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Manager, Process Mapping Specialist

Manager, Process Mapping Specialist

NOVARTIS

3 - 6 years

13 - 15 Lacs

Hyderabad

Posted:3 days ago| Platform:

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Skills Required

Drupal Publishing Data collection Agile Marketing operations Scrum Visio Operations CRM Process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary

Position Overview / Profile Summary :
Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e. g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.

About the Role

Location Hyderabad #LI Hybrid

About the Role:

Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e. g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.

Key Responsibilities:

The Process Mapping Specialist is responsible supporting seamless US run state through a high degree of change.
Analyzes change proposals, identifying impact to each step of a process, including the inputs, outputs, and activities involved. They gather relevant information about the process, create process maps, and identify opportunities for improvement
Exhibit expert knowledge for each role in the process, with ability to articulate objectives and empathize to articulate potential impacts of change to the Training & Comms team, supporting successful adoption
Identify areas for improvement, and facilitate communication and collaboration among stakeholders
The Marketing Operations BA will execute assigned operational tasks and activities according to the MO Channel Governance Roadmap, assigned to particular projects based on business priority
Enable the timely publishing of playbooks and role-specific deliverables with handoff to the Training & Comms team for delivery to internal and advertising agency stakeholders
Executed with high quality, precision and in compliance with relevant compliance, commercial, and operating policies/principles.
Translate technical capabilities into business processes and competencies for modern content creation, production, and publishing (incl modular content, DAM, SharePoint, etc. )
Participate in daily SCRUM meetings, deliver opportunities for improvement, and with the ability to execute independently

Essential Requirements:

7-year BA/BS degree or equivalent
Process Management, Engineering, or certified Project Manager
Agile or SCRUM Master conversant, certification a plus
Marketing technology product familiarity Web/Drupal, SFMC, Veeva CRM, Social, Paid Media. Digital Trust, etc
All Office Applications
Miro, Whiteboard, Visio, MS Power Apps, Power BI, SharePoint
US Content Approval Process requirements
Fluency in English Language
Available until noon EST M-F
Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture

Join our Novartis Network:

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network

Benefits and Rewards:

Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

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Pharmaceutical Manufacturing

Basel Baselstadt

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Manager, Process Mapping Specialist