1037 Problem Management Jobs

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning. About the Group At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Compute is one of the core organisations within OCI. We are responsible for providing Compute power i.e. VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI s hardware lifecycle activities Work with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracles Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Responsibilities include but not limited to Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLAs Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills: 6+ years overall experience in IT industry Minimum 4 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Virtualisation Technologies Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have) Understanding of Networking, Cloud Computing, Load Balancers Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). Experience with maintaining high scale deployments, managing high throughput and IO intensive services. Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory Continuous Integration development/deployment, e.g. Docker, Kubernetes

Have in-depth knowledge of governance, risk, and compliance, including internal auditing, audit standard, risk and compliance, cyber security review, policy review, ISO 27001, ISMS etc. Perform testing of IT Application Controls, IPE, and Interface Controls through code reviews, IT General Controls review covering areas such as Change Management, Access Management, Backup Management, Incident and Problem Management, SDLC, Data Migration, Batch Job scheduling/monitoring and Business Continuity and Disaster Recovery. Perform Risk Assessment, identification, and Evaluation of Controls, prepare process flow diagrams and document the same in Risk & Control Matrix. Perform business process walkthrough and controls testing for IT Audits. Performing planning and executing audits, including - SOX, Internal Audits, External Audits Conducting controls assessment in manual/ automated environment Prepare/Review of Policies, Procedures, SOPs Maintain relationships with client management and the project Manager to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of complex information systems and apply it to client situations. Use extensive knowledge of the client's business/industry to identify technological developments and evaluate impacts on the work to be performed. Coordinate effectively and efficiently with the Engagement manager and the client management keeping both constantly updated regarding projects progress. Collaborate with other members of the engagement team to plan the engagement and develop relevant workpapers/deliverables. Perform fieldwork and share the daily progress of fieldwork, informing supervisors of engagement status

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracles Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements We are looking for a highly skilled Senior Integration Specialist to join our Production Services team. This role will play a key part in supporting and enhancing integration solutions. The ideal candidate will have deep expertise in Oracle Fusion Middleware technologies and experience in managing large-scale, production-grade integration platforms. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Key Responsibilities: Provide L2/L3 production support for Oracle SOA Suite, ODI, MFT, and OIC. Lead and resolve high-priority integration incidents and root cause analysis. Support deployments, patching, upgrades, and platform stability initiatives. Collaborate with development, functional, and infrastructure teams for issue resolution and change delivery. Monitor integration flows and proactively address performance and availability issues. Contribute to automation and knowledge documentation for continuous improvement. Ensure compliance with SLA, change management, and incident management processes.

We are seeking a dynamic Incident and Problem Manager to join our Global Command Center Team. In this role, you will lead the Problem management process to avoid repeate Incidents. As the Global Incident and Problem Manager, you will be responsible for managing Critical and High Incident Problems, conducting Post Incident reviews, reporting Problem metrics, Communications, and Awareness, ensuring effective management and escalation of Major, Critical, and High Incidents. You will also stay informed about ongoing Critical and High Incidents that could impact business operations and facilitate engagement, management, and timely escalation of all Incident Management related issues to the relevant parties.The Problem Manager is responsible for leading and coordinating the end-to-end problem management process within the organization. This includes identifying, analyzing, and resolving the root causes of recurring incidents and other IT-related issues to prevent future occurrences, improve service stability, and reduce overall IT costs. The Problem Manager acts as a champion for proactive problem management and works collaboratively with various IT teams and stakeholders to ensure effective problem resolution. 5+ years of experience in IT Change, Incident, and Problem Management. 3+ years of experience leading or managing a team. Proficient in ITIL principles and best practices, and experienced with Agile methodologies. Experienced with ServiceNow or similar ITSM tools. Proven ability to analyze data, identify trends, conduct root cause analysis, and implement effective solutions. Proven ability to design, document, and implement IT processes. Excellent communication, collaboration, and interpersonal skills. Coordinate and facilitate Post Incident Review (PIR) meetings to identify root causes and lessons learned. Coordinate and facilitate Daily Operations Review (DOR) and EPEO Super Daily Operations Review meetings to maintain situational awareness and proactive problem identification. Co-Facilitate Monthly Continuous Improvement Review (MCIR) meetings focused on problem management effectiveness. Coordinate, facilitate, and track Business Facing Metrics (BFM) to ensure alignment with business priorities. Maintain the Global Incident Reporting Board (GIRB) to provide visibility into incident trends and resolutions. Coordinate, assist with, and track the completion of Executive Summaries for significant incidents. Lead and actively participate in Agile ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives), contributing to planning, execution, and continuous improvement. Lead root cause analysis efforts for recurring incidents across Enterprise Technology and the GCC, driving collaborative corrective actions and preventing future disruptions. Govern root cause analysis processes, ensuring thorough investigations and effective solutions. Assist with ServiceNow incidents, requests, and enhancements related to the Problem process along with team of problem managers.

As a Technical Solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level - IC1 Career Level - IC1 Basic Qualifications: A minimum of four years of related work experience and a bachelors degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support .

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Job ID- 35584 Job Title - Senior Engineer/Technical Lead, Security Operations Location- Gurgaon/ Bangalore Reports To - Customer Security Operations Centre Manager Why we need this role The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance, and monitoring of Colts Managed Security product portfolio. As an engineer in Security operations, primary responsibilities are to provide support for Colt Customer security services, with expert level knowledge on Firewall, DDoS and Zscaler technology and operations skills. Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events| What you will do Typical tasks and responsibilities will include: Monitor and react to all Customer security alerts / events Manage customer faults, service outages, and service impairments to resolution, on Managed Security products Provide regular and accurate customer updates Implement changes within customers managed security environment and for Managed Security products Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team Participate in 24/7 shift rota Possess exceptional customer service skills Multi-task during events Communicate effectively with managers, customers and vendors Maintain effective working relationships with peers Maintain relationships with other support teams both within and outside of Security Strong written and verbal communication skills Analytical and problem-solving skills Attention to detail with good organizational capabilities Prioritize with good time management skills What were looking for Self-driven individuals with 5 to 8 years of relevant information/network security experience Worked under high pressure situations. Good Incident and Problem Management skills Essential Requirements: Experience in a security operations environment Experience and certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, Checkpoint, Zscaler, Cloud Security (SSE/SASE, CASB, ZTNA, DLP, SWG) Security industry certifications (examples): CISSP CRISC CISM Understanding of Denial of Service concepts and attack vectors, mitigation options Experienced working on security technologies like Juniper, Checkpoint, Cisco); IPS; Web Proxy, Application Firewalls; Load Balancers; DDoS mitigation platform; Vulnerability scanners What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Job ID: 35488 Job Level: PT1 Core Job Location: Gurgaon/ Bangalore Function: Chief Operations Office (COO) Why we need this role: To provide technical resolution to faults on Colt backbone networks, owning all complex hardware / software faults generated on the network to resolve any issues escalated by the team and working to further improve and enhance the processes. This will involve managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults. . What you will do: Co-ordinates investigations and proposals for changes and circumventions; monitors implementation of remedies in liaison with other functions Determines and initiates preventive measures, such as identifying and investigating suspect software and other components Makes decisions and gives information and advice for incident control, in line with SLAs Ensures incidents, problems and resolutions are fully documented within the relevant reporting systems and syndicated to all stakeholders Monitors deviations from requirements or SLAs and takes appropriate action Analyses problem management processes, advises on improvements and leads project activity to implement them Analyses trends, creates and monitors plans and strategies to investigate and resolve incidents and problems What we re looking for: The ideal candidate with 6+ years of relevant industry experience in operations (Access and Core Network). Good understanding/Knowledge on troubleshooting/ installation on Core IP network backbone. SDWAN experience will be preferred. Excellent knowledge of Cisco IOS XR, Juniper JUNOSe Advanced knowledge of BGP, ISIS, MPLS (L2, L3 VPN), IPSec, Traffic Engineering Basic understanding of the architecture of the following hardware platforms; Cisco NCS, Cisco ASR and Juniper MX Basic understanding of the architecture of the following switching platforms; Cisco 3750, 4948, etc. Alcatel 7470, 7270 (5620SAM) Cisco ACI, SDWAN (Versa, VeloCloud, etc.) Basic understanding of SDH and optical technology. Knowledge of QOS techniques. Understanding of ARBOR Peak flow and TMS advantageous. Good Shell, Perl or Python experience and can demonstrate writing scripts. Skills Network Operations Carrier Services Business Intelligence Building and Managing Teams Supervisory Leadership Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor s or master s degree in Information Technology, Engineering or a relevant field What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Join us as a Middleware Messaging Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.. To be successful as a Middleware Messaging Engineer you should have experience with:. IBM MQ: Proficiency in configuring, managing, and troubleshooting IBM MQ and MQ clusters. IBM App Connect Enterprise (ACE): Knowledge of ACE components and managing integration solutions using IBM ACE. Strong understanding of Messaging technologies like Kafka, IBM MQ, IBM ACE, Redhat Active MQ, etc.. Strong knowledge of Linux, Windows operating systems along with High Availability module like Veritas Clustering(VCS), Microsoft clustering(MSCS) etc... Networking : Basic understanding of networking concepts and protocols.. Security: Strong knowledge of security practices related to messaging systems, including SSL/TLS and authentication mechanisms.. Programming skills in Shell script, Python, Ruby etc. will be an added advantage.. Working knowledge on delivering automation solutions via shellscript and building pipelines with Jenkins/GitLab.. Ability to provide technical leadership to solve complex technical problems.. Communication Skills: Excellent verbal and written communication skills for collaborating with cross-functional teams.. A strong work ethic team player, creative, passionate, and disciplined.. Some Other Highly Valued Skills May Include. Working knowledge of release and change management processes (ITIL) Change management, Incident Management and Problem management.. Working knowledge of product lifecycle management. DevOps Practices: Familiarity with DevOps tools and practices, including CI/CD pipelines.. Understanding of enterprise design principles to build secure, fault-tolerant, and scalable systems.. Good knowledge of any one configuration management tools such as Ansible, Chef, Terraform.. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.. This role is based in Chennai.. Purpose of the role. To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.. Accountabilities. Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.. Analyst Expectations. To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.. Requires in-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.. Will have an impact on the work of related teams within the area.. Partner with other functions and business areas.. Takes responsibility for end results of a team’s operational processing and activities.. Escalate breaches of policies / procedure appropriately.. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.. Advise and influence decision making within own area of expertise.. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.. Make evaluative judgements based on the analysis of factual information, paying attention to detail.. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.. Guide and persuade team members and communicate complex / sensitive information.. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.. Show more Show less

As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracles Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence. An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations. Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us! Career Level - M3 Career Level - M3 Roles and Responsibilities: The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle s Cloud Infrastructure as part of the Global Network Operations Center organization. Develop a team of highly skilled network operations engineers Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction. Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication. Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure. Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages. Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills. Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results. Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results. Encourage communication of new ideas, solutions, suggestions, and problems. Review for appropriate action or implementation. Participate in continuous learning and professional development. Mandatory qualifications: 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider) 5-10 years of experience in an engineering and operations management role Experience in a technical leadership and management role. Experience driving hiring, onboarding new engineers, and ongoing performance management. Excellent organizational, verbal, and written communication skills. Experience working with large data sets and making data-driven analytical decisions. Excellent judgment in influencing product roadmap direction, features, and priorities. Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.). Bachelor s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field. Preferred Qualifications: Prior experience with large-scale cloud network infrastructure and data center operations

hackajob is collaborating with Comcast to connect them with exceptional tech professionals for this role.. Job Summary. Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.. Job Description. Core Responsibilities. Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.. Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.. Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.. Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.. Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.. Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.. Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.. Consistent exercise of independent judgment and discretion in matters of significance.. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.. Other duties and responsibilities as assigned.. Employees At All Levels Are Expected To. Understand our Operating Principles; make them the guidelines for how you do your job.. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.. Win as a team make big things happen by working together and being open to new ideas.. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.. Drive results and growth.. Respect and promote inclusion & diversity.. Do what's right for each other, our customers, investors and our communities.. Disclaimer. This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.. Education. Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.. Relevant Work Experience. 5-7 Years. Show more Show less

Position Purpose The Application Production main responsibility is to provide applications production support services. A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working. Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities: Application Incident Management Application Request Fulfilment Application Change implementation The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods & toolchains. Responsibilities Direct Responsibilities For a predefined applications scope take care of: o Incidents o Requests o Changes Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) Contributing Responsibilities Contribute to the knowledge transfer with BNL Application Production team Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Paribas culture Contribute to incidents analysis and associated problem management Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies For the reinforcement of our team, we are looking for an Application Production Supports with these skills: 1. Infrastructure Administration Open Environment: o Operating System : - RedHat Linux 6.x, 7.x, 8.x - AIX 7 o System Scripting o Familiarity with database technology is required: - TERADATA 17.10 and 17.20 o Familiarity with IBM InfoSphere Datastage technology is required: - IBM InfoSphere Datastage 9.1 and 11.7 o Installation, configuration, backup, Performance & Tuning o Capability to execute and analyze scripts and complex queries General competences: 2. General IT infrastructure knowledge 3. Service Now ticketing system Specific Qualifications (if required) DATASTAGE: administrative management of the product and knowledge of the development part for reading logs and error management and their solutions. TERADATA: Knowledge of the TERADATA appliance in the administration part and the main features, knowledge of the Viewpoint and the BAR In-depth knowledge of SQL ANSI and TERADATA parser Basic knowledge of Italian language can be an advantage Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Client focused Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to set up relevant performance indicators Ability to develop and adapt a process Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

About NCR Atleos NETWORK MONITORINC L1 LOCATIONMUMBAI, INDIA PRIMARY RESPONSIBILITIES Real-time monitoring of network infrastructure to detect and address connectivity issues promptly. Execute routine checks and predefined procedures to ensure the stability and performance of the network. Document incidents, track resolutions, and provide detailed reports to senior team members. Collaborate with cross-functional teams to escalate and resolve complex network problems. Assist in the implementation of network changes and updates under supervision. This job role requires candidates to monitor network and perform Level troubleshooting. Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. S AND UALIFICATIONS Technical Skills: Cood understanding of networking protocols, TCP/IP, and OSI model. Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc) Familiarity with ServiceNow ITOM and Incident management will be added advantage. Ability to troubleshoot basic network issues and follow predefined procedures. Communication Skills: Clear and concise communication to report incidents and escalate problems. Collaborative approach when working with different teams to address network issues. Attention to Detail: Keen eye for identifying anomalies and potential network issues. Accurate documentation of incidents and resolutions. Problem Solving: Ability to analyse and resolve basic network problems independently. Willingness to learn and adapt to new technologies and procedures. Educational Background: IT Graduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks. Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNA Experience: Minimum 1 year experience in network monitoring or similar role Soft Skills: Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope Catalogue of Services agreements standardization coordination Coordination with global Local CIB Managers/Owners to draft Catalogue of Services Maintain the inventory of contracts and / or service catalogue Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements Draft Service Level Agreements for the services provided to its Clients for CIB services Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable Liaise with the onshore ITO QE SLA Indus team and program manager Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies Excellent written and verbal communication. Familiarity with Service Level Agreements / contracts terminologies Ability to work on large Inventory of contracts data Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition You are responsible for coordinating, scheduling, and integrating work across GCA/GCP product teams, to deliver projects/products using the outcome-based T5 process. This should be accomplished by ensuring efficient execution in the current quarter as well as looking ahead at the backlog and ensuring that discovery work for future quarters are being done. Central to this role is coordination with the Product Lead, Design Lead and Technical Lead. The Project Manager is focussed on ensuring that the product team is delivering in a timely and efficient manner. This delivery could be into higher level System T5 projects and programs or projects/initiatives aimed at the products owned by the product team. The focus is on the product lifecycle and the programmes/projects that deliver these. Responsibilities The Project Manager is assigned to a product team and the products they own. For those teams and products the expectation is that the Project Manager is responsible for Ensuring that activities managed directly or within the team meet established schedules, cost targets, and contractual objectives by effectively managing resources, team dynamics, and change control processes while providing contingency plans and problem resolutions as required. Coordinating and Scheduling work for the product team - the Project Manager is the owner of the project schedule. Ensuring execution follows the CTCT T5 development process. Develop a clear understanding of the project scope and project deliverables outlined in requirements documents and provided by project stakeholders. Ensure that the Product Specification meets these requirements and all other obligations. Possess sufficient technical acumen to challenge assumptions, contribute to design discussions, and manage technical risks proactively Keep project milestones updated in our resource and project management software. Communicate regularly with management regarding the status of current projects. Proactively monitor project needs, identify project risks and put in place and execute on mitigation plans. Organize and lead regular scheduled project meetings to identify required actions and its timely completion. When required, lead continuous product improvement activities. Degree Requirement Bachelor's degree in Engineering field preferred or equivalent. 9+ years experience in cross-functional project teams and software development organizations. Minimum 3-5 years experience in technical project management experience with the ability to proactively identify & resolve issues early while maintaining relationships. Highly desired is 3 + years experience in a software development role Demonstrated ability to deliver SW projects that bring quality products to market. Experience in Agile software development and a recognised certification in Project Management is highly desirable. Travel (including international) is less than 10%. Skill Descriptors Products and ServicesKnowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. Level Working Knowledge Proven experience in backlog planning and scheduling. Proven hands on technical project management experience with the ability to handle multiple projects concurrently. Proven experience in proactively identifying and resolving issues early while maintaining relationships. Proven ability to influence without authority and foster a collaborative environment to achieve shared objectives across diverse and potentially distributed teams. Experience working internationally with diverse cultures is preferred. Proven experience with routine project communications. Leadership qualities with high energy that demonstrates the ability to work well with diverse groups of people in a way that motivates them to achieve common objectives. Excellent written and verbal communication skills. Highly developed analytical, problem solving and negotiation skills. Highly organized with excellent time management skills and a flexible approach to working in a changing environment. Ability to work in a fast-paced environment with aggressive deadlines. Anticipate and solve critical strategic and executional roadblocks, demonstrating an ability to navigate ambiguity and drive towards impactful outcomes. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Extensive Experience Advises others on the assessment and provision of all technical solutions. Engages appropriate subject matter resources to effectively resolve technical issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs. Influencing Through ExpertiseKnowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization. Level Working Knowledge Acquires expertise through training and practical experience in the relevant field. Analyzes the needs, desires, and motivations of the other party to effectively understand a given scenario. Identifies who the decision makers are and how they receive information. Provides evidentiary support while giving opinions or recommendations to influence decision-making. Conducts tasks in such a way as to build a strong reputation and credibility as an expert in the field. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Extensive Experience Utilizes preferred tools, techniques and methods for estimating project cost and time. Plans, estimates, staffs, organizes and monitors significant projects. Identifies risks and vulnerabilities; creates contingency plans. Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. Maintains open communication among project participants and interested parties. Communicates reporting requirements; creates monitoring and control mechanisms. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Technology, Digital and Data : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing world-class digital capabilities to our products and services. With almost one million connected assets worldwide, we're focused on using IoT and other data, technology, advanced analytics and AI capabilities to help our customers build a better world. This is position is in the Connected Data Quality team in Cat Digital. The team is responsible for building tools, dashboards, and processes to enable (E2E) telemetry data quality monitoring, finding sources of quality issues, and working with process partners to resolve the problems at source. JOB PURPOSE:To identify and find solutions to telemetry data failures and, coordinate and communicate quality issues to CPI teams and process partners to drive improvements. JOB DUTIESIdentify telemetry data quality issues by data mining and analysis. development for telemetry data business rules and dashboards, work with internal teams to get buy-in on requirements, implementation, and testing. Lead validation of business rules, defect triage, and monitoring of telemetry data for production and field follow. Investigates hardware and software issues and provides technical information for the continuous product improvement (CPI) process. Assesses the impact of field product problems on the company and the customer. Ability to work with global teams/different time zones and backgrounds. BACKGROUND/EXPERIENCE: This position typically requires an accredited engineering degree. 5-7 years of development or product support experience in IoT/ telemetry systems Must have demonstrated excellent troubleshooting skills and the ability to work effectively in a high-velocity environment. Requires the ability to effectively communicate technical information to a broad range of audiences. The incumbent must have strong initiative, interpersonal, organizational, and teamwork skills. Top candidates will haveKnowledge of Caterpillar telemetry devices and telemetry data. Previous knowledge of Caterpillar products, working with a different unit, or working with different products, processes or systems is desirable. Knowledge of Tableau/BI tools, scripting to automate data analysis, and SQL query development. Experience with handling large data sets in various formats. Have Cat Machine system embedded SW development experience particularly in VIMS area. Skill DescriptorsDecision Making and Critical ThinkingKnowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Level Working KnowledgeApplies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Level Working KnowledgeDelivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Systems Administrator. In this role, you will: Deliver robust monitoring and alerting service to IT business services. Deliver system integration or ever-greening activities for monitoring products/tools with other teams and make sure the solution complies with group policies and standards. Understand user requirements, evaluate alternative options and to provide technology solutions based on given constraints. Provide consultancy and support in response to queries from users, operations and IT teams. Provide investigation and timely support on incident/problem arising in monitoring and alerting service and take recovery action to reduce service degradation or resume the service as quickly as possible. Promote and implement continuous improvement in monitoring and alerting capability/process. Maintain close communication with business users, operations and IT teams and coordinate IT related stakeholder activities. Deliver IT projects in good quality accordingly to project schedule Requirements To be successful in this role, you should meet the following requirements: University degree in computer science, information technology or a related discipline. Good experience in IBM i Operating System Work Management skill. Experience/Knowledge on Fortra (formerly Helps/System) ROBOT monitoring products and IBM i programming would be an advantage. Understanding on ITIL Operations, Service Management and Event Management concepts. Knowledgeable in Change, Incident and Problem management processes, ideally using Service Now. Maintain can-do attitude and stay positive towards challenges. Able to work in flexible working hours Strong sense of ownership and accountability. Strong analysis and problem-solving skills. Strong interpersonal, communication and presentation skills with good command of written and spoken English. .

Roles and Responsibilities : Manage IT service requests, incidents, and problems through the entire lifecycle from initiation to resolution. Collaborate with cross-functional teams to identify root causes of issues and implement corrective actions. Develop and maintain documentation for incident management processes, procedures, and knowledge base articles. Analyze data to identify trends and areas for improvement in IT operations. Job Requirements : 2-5 years of experience in ITSM or related field (ITIL). Strong understanding of change management principles and practices (e.g., ITIL). Proficiency in JIRA or similar project management tools; experience with ServiceNow a plus. Experience working in an insurance industry environment.

-responsible for designing, developing, and implementing solutions on the ServiceNow platform, including customizing applications, workflows, and integrations. - maintaining and supporting the platform, ensuring its functionality and performance meet business needs. Knowledge in Servicenow ITIL module. know Servicenow platform fundamentals like instance cloning, upgrade, transactions, plugins etc

Position Purpose Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL and Dynatrace. Understanding of Application architecture. Proactive monitoring using tools such as Dynatrace and Splunk Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Mandatory shell scripting Develop APS jobs on Ansible Tower Implementation of improvements to prevent incidents and maintain accurate documentation Effective problem and change management Automation of tasks and ongoing continuous improvement Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Mandatory Skills: Linux - Certified Ansible Very good level required. Nice to have certification. Oracle, SQL Managing Java application Good to Have: Autosys/MQ Kubernetes Devops/Service now/Dynatrace Strong written and verbal communication skills Good Knowledge on Unix and Oracle, PL/SQL ITIL Process knowledge Ability to work in shifts and flexible hours on holidays and weekends in exigency situations Self-motivated, with strong ability to work both independently and with the team Strong Analytical skills Preferred to have ITIL Certification Prior Knowledge on Application Production Support Knowledge on Payment and Finance domain applications. Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity & Innovation / Problem solving Choose an item. Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking Services for the Groups commercial personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment Protection Services for savings, investment, and protection solutions; and Corporate Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business line/Function: BNP Paribas Securities Services specializes in providing securities services and investment Operations solutions to issuers, financial institutions and institutional Investors worldwide. The below requirement is for Market and Financing Services (MFS) which offers multiple solution to its clients in their market activities and provide them with financing solutions, as principal or agent, as well as optimize balance sheet and treasury management of BNP Paribas Securities Services Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. This position is for Support Analyst for MFS application who is having minimum 5 years of experience : Capital Markets and Security Services Functional knowledge SQL,PL/SQL Unix Knowledge. Production Support Experience L1 L Good communicator, fast learner Team player Attention to detail, disciplined and reliable High motivation and confidence levels Responsibilities Direct Responsibilities Monitoring, Trouble shooting and Supporting the day to day activities Flexible approach to working hours and adhere to the support requirements provided by the lead. Refer and maintain Knowledge base and share experience with support team members. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Contributing Responsibilities Provide front-line primary application support to end users and clients Production support includes covering Morning/afternoon shift and weekend in a rotation basis Adhere to the support standards and guidelines Should learn and follow Service operation, Service Transition and CSI of ITIL processes Should be flexible to cover/extend shifts in emergency situations Technical Behavioral Competencies Incident Management and resolving support issues within SLA Documenting procedures in wiki Ensure that Application is available for business by keeping impact minimal Health Checks on Application at regular interval Automate regular checks Inform Development team on any potential issues we see and also suggest them of changes when Applicable Shift Hand over to inform incoming team with updated status Work Autonomously by taking ownership Maintain very good working environment and team spirit Team Work Knowledge Sharing Proactive Communication To have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Escalate issues which cannot be resolved in a timely manner. Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Personal Impact / Ability to influence Decision Making Organizational skills Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to manage a project Ability to develop and adapt a process Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Monitor and manage Production/Test LPARs. Provide first-level break-fix support for mainframe infrastructure and components. Perform operational functions such as IPLs, SAD, and scheduled changes. Support HMC and hardware operations managed by customers or third parties. Monitor batch cycles (daily, weekly, monthly, quarterly, yearly) and report statistics. Ensure timely completion of batch cycles and investigate long-running or looping jobs. Participate in weekend activities and proactively identify and correct errors. Manage hardware and software issues, escalating to support teams as needed. Operate and manage scheduling tools like OPC, CA-7, and Control-M. Monitor online systems and escalate or resolve issues as required. Primary Skills Proficiency in scheduling tools: OPC, CA-7, Control-M Strong understanding of IPL processes, system startup/shutdown routines Experience with HMC and Console Operations Hands-on knowledge of CA-OPS/MVS Familiarity with operator and display commands Experience in Incident, Change, and Problem Management Secondary Skills Experience with SSM control for startup/shutdown process migration Ability to work independently during weekend and off-hour activities Strong analytical and troubleshooting skills Effective communication and documentation abilities

Responsibilities Requisition ID R-10361860 Date posted 06/19/2025 End Date 06/30/2025 City Chennai State/Region Tamil Nadu Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Professional, Application Support Ke y Responsibilities Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services Working with development, infrastructure, and other teams to investigate complex issues and implement solutions Maintaining detailed records of issues, resolutions, and troubleshooting procedures. Identifying the underlying causes of issues to prevent recurrence Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. Configuration changes to support batch processing Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis) Skills / Experience / Competencies Oracle PL/SQL hands-on experience for minimum of 3-6 years Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications Application Support Experience minimum of 5 years. Extensive exposure to ITIL V3 standards. Knowledge in KAFKA and API related environments. Strong analytical, verbal and written communication skills (English) and Quality focused Advanced problem-solving skills, proven ability to think logically and effective time management Ability to work under pressure to tight deadlines, with a drive and commitment to delivery Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests. Good to have: DevOps tools, Control-M, TOAD/SQL plus GIT repository exposure Additional interpreter language skills like Perl or Python adds value to the role. Knowledge in core JAVA, springboot. Previous experience in credit card/payments/merchant acquiring industry preferable. Control-M batch jobs scheduler TOAD/SQL plus Exposure to change control processes within a systems environment an advantage Bankworks (this is desired but not essential) Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Position Objective Deliver a positive client experience and deepen client relationships through continuous client care, whilst being aligned to the banks objectives of ensuring efficiency and adhering to SOPs and controls. Support the Head of Client Service ISPL in the management of the team by ensuring the team adheres to SOPs, controls and appropriate risk management guidelines. Provide mentorship and guidance to Client Service Representatives, including hands-on training, supporting complex cases, career development, and individual performance management Responsibilities Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms. Is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to: o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner. o Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as: o Proactively reach out to the client in support of non-commercial bank initiatives / events and handle communications that are sensitive or complex in nature. o Provide support and undertake ad hoc projects as assigned. Supports the Head of Client Service in the daily management of the team: o Executes initiatives to enhance the teams efficiency and effectiveness o Ensures a sound control environment with satisfactory audit results o Manages and monitors the ability to deliver on target KPIs o Manage and monitor individual team members KPIs and overall performance o Promote and maintain team morale to reduce attrition and retain talent and experience Technical & Behavioral Competencies Technical: Minimum 7 years of client service experience, of which at least 3-5 years in a team leadership role Experience in the Financial Services industry, preferably in Commercial / Corporate banking Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels) Comfortable with technology and MS office tools Project and problem management Must be fluent in written and spoken English Behavioral: Good aptitude to learn Enjoys the client interaction with excellent interpersonal skills Resourceful and able to resolve problems Meticulous and responsible Client-focused Constructive and supportive leadership Specific Qualifications (if required): People management capability Skills Referential Behavioural Skills : (Please select up to 4 skills) Organizational skills Ability to collaborate / Teamwork Adaptability Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to anticipate business / strategic evolution Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 7 years

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.