IT Generalist – Software and Infrastructure

We’re looking for a proactive IT Generalist with 2+ years of experience to manage and support our internal technology ecosystem. From hardware and networking to software provisioning and system security, you’ll be the go-to person for keeping our people, devices, and tools running smoothly.

If you're hands-on with infrastructure but also comfortable managing SaaS tools, user accounts, and software setups, this role is built for you.

Key Responsibilities

• Set up and maintain laptops, desktops, docking stations, and peripherals for all team members across the organization.
• Configure and troubleshoot internal network setups, including Wi-Fi, LAN, VPN, firewalls, and basic router/switch operations.
• Manage IT assets and hardware inventory—from procurement to warranty tracking and documentation.
• Provide Tier 1 & Tier 2 support for hardware, OS, and software issues across Windows, macOS, and Linux environments.
• Provision and manage SaaS tools and user accounts (Google Workspace, Slack, Zoom, Notion, etc.) with clear access protocols.
• Monitor endpoint security, system performance, and compliance, ensuring safe and reliable operations across all devices.
• Document IT processes and explore automation or scripting (Bash, Python, or PowerShell) to streamline workflows.

Qualifications

• Minimum 2 years of hands-on experience in IT support, infrastructure, or system administration.
• Strong understanding of hardware setup, desktop troubleshooting, and network configurations.
• Comfortable working across multiple operating systems (Windows, macOS, Linux).
• Familiar with SaaS tool management, access control, and basic security protocols.
• Experience in handling endpoint compliance, software patching, and performance monitoring.
• Bonus: Exposure to IT automation, scripting, or workflow optimization is a plus.
• Excellent communication skills and a proactive approach to problem-solving.