Operations Lead

Job Description

Key Points to Be noted Before Applying. ---Complusory Last Mile Experience. --- Completely Night Shift Opeations. ---Should be from E Commerce & Quick Delivery Companies. ---Strong Excel Knowledge and Presentation skills for top Management ● Manage daily logistics and delivery operations to ensure all orders are delivered on Time. ● Optimize routing, shift planning, and loading efficiency for minimal delays. ● Collaborate with product and tech teams to enhance the operational dashboard, order tracking, and route optimization tools. ● Ensure top-tier delivery quality, product freshness, and zero-miss service. ● Proactively resolve delivery complaints and build feedback loops for continuous improvement. ● Design SLAs for delivery performance, including contingency plans for delays, no-shows, or weather disruptions. ● Integrate customer feedback into the last-mile loop to improve service ratings and retention. ● Use data tools (Excel, Google Sheets) For Presentation of data ● Identify process bottlenecks and propose actionable solutions backed by data trends. ● Forecast operational needs in line with business growth, seasonality, and customer behavior. ● Much concentration on Quality, Ontime Delivery and accuracy of the products ordered.