Product & Process Trainer

Role overview:

We are seeking a skilled and passionate Corporate Trainer with a strong technical foundation in the electrical domain to design and deliver technical product training and soft skills development programs for our employees. This role is vital in enhancing technical understanding, field-readiness, and professional behavior across various departments including Sales, Installation, Customer Support, and Engineering.

Roles & Responsibilities:

• Conduct structured product training sessions on home automation systems including controllers, switches, sensors, mobile apps, and voice assistants (e.g., Alexa, Google Home).
• Deliver hands-on training on installation, configuration, troubleshooting, and safety practices.
• Explain real-world use cases, product differentiation, and integration with third-party platforms.
• Train employees on new product launches, firmware updates, and technical enhancements.
• Develop scenario-based learning modules tailored for customer service and technical support teams.
• Facilitate interactive soft skills sessions covering Communication, Email Etiquette, Customer Interaction, Complaint Handling, Team Collaboration, Sales Pitching, Objection Handling, Time Management, and Personal Effectiveness.
• Conduct role plays, group activities, and live simulations to encourage behavioral development and engagement.
• Design engaging training materials such as presentations, manuals, quick reference guides, flowcharts, and video tutorials.
• Maintain and update a centralized repository of technical and behavioral training resources.
• Upload and manage training content on the Learning Management System (LMS), ensuring easy access and structured module progression.
• Track learner progress, completion rates, and assessment scores via the LMS dashboard.
• Generate periodic LMS reports to evaluate training participation, engagement, and learning outcomes.
• Troubleshoot user issues related to the LMS and coordinate with IT/support teams for resolution.
• Collaborate closely with technical, product, and R&D teams to ensure content accuracy and relevance.
• Create monthly training calendars in coordination with department heads to align with operational needs.
• Maintain accurate training records including attendance, assessments, and feedback forms.
• Evaluate training effectiveness through quizzes, hands-on tests, and post-training feedback.
• Prepare and submit regular reports on training outcomes along with actionable improvement suggestions.
• Work cross-functionally with Product, Service, R&D, Sales, Support, and HR teams to assess training requirements and drive continuous improvement.

Skills Required:

• Public speaking and presentation
• Classroom and virtual training delivery
• Soft skills facilitation
• Instructional design (PPTs, manuals, scripts)
• Assessment creation (quizzes, case studies)
• Audience engagement techniques
• Feedback and coaching
• Cross-functional collaboration
• Digital tools and LMS proficiency

Knowledge:

• Home automation and smart products
• Product lifecycle and third-party integration
• Customer journey and end-user use cases
• Employee learning styles and training needs
• Organizational SOPs and internal processes
• Adult learning principles and models

Attitude:

• Proactiveness
• Empathy and patience
• Positive outlook
• Accountability
• Adaptability
• Professionalism
• Growth mindset
• Team collaboration
• Cultural sensitivity

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 8866371274