Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Cognizant
>
PE-CX-Multi Channel Helpdesk

PE-CX-Multi Channel Helpdesk

Cognizant

0 - 2 years

1 - 3 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

email marketing data analysis channel helpdesk excel marketing initiatives continuous improvement performance metrics display advertising strong communication skills technical assistance writing solution implementation communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Multi Channel Helpdesk professional where you will utilize your skills in MS Excel and contribute to enhancing customer experiences. With rotational shifts and a work-from-office model you will play a crucial role in supporting our operations and ensuring seamless communication across channels. Your expertise will drive efficiency and improve service delivery.

Responsibilities

Provide exceptional support to customers through various communication channels ensuring timely and accurate responses

Utilize MS Excel to analyze data and generate reports that enhance decision-making processes

Collaborate with team members to identify and resolve technical issues improving overall service quality

Assist in the development and implementation of strategies to optimize helpdesk operations

Monitor and evaluate helpdesk performance metrics to ensure alignment with company goals

Engage with customers to understand their needs and provide tailored solutions that enhance satisfaction

Maintain up-to-date knowledge of industry trends and best practices to continuously improve service delivery

Support email marketing initiatives by providing technical assistance and troubleshooting

Contribute to display advertising projects by offering insights and technical expertise

Ensure compliance with company policies and procedures in all helpdesk activities

Participate in training sessions to enhance skills and knowledge relevant to the role

Foster a collaborative work environment that encourages innovation and teamwork

Drive continuous improvement efforts by identifying areas for enhancement and implementing solutions. Qualifications

Demonstrate proficiency in MS Excel including data analysis and report generation

Possess strong communication skills in English both written and spoken

Experience in display advertising and email marketing is a plus

Ability to work effectively in rotational shifts and adapt to changing priorities

Strong problem-solving skills and attention to detail

Ability to collaborate with team members and contribute to a positive work environment

Eagerness to learn and stay updated with industry trends and technologies.

Certifications Required

Microsoft Office Specialist: Excel Certification

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

PE-CX-Multi Channel Helpdesk