Key Account Manager – Last Mile Operations

Role Description:

Nikkou Logistics Pvt Ltd is seeking a dynamic and results-driven Key Account Manager to join our last-mile logistics team in Bengaluru. This is a full-time, on-site role focused on managing key client relationships, driving operational efficiency across multiple locations, and ensuring exceptional service delivery.

The ideal candidate will be responsible for overseeing regional operations, managing client accounts, and collaborating cross-functionally to achieve strategic business goals. You will serve as the primary point of contact for key clients, ensure service level excellence, and lead efforts to optimize operational performance.

Key Responsibilities:

Client Management & Service Delivery:

Maintain strong, ongoing relationships with key clients, acting as their main point of contact.

Proactively manage client needs, resolve issues, and ensure high levels of satisfaction and retention.

Provide timely quotations and negotiate contracts based on cost, feasibility, and operational capacity.

Operations Oversight:

Oversee day-to-day operations across multiple last-mile delivery locations within the assigned region.

Implement and monitor operational policies, standard operating procedures (SOPs), and compliance measures.

Ensure optimal workforce planning, including hiring, training, and performance management of site managers and field staff.

Performance Monitoring & Strategy:

Analyze performance data, generate actionable insights, and recommend improvements to enhance productivity and reduce costs.

Drive achievement of KPIs, including on-time delivery, order accuracy, customer satisfaction, and cost control.

Collaborate with marketing, sales, and technology teams to align operations with broader company objectives.

Freight Sourcing & Quotations:

Understand and clarify client transportation requirements.

Identify optimal freight solutions based on cost-efficiency and delivery timelines.

Negotiate with vendors and suppliers for competitive rates and terms.

Reporting & Compliance:

Prepare and present performance, revenue, and budget reports regularly to senior management.

Ensure compliance with internal policies and all regulatory standards across all managed locations.

Qualifications & Requirements:

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.

Minimum of 7 years of experience in operations or key account management within the logistics or supply chain industry, preferably across multiple sites.

Proven ability to manage cross-functional teams and drive business outcomes.

Strong interpersonal, negotiation, and communication skills.

Analytical mindset with the ability to interpret data and make quick, informed decisions.

Proficient in Microsoft Excel, TMS/ERP systems, and reporting tools.

Comfortable working in a high-pressure, fast-paced environment.