Onboarding and Scheduling Specialist

Job Summary:

The Onboarding and Scheduling Specialist will be responsible for managing the smooth and efficient onboarding process for new radiologists and facilities. This role involves supporting the integration of radiologists into the organization by ensuring they have the necessary tools, access, and support, and managing the operational setup for new facilities. The ideal candidate will be organized, proactive, and detail-oriented to ensure a seamless onboarding experience.

Key Responsibilities (Including, but not limited to):

For New Radiologists:

Account Creation & Access:

• Set up Microsoft (MS) accounts for new radiologists to ensure access to the company’s tools and systems.
• Provide access to essential platforms, including

  New Lantern

  ,

  QuickBooks

  , and

  RingCentral

  to ensure radiologists can perform their tasks efficiently.

Financial Setup:

• Send new radiologists instructions for setting up

  direct deposit

  to facilitate prompt and accurate payment processing.

Ongoing Support:

• Provide additional support during the onboarding process, answering any questions or resolving issues related to the setup of their accounts, tools, or systems.

Scheduling Support

• Create staffing schedules based on physicians availability. Continuously communicate with the radiologist to fill in holes in the schedule. Willing to learn the intricacies of Qgenda, a physician scheduling software, and how to best schedule multiple providers for multiple facilities based on privileges, credentials, state licensing, etc.

For New Facilities:

Malpractice Coverage:

• Notify the team member via email to request the addition of new facilities as

  additional insured

  on malpractice policies.

Operational Details:

• Gather and communicate service schedules for new facilities and ensure these details are captured and updated in

  Qgenda(scheduling software)

  to support effective scheduling and service delivery.

Credentialing & Licensing:

• Identify the assigned radiologists for new facilities and initiate the credentialing process, ensuring all necessary paperwork and requirements are completed on time.
• Maintain strong communication with credentialing teams to ensure all licensing and credentialing processes are followed up on and completed promptly.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (preferred).
• Excellent written and verbal English communication skills.
• 2+ years of experience in onboarding, human resources, or administrative support roles, preferably in healthcare or radiology.
• Strong proficiency in Microsoft Office Suite (MS Word, Excel, PowerPoint, etc.).
• Excellent communication skills, both written and verbal, to coordinate effectively with internal teams and external stakeholders.
• High attention to detail and the ability to manage multiple tasks and deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Problem-solving skills and the ability to manage challenges in a fast-paced environment.
• Knowledge of healthcare credentialing processes is a plus.