Operations Manager(Ed-Tech Only)

Job Title: Operations Manager – EdTech (K9–K12 Segment)

Position: Customer Support & Operations Manager

Location: Begumpet, Hyderabad

Salary: Up to ₹7 LPA + Attractive Incentives

Joining: Immediate

Work Schedule: 6 Days a Week (Full-time, Work from Office)

📑 About the Role

We are seeking a highly organized and proactive Customer Support & Operations Manager to lead and manage customer engagement and academic operations at Learnlab, This role involves end-to-end coordination between students, parents, mentors, and academic teams — ensuring operational excellence, timely session alignments, issue resolutions, and data management.

🎯 Key Responsibilities

Lead customer support operations, acting as the key contact for students, parents, and mentors.

Oversee scheduling, session alignment, and meeting coordination.

Manage student and mentor data records, ensuring accuracy and timely updates.

Monitor and resolve escalations promptly, maintaining high service standards.

Supervise daily academic operations and support teams to ensure smooth execution.

Prepare reports and track operational KPIs related to customer satisfaction and service delivery.

Work closely with management for process improvements and operational efficiency.

Mentor and manage a small team of support executives if required.

🎓 Desired Skills & Qualifications

Graduate in any discipline (MBA/PG preferred for managerial role).

2–5 years of relevant experience in customer support, academic coordination, or operations management (preferably in EdTech, Training, or Service industries).

Excellent communication skills in English, Hindi, and Telugu.

Strong leadership, problem-solving, and multitasking abilities.

Proficiency in MS Office (Excel, Word, Google Sheets, CRM tools).

Strong interpersonal and team management skills.

💸 Salary & Benefits

Salary up to ₹7 LPA (negotiable based on experience and interview performance).

Attractive performance-linked incentives.

Leadership role in a fast-growing academic environment.

Professional growth, leadership exposure, and advancement opportunities.

📍 Location:-Begumpet, Hyderabad (Work from Office)

📅 Immediate Joining Preferred