Summary:
The IT Technical Analyst II is responsible for analyzing and developing solutions to meet
the technology needs of the organization. This role involves troubleshooting technical
issues, supporting system implementations, and collaborating with various departments
to enhance IT services. Will be heavily involved with Intune, SCCM and SOTI
applications.
Job Duties: 1
Primary Duties:
o Evaluate business needs and translate them into technical specifications.
o Perform database management and administration tasks; troubleshoot and
resolve database problems.
o Deploying software, updates and patches using SCCM or Intune, creating
timely deployment of patches.
o Provide second-level support for IT issues, escalating complex problems
to Senior Mgmt as necessary.
o Troubleshoot software and hardware issues and provide timely resolution.
o Monitoring systems health, performance and software deployment.
o Ensuring all devices and software deployments adhere to our security
policies and standards.
o Assist in planning and executing IT projects, ensuring deadlines and
milestones are met.
Documentation and Reporting:
o Develop and maintain system documentation, user guides, and training
materials.
o Prepare reports and presentations for management on system
performance and project status.
- Collaboration and Communication:
o Work closely with other IT team members and departments to ensure
seamless integration of technology solutions.
o Communicate effectively with non-technical stakeholders to understand
their needs and provide technical guidance.
Requirements:
Education and Experience:
- Bachelor's degree in computer science, Information Technology, or related field.
- 3+ years of experience in IT analysis or a related role.
- Strong understanding of IT systems, networks, and databases.
- Experience with project management methodologies and tools.
- Proficiency in troubleshooting software/hardware issues.
- Experience with Intune, SOTI and SCCM.
- Prior experience working in a team-oriented, collaborative environment
Essential Skills:
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and projects simultaneously.
- Familiarity with programming languages and system integration is a plus.
- Knowledge of cybersecurity principles and data protection regulations.
