Operations Lead

Job Description

Key Responsibilities ● Operational Management: Oversee and streamline day-to-day operations of the company to ensure optimal performance, coordination, and execution of operational activities. ● Client Relationship Management: Serve as the primary point of contact for clients, ensuring high levels of satisfaction and addressing any operational issues that arise. ● CRM Systems & Portal Management: Manage and optimize CRM systems (e.g., Salesforce, Zoho) and client portals, ensuring all data is up-to-date and workflows are running smoothly. ● Team Leadership: Lead, mentor, and motivate a team of operational staff to ensure productivity and morale are maintained. Provide ongoing training and support. ● Communication & Coordination: Effectively communicate with internal teams, clients, and senior management. Act as a confident representative of DataCouch in client meetings and discussions. ● Process Optimization: Identify operational inefficiencies and implement process improvements and automation tools to increase productivity and reduce operational costs. ● Reporting & Performance Monitoring: Track key operational performance metrics, provide regular reports, and suggest improvements to senior management. ● Issue Resolution: Proactively identify operational challenges and resolve them in a timely manner, ensuring minimal disruption to client services and internal processes. ● Cross-functional Collaboration: Work closely with other departments (e.g., Sales, Marketing, IT) to align operational strategies with the company's overall business goals ● Compliance & Documentation: Ensure that operations adhere to company policies, industry regulations, and legal standards. Maintain accurate documentation for all operational activities. Skills & Qualifications: ● Experience: Minimum 7-8 years of experience in operations management, including hands-on experience with CRM systems (e.g., Salesforce, Zoho) and managing client relationships. ● Confidence & Communication: Strong verbal and written communication skills, with the ability to present and communicate effectively with clients, management, and team members. Must possess the confidence to manage high-stakes discussions and client interactions. ● Leadership: Proven experience in managing teams, setting operational goals, and driving team success. Ability to inspire, motivate, and develop staff members. ● Client-Focused: Strong client management skills with the ability to develop and maintain positive relationships and deliver exceptional service. ● CRM Expertise: Solid understanding of CRM systems and client portals. Experience in managing and optimizing these platforms to enhance operational processes. ● Analytical & Problem-Solving Skills: Ability to analyze operational issues, develop practical solutions, and implement improvements effectively. ● Technology Savvy: Comfortable with using various software tools and online platforms to improve operational efficiency. ● Time Management: Excellent organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously. ● Education: Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA or equivalent qualification is a plus. Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Work Location: In person