IT Technical Support Graduate - 2025 Pass out

Company Description

Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and quality assurance.

Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market.

Role: IT Technical Support Graduate (2025 Pass out)

Qualification: CSE, IT or Similar Background.

Location: Bangalore (Hybrid Mode)

Position Overview

The IT Support Graduate plays a crucial role in ensuring the seamless operation of an organization’s technology infrastructure. As a recent graduate, you will join a dynamic IT team and receive comprehensive training and mentorship to develop your technical and interpersonal skills. This entry-level position provides an excellent pathway for individuals seeking a rewarding career in information technology, offering hands-on experience in troubleshooting, problem solving, and customer service. The role is ideal for individuals eager to learn, passionate about technology, and committed to supporting end-users in a fast-paced environment.

Key Responsibilities

• Technical Support: Provide first- and second-line technical support to staff, resolving hardware, software, and network issues via phone, email, and in-person interactions.

• Troubleshooting: Diagnose and resolve technical incidents, including operating system failures, application errors, connectivity problems, printer malfunctions, and peripheral issues.

• User Assistance: Guide and support end-users by answering queries, providing step-by-step instructions, and ensuring customer satisfaction with every interaction.

• Incident Tracking: Accurately log, track, and update incidents and service requests using the organization’s ticketing system, ensuring timely resolution and proper documentation.

• Hardware & Software Setup: Assist in the configuration, installation, and maintenance of laptops, desktops, mobile devices, printers, and standard business software.

• System Maintenance: Perform routine system checks, updates, and backups to maintain the health and security of IT infrastructure.

• Account Management: Support user account creation, password resets, and permissions management in Active Directory and other internal systems.

• Security Awareness: Follow security procedures, assist in the enforcement of IT policies, and help educate staff about cybersecurity best practices.

• Asset Management: Maintain accurate inventory of IT equipment and ensure assets are properly tracked and accounted for.

• Continuous Improvement: Identify opportunities for process improvements and automation, contributing ideas to enhance service delivery and efficiency.

• Collaboration: Work closely with IT colleagues, external vendors, and different departments to deliver high-quality support and participate in projects as required.

• Training: Participate in internal and external training sessions to stay updated with emerging technologies and best practices.

Desirable Skills & Attributes

• Experience with MacOS, Linux, or other operating systems.

• Exposure to ITIL or other IT service management frameworks.

• Familiarity with remote support tools and remote desktop applications.

• Understanding of cybersecurity fundamentals and best practices.

• Certification in CompTIA A+, Microsoft, or similar entry-level IT qualifications is a plus.

• Ability to mentor or assist peers and junior team members.

• Interest in cloud computing, virtualization, or emerging technologies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent qualification).

• Strong interest in computers, networking, and technology solutions.

• Excellent verbal and written communication skills.

• Keen problem-solving ability and analytical mindset.

• Ability to work collaboratively within a team and independently with minimal supervision.

• Familiarity with Microsoft Windows, Office 365, and common business applications.

• Basic knowledge of computer hardware, software installation, and troubleshooting.

• Understanding of network fundamentals (e.g., TCP/IP, Wi-Fi, LAN/WAN).

• Commitment to delivering exceptional customer service and willingness to learn.

• Adaptability and resilience in a rapidly changing environment.