architecture and create low-level designs.
• Conduct

  code reviews

  to ensure adherence to best practices and coding standards.
• Develop

  backend APIs

  and integrate them with frontend applications.
• Conduct

  automated unit & integration testing

  to ensure high code quality.
• Document technical processes, APIs, and troubleshooting guides.
• Monitor system performance and suggest improvements to optimize efficiency.
• Assist the

  Customer Success Team

  in resolving technical challenges and enhancing user experience.
• Mentor junior engineers, providing guidance on best practices and career growth.
• Any other task relevant to the product that may be needed.

Top reasons to work with us

• Lead the architecture and evolution of a fast-growing AI product used globally.
• Be part of a cutting-edge AI startup driving innovation in chatbot automation.
• Work with a passionate and talented team that values knowledge-sharing and problem-solving.
• Growth-oriented environment with ample learning opportunities.
• Exposure to top-tier global clients and projects with real-world impact.
• Flexible work hours and an emphasis on work-life balance.
• A culture that fosters creativity, ownership, and collaboration.