Information Technology Service Delivery Manager

As a Digital Operations Manager with over 10 years of experience in Operations and Software Development, you will be responsible for overseeing the technical operations of digital assets such as mobile applications, web platforms, and aggregator integrations. Your role will involve ensuring seamless digital ordering and fulfillment experiences for leading global F&B brands across multiple markets. Your key responsibilities will include managing the technical performance and operational stability of mobile applications and web-based ordering platforms. You will also be responsible for maintaining connectivity between digital assets and restaurant POS systems, managing integrations with key third-party aggregators, and ensuring accurate digital menu visibility across all platforms. Additionally, you will collaborate with development teams to troubleshoot and resolve technical issues affecting digital operations. You will also manage live connectivity between digital platforms and restaurant POS systems to facilitate smooth B2C transactions and coordinate with internal IT, Development, and QA teams as well as external vendors to implement system updates and enhancements. Your role will involve overseeing integrations with major food aggregators, monitoring their performance, and implementing improvements in aggregator operations. You will also lead the implementation, maintenance, and accuracy of digital menus across all platforms and collaborate with marketing and brand teams for effective updates and launches of new menu items. As a Digital Operations Manager, you will serve as the liaison between digital, IT, marketing, and operations teams to align digital initiatives with business objectives. You will work closely with restaurant operations teams to localize digital offerings and address country-specific needs while providing insights and recommendations to enhance digital ordering experiences continuously. In this role, you will also be responsible for tracking key performance metrics related to digital operations, generating reports on digital platform performance, consumer engagement, and operational bottlenecks. You will leverage data to drive efficiency and improve customer satisfaction. To excel in this role, you will need strong knowledge of mobile application ecosystems, experience with APIs and tools like POSTMAN/SOAPUI, debugging and troubleshooting expertise, and familiarity with various technologies such as Azure Service Bus, SSIS, PHP, Python, NodeJS, MongoDB, and more. Your technical skills should also include knowledge of monitoring tools, ITIL-based ITSM processes, Microsoft technologies, web-based technologies, database queries, and strong diagnostic and troubleshooting skills. You should hold a Bachelor's degree in Information Technology, Computer Science, Business, or a related field, along with a minimum of 14+ years of experience in digital operations, technical management, or similar roles in F&B, retail, or e-commerce industries. Your qualifications should include a deep understanding of mobile apps, web platforms, APIs, POS systems, third-party aggregator integrations, and knowledge of digital menu management best practices. If you possess strong analytical and problem-solving skills, excellent communication abilities, project management experience, and familiarity with QSR or global F&B operations, you are the ideal candidate for this challenging and rewarding position as a Digital Operations Manager.,