Payroll Software Support Specialist

Job Summary: We are seeking a detail-oriented and customer-focused Payroll Software Support Specialist to provide expert support to users of our payroll software. You will serve as the first point of contact for customers experiencing technical or payroll-related issues, guiding them through solutions while ensuring a positive and efficient support experience. Key Responsibilities: Provide timely and accurate support to users via phone, email, and live chat. Troubleshoot and resolve issues related to payroll processing, tax filings, employee records, and software functionality. Assist customers with software setup, configuration, and best practices for payroll operations. Escalate complex technical issues to Tier 2 or engineering teams, ensuring proper documentation. Stay up to date with payroll regulations, tax laws, and system updates to ensure accurate assistance. Log and track customer interactions using CRM or helpdesk software. Contribute to internal knowledge bases and user documentation. Collaborate with product, QA, and development teams to report bugs and suggest enhancements. Provide training and onboarding support to new clients as needed. Qualifications: Required: 2+ years of experience in payroll, HRIS, or software support roles. Strong knowledge of payroll processing, compliance, and tax filings. Excellent communication and problem-solving skills. Comfortable with troubleshooting software applications and technical workflows. Experience using ticketing systems (e.g., Zoho, Keka, Zendesk, Freshdesk, Salesforce). Preferred: Experience supporting SaaS payroll or HR software. Familiarity with accounting principles and tax software integrations. Certification in payroll (e.g., FPC or CPP) is a plus. Proficiency with Excel, APIs, or data imports/exports is an advantage. What We Offer: Competitive salary and benefits package Opportunities for professional growth and certification support Collaborative and inclusive work environment Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹55,000.00 per month Shift: Day shift Morning shift Work Location: In person