Key Account Manager - Freight Forwarding - sales (Chennai)

Key Responsibilities:

▪ Client Relationship Management:

o Act as the primary point of contact for key accounts, building and maintaining

strong, long-lasting customer relationships.

o Understand the client's business needs, objectives, and challenges to provide

strategic solutions that drive value.

▪ Business Retention & Growth:

o Maintain business by securing regular orders and shipments from existing

clients.

o Develop and implement strategies to expand business with current clients,

identifying new opportunities to increase revenue.

▪ Coordination with Internal Teams:

o Collaborate closely with the pricing team to ensure competitive and profitable

rates are provided to clients.

o Work with operations, customer service, and other departments to ensure

smooth execution of freight forwarding services, meeting all client requirements.

▪ Client Satisfaction:

o Monitor and manage the quality of service provided to key accounts, addressing

any issues or concerns promptly and effectively.

o Conduct regular reviews and meetings with clients to assess satisfaction levels

and identify areas for improvement.

▪ Reporting & Analysis:

o Prepare regular reports on account performance, including sales, profit margins,

and customer feedback.

o Analyze market trends and competitor activity to identify potential risks and

opportunities within the industry.

▪ Contract Management:

o Negotiate and manage contracts with key clients, ensuring terms are favorable

and aligned with company policies.

o Ensure compliance with all contractual obligations and service level agreements.

▪ New Business Development:

o Identify and pursue opportunities for upselling and cross-selling additional

services to existing clients.

o Support the sales team in acquiring new clients by leveraging relationships and

providing insights into market dynamics.

Qualifications :

▪ Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.

▪ Minimum of 3 years of experience in key account management within the freight

forwarding or logistics industry.

▪ Strong understanding of freight forwarding processes, including air, sea, and land

transportation. Excellent negotiation, communication, and interpersonal skills.

▪ Proven ability to manage multiple accounts and projects simultaneously, meeting

deadlines and achieving targets.

▪ Proficiency in CRM software and MS Office Suite.

Only those candidates can apply who:

1. Are available for full-time (in-office) at Chennai.

2. are willing to join immediately.

Perks:

Certificate, Job offer, Informal Dress code, Flexible working hours, Friendly culture,

Opportunities to grow fast.

No. of openings: 1

Job Location: Chennai