Manager, Process Mapping Specialist

Location – Hyderabad #LI Hybrid

About the Role:

Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e.g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.

Key Responsibilities:

• The Process Mapping Specialist is responsible supporting seamless US run state through a high degree of change.
• Analyzes change proposals, identifying impact to each step of a process, including the inputs, outputs, and activities involved. They gather relevant information about the process, create process maps, and identify opportunities for improvement
• Exhibit expert knowledge for each role in the process, with ability to articulate objectives and empathize to articulate potential impacts of change to the Training & Comms team, supporting successful adoption
• Identify areas for improvement, and facilitate communication and collaboration among stakeholders
• The Marketing Operations BA will execute assigned operational tasks and activities according to the MO Channel Governance Roadmap, assigned to particular projects based on business priority
• Enable the timely publishing of playbooks and role-specific deliverables with handoff to the Training & Comms team for delivery to internal and advertising agency stakeholders
• Executed with high quality, precision and in compliance with relevant compliance, commercial, and operating policies/principles.
• Translate technical capabilities into business processes and competencies for modern content creation, production, and publishing (incl modular content, DAM, SharePoint, etc.)
• Participate in daily SCRUM meetings, deliver opportunities for improvement, and with the ability to execute independently

Essential Requirements:

• 7-year BA/BS degree or equivalent
• Process Management, Engineering, or certified Project Manager
• Agile or SCRUM Master conversant, certification a plus
• Marketing technology product familiarity – Web/Drupal, SFMC, Veeva CRM, Social, Paid Media. Digital Trust, etc
• All Office Applications
• Miro, Whiteboard, Visio, MS Power Apps, Power BI, SharePoint
• US Content Approval Process requirements
• Fluency in English Language
• Available until noon EST M-F
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.