Operations Manager

To oversee and manage the day-to-day operations of the logistics network including First Mile, Mid Mile, and Last Mile functions across all branches. The Operations Manager ensures efficiency, cost-effectiveness, compliance with policies, and a high level of customer satisfaction.

Key Responsibilities:

• Operational Oversight
• Manage and coordinate all logistics operations across branches.
• Monitor loading/unloading, warehouse management, route planning, and timely deliveries.
• Ensure operational efficiency and adherence to standard operating procedures (SOPs).
• Team Management
• Supervise Branch Managers, Hub Supervisors, Drivers, and Delivery Personnel.
• Conduct regular performance reviews, training, and motivation of the operations team.
• Process Improvement
• Identify gaps and implement improvements in operations, fleet utilization, and TAT (Turnaround Time).
• Introduce technology solutions for better visibility and tracking.
• Compliance & Safety
• Ensure compliance with statutory norms, labor laws, and company policies.
• Promote safety protocols across all operations and ensure HSE (Health, Safety, Environment) compliance.
• MIS & Reporting
• Prepare and present daily, weekly, and monthly reports on branch performance, cost metrics, and delivery KPIs.
• Use data-driven insights for decision-making.
• Vendor & Partner Coordination
• Manage relationships with transportation vendors, warehouse owners, and third-party logistics partners.
• Ensure SLAs are met with external partners.
• Customer Satisfaction
• Handle escalations and ensure prompt resolution of delivery or service issues.
• Work with the CRM team to ensure high service standards.
• Cost Control
• Monitor operational budgets and control fuel, freight, and manpower costs.
• Reduce wastage and increase resource utilization.

Key Skills & Competencies:

• Strong knowledge of logistics operations (First Mile to Last Mile)
• Excellent leadership and people management skills
• Proficient in MIS, route planning, fleet management
• Problem-solving, analytical thinking, and decision-making
• Good communication in English, Hindi, and local language
• Ability to work under pressure and meet tight deadlines

Qualifications:

• Graduate/Postgraduate in Logistics, Supply Chain, or Business Management
• Minimum 3–7 years of experience in logistics operations
• Prior experience in handling multi-location operations is preferred

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person