Operations Manager

Location : Cochin

Work Mode: Cochin (Work From Office)

Monday to Friday and Alternate Saturday working

Immediate to 15 days preferred

Experience 9 to 15 Years

Duties and responsibilities:  

1. Primary:

1. Sales Coordination & Quote Management

Work closely with the Sales team to process leads and RFQs (Request for Quotes). Ensure timely submission of accurate and competitive pricing quotes to clients. Validate technical details and quality of all outgoing quotes. Maintain quote turnaround time (TAT) as per internal SLAs.  

2. Team Leadership Manage teams, each responsible for handling international customers. Assign workloads, monitor quote status, and ensure continuous alignment with customer priorities. Act as an escalation point for unresolved client operational issues.  

3. Purchase Order (PO) Management Oversee end-to-end PO processing, from customer order receipt to system entry and execution. Ensure accuracy, timely acknowledgment, and order tracking. Coordinate with vendors and internal teams to ensure timely completion of the entire process till delivery.  

4. Customer Communication & Service Delivery Ensure operational support to clients is timely, accurate, and professional. Monitor service standards and take proactive measures to maintain high levels of customer satisfaction. Maintain strong interdepartmental coordination to avoid service delays.    

2. Secondary:

1. Operational Efficiency & Process Improvement Analyze daily workflows and identify areas for efficiency enhancement. Implement and refine SOPs and quoting processes to minimize errors and redundancies. Monitor key KPIs such as quote TAT, PO accuracy, and conversion ratios.

2. Team Management & Training Prepare team rosters and ensure adequate shift coverage across time zones. Conduct technical and system training for new and existing team members. Monitor individual and team performance and conduct periodic reviews.  

3. Compliance & Quality Assurance Ensure the KAM teams adhere to standard operating procedures (SOPs), documentation norms, and data accuracy. Conduct regular audits of quotes, POs, and customer interactions to maintain compliance standards.  

4. Reporting & MIS Generate and analyze periodic reports on quote performance, team productivity, and customer feedback. Provide data-driven insights to management to support strategic decisions.

Skills & Competencies (Must Have):

· Excellent communication skills

· Mandatory two or more years of proven success in an operations management role

· Aptitude for learning new applications

· Familiarity with business and operations principles and practices