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Network Support Engineer (IP/Ethernet)

10 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

network support ip ethernet service networking mpls troubleshooting bgp wan diagnostics snmp configuration juniper cisco installation patch circuit management interface testing iperf monitoring escalation metrics engineering documentation reporting reports collaboration software communication networks wireshark test certifications

Work Mode

On-site

Job Type

Contractual

Job Description

Job Title

Network Support Engineer (IP/Ethernet)

Location:

Mumbai (Work from Office)

Shift:

24x7 Rotational (NOC Environment)

Industry

Telecommunication / Internet Service Provider (ISP)

Experience Required

3–10 Years

Job Summary

We are looking for a skilled and motivated

Network Support Engineer

with 3 to 10 years of experience in IP/Ethernet networking and MPLS troubleshooting, preferably within a telecom or ISP environment. The ideal candidate will work in a fast-paced 24x7 Network Operations Center (NOC) and possess hands-on expertise in fault diagnosis, service-level troubleshooting, and protocol-level analysis.

Key Responsibilities

✅ Network Operations & Troubleshooting

  • Provide Tier 2/3 support for escalated issues related to MPLS, BGP, SD-WAN, VLAN, STP, LAG, etc.
  • Troubleshoot Ethernet/IP circuits, network faults, and customer connectivity issues.
  • Perform CLI-based diagnostics and SNMP-based monitoring.

✅ Equipment Configuration & Support

  • Configure and maintain routers, switches, NIDs, and network elements from vendors such as Juniper, Cisco, Nokia, Ciena, Accedian.
  • Participate in device installation, upgrades, and patch management.

✅ Customer Circuit Management

  • Deliver support for customer links and services with high responsiveness.
  • Interface directly with enterprise clients to provide real-time updates and resolutions.

✅ Fiber & Transport Testing

  • Assist in fiber testing (OTDR), and validate throughput using tools such as RFC 2544, iPerf, etc.
  • Support troubleshooting of physical layer issues and coordinate with field teams.

✅ NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 environment.
  • Proactively escalate issues to engineering teams or OEM vendors as required.

✅ Documentation & Reporting

  • Maintain accurate records in ticketing systems (incident logs, RCAs, actions taken).
  • Generate regular reports on incidents, resolutions, and trends.

✅ Cross-Functional Collaboration

  • Coordinate with internal teams including Field Engineers, Engineering, and Provisioning.
  • Liaise with third-party vendors for hardware and software escalations.

✅ Customer Communication

  • Provide professional and timely updates to internal and external stakeholders.
  • Ensure customer satisfaction through clear and consistent communication.

Technical Skills Required

  • Strong knowledge of IP/Ethernet networks, MPLS, BGP, and Layer 2/3 protocols.
  • Hands-on with network hardware from Juniper, Cisco, Nokia, Ciena, Accedian.
  • Tools: OTDR, iPerf, Wireshark, RFC 2544 test equipment.
  • Familiarity with NOC monitoring tools and ticketing systems.

Certifications (Preferred)

  • Cisco: CCNA / CCNP
  • Juniper: JNCIA / JNCIS
  • Nokia certifications (plus)

Soft Skills

  • Excellent verbal and written English communication.
  • Analytical mindset with strong troubleshooting and problem-solving skills.
  • Calm under pressure and capable of handling real-time service issues in critical environments.
#NetworkSupportEngineer #MPLS #BGP #Ethernet #SDWAN #NOCSupport #IPNetworking #TelecomJobs #Cisco #Juniper #Nokia #Ciena #Accedian #CCNA #CCNP #NetworkOperations #Troubleshooting #MumbaiJobs #24x7Support #ISPJobs #TechSupport

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