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Cognizant
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PE-CX-Multi Channel Helpdesk

PE-CX-Multi Channel Helpdesk

Cognizant

0 years

0 Lacs

Gurgaon

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

support excel service schedule analyze data reports strategies management marketing drive engagement transactions integrity development training compliance analysis communication adaptability model resolve learning certifications certification ads

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary Join our dynamic team as a Multi Channel Helpdesk professional where youll be instrumental in providing exceptional customer support across various channels. With a focus on technical expertise in MS Excel youll contribute to optimizing our service delivery and enhancing customer satisfaction. This role offers a rotational shift schedule and requires working from the office. Responsibilities Provide comprehensive support to customers across multiple channels ensuring timely resolution of inquiries and issues. Utilize MS Excel to analyze data and generate reports that enhance decision-making processes and improve service delivery. Collaborate with team members to develop strategies for optimizing customer interactions and improving overall satisfaction. Implement best practices in search campaign management and email marketing to drive engagement and achieve business goals. Monitor and evaluate customer feedback to identify areas for improvement and implement necessary changes. Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality. Assist in the development and execution of training programs to enhance team skills and knowledge. Coordinate with other departments to ensure seamless service delivery and address any cross-functional issues. Stay updated with industry trends and advancements to continuously improve service offerings and customer experience. Contribute to the creation of marketing materials and campaigns that align with company objectives and customer needs. Support the implementation of new technologies and systems to streamline operations and enhance efficiency. Participate in regular team meetings to discuss progress challenges and opportunities for improvement. Ensure compliance with company policies and procedures in all customer interactions and service delivery. Qualifications Demonstrate proficiency in MS Excel with the ability to perform complex data analysis and reporting. Possess knowledge of search campaign management and email marketing techniques with a focus on driving engagement. Exhibit strong communication skills both verbal and written to effectively interact with customers and team members. Show adaptability to rotational shifts and a work-from-office model ensuring consistent availability for customer support. Display problem-solving skills and the ability to think critically to resolve customer issues efficiently. Have a keen eye for detail and accuracy in maintaining records and generating reports. Demonstrate a proactive approach to learning and staying updated with industry trends and technologies. Certifications Required Microsoft Excel Certification Google Ads Certification

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PE-CX-Multi Channel Helpdesk