Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Cash Application Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Cash application team lead will be responsible in managing day today cash applications work such as , Workload distribution, Daily reconciliations, Unapplied numbers, daily productivity tracking, dispute resolution, Email responses to accounting & Bank queries & all metrics are met along with any operational issues to be flagged or escalated. Responsible to perform data integration of KPI s (Financial, CSAT & operationally) with managing data integrity.
What are we looking for? • Oversee the distribution of the team’s workload, ensuring all metrics are achieved and issues are escalated appropriately. • Execute detailed account reconciliations to identify and resolve disputed receivables related to missing payments. • Actively manage performance metrics for account portfolio. • Ensure desktop procedure and local work instruction is updated on a timely manner • Provide monthly metric reports accompanied by proactive analysis • Raise issues in accordance with escalation policy • Preparation and initial review of management reports in line with Client’s and Accenture’s requirements • Attend client meeting to discuss account performance and address issues as required • Preparation and consolidation of reports • Assist in the preparation of management reports in line with Client’s and Accenture’s requirements • Adherence to client’s policies and procedures • Proven experience in utilizing processes and tools to drive the reporting team in completing tactical tasks and meeting SLA delivery. • Demonstrated understanding of stakeholder mapping (including other Accenture teams and Meta POC) and cross-functional interactions to facilitate comprehensive solutions. • Ensure high-quality service delivery by managing critical points and enhancing the execution of individual tasks. • In-depth understanding of root causes of potential problems and timely escalation of risks to the manager. • Ability to guide the team in resolving out-of-DTP situations and solving complex issues under pressure. • Collaborate to solve complex scenarios and inspire a proactive spirit within the team. • Reliable and proactive approach to entrusted tasks, with a knack for thinking outside the box. • Adaptable, especially during month, quarter, and year-end closings. • Fluent in English, both oral and written, to effectively communicate with clients and teams. • Possesses exceptional business acumen to effectively guide the reporting team
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts • Min 5 years of demonstrated work experience in managing 10+ analysts within Cash applications processes. • Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills • 1-2 years of experience in leading and motivating a team of 10+ analysts to achieve goals